In the article “Ho to Handle Difficult Conversations at Work” by Rebecca Knight there were a few key points that I was able to take away and apply to case study #2. Professor Jean-Francois Manzoni of human resources and organizational development at INSEAD suggest 8 tips when approaching a “difficult conversation”. He stated, “If you’re gearing up for a conversation you’ve labeled “difficult,” you’re more likely to feel nervous and upset about it beforehand. Instead, try “framing it in a positive, less binary” (Knight, 2015). If one approaches the conversation in a negative attitude or thinking it is going to be difficult that will ultimately transmit in the persons body language and demeanor. Manzoni also suggested to breathe throughout the …show more content…
This gave her the opportunity to acknowledge his frustrations and concerns, align with him and assure him of where he stands. I would have to disagree with her approach of expanding the conversation for a couple of months. Although her intensions were good and she wanted to take things slow, it probably caused the employee to feel stressed about the “what if” or come to his own conclusion. Giving the employee the opportunity to learn where the company was headed and possibly allowing him to venture into other roles within the company that were not going into extinction. Ensuring that the employee new that this decision was not a reflection of his work but rather an alignment of where the company is headed. By doing so the employee might have stayed with the company, understood that this decision was not a reflection of him, and had come to acceptance rather than getting upset (prior to him being ok with the decision and deciding to leave the company). It is clear that she was able to build a rapport with the employee and that she showed empathy throughout the process due to the final conversation ending with a
The title of chapter one is called Introduction to Interpersonal communication. This chapter is mainly talking about interpersonal communication among materials that are very important to us such as interpersonal communication to our life, interpersonal communication and social media and interpersonal communication principles. They are many more that was talked about in the chapter put those three were the main thing that stood out to me. In this discussion paper, I am going to talk about the things that grab my attention while looking over my notes and by looking over my chapter. Those materials are the interpersonal communication to our life, interpersonal communication and social media and interpersonal communication competence.
...om an unbiased perspective, engage in self-discovery, listen from a stance of genuine curiosity, ask questions, and pay attention to feelings. Finally, with consideration for both perspectives, we can begin problem solving. The authors of Difficult Conversations suggest working toward a productive, learning conversation, and they offer realistic advice on obtaining this objective. I am glad that I had the opportunity, and that I took the time, to read this book. It has empowered me to tackle difficult conversations with confidence, and it has changed my approach to problem solving.
During the sessions, I realized that my strengths are providing the appropriate amount of verbal and nonverbal signals to the other participant during the conversation. Something that I could work towards is becoming a better listener when the subject matter might not interest me. It is easy to stay engaged in a conversation that strikes interest, but harder to do the same when it might not be as appealing. Living in a shared space with someone I wasn’t familiar with was a learning experience. Having that occurrence has prepared me to be comfortable with managing conflicts. Even though I had the privilege to live alongside another person there will be situations where I am not as skilled despite previous experiences. In preparation, I can continue to grow in this area by practicing my listening skills and understanding that each resident is different. Therefore, different methods of action should take place, and knowing the appropriate places to refer someone is another way I can continue to grow. After taking the assessment on personal conflict management styles I learned more about how I deal with conflict. I learned that I am more likely to look past differences to save the relationship and I would opt for a calmer approach to conflicts when I notice there a difference between me and another individual. I am comfortable with managing
Difficult conversations happens every day in the workplace, it may involve a supervisor and staff communicating about low productive and work performance delivering feedback; or why this staff arrives late to work every morning. Difficult conversations can also include teammates not being able to work together on a project when the deadline is fast approaching. According to Engels, (2007a) No one relishes an uncomfortable conversation. (p.50) Nevertheless, “Executing important but unsettling conversations can be surprisingly effective when the sender follow clear guidelines. (p.50)
Workplace meetings have become as common an occurrence in daily business activity as punching in on a time clock. "Done right, meetings are one of the most powerful communication tools." (Thibodeau, 2005, para. 1). As beneficial as productive meetings can be to business organizations, ineffective meetings can have an equally detrimental effect. Regardless of how boring or pointless they may seem, not even modern technology is a substitute for personal interfacing. Maxwell (2004) states the importance of in-person communication:
The second strategy is to listen attentively, is important that everyone involve is alert and can engage in the discussion in a respectful manner. Ask questions when in doubt to have a clear
Communication is a vital skill in all facets of life and all occupations. Before a person begins work, they first interview with the employer, where their communication skills are made apparent. These skills are vital to daily success in the workplace, whether they are used in direct communication or indirectly through the written word. It is crucial that the true meaning of what one person is trying to communicate to another is made perfectly clear the first time to ensure efficiency and success throughout all paths of life. There are also several situations for communication a person may experience. Communication situations can happen at any point in a person’s life, and it is imperative that a person is prepared for these situations when
Channeling our emotional energy into something meaningful is important to be aware off. Being able to know and understand the purpose of a difficult conversation and putting ourselves in their shoes will help us see things from their point of view.
We’ve all been there at some point in our lives, and the mere thought of it creates anxiety for many of us. Those “crucial conversations” with your boss about how you feel like he’s unfairly assigning you excessive work, or that moment when your best friend finds out you’re not using her husband as your real estate agent. These moments, painful, awkward, and annoying as they are, are an unfortunate byproduct of our daily existence in the 21st century and are best left avoided at all possible costs. Or, they can be the conversations that matter the most, and the “results could have a huge impact on the quality of your life ”. That’s what the authors of “Crucial Conversations: Tools for Talking when the Stakes are high” think, and believe they can offer the tools to better navigate these conversations and provide the opportunity for people to thrive.
The situation I would like to explain happened approximately over a year ago. I accepted a position with a company as one of their e-mail server. An acquaintance of mine (John) told me about the job and took my resume to his supervisor. I did not refer to him as a friend because at the time we did not do any activities together outside of work, nor did our spouses.
As a social worker it is important to have basic communication skills in order to connect with clients. There are six basic and four advanced skills that are used in direct practice to make communication more effective. The basic skills include reflection of feelings, paraphrasing, open ended questions, closed ended questions, clarification and attending behaviors. Advanced skills consist of summarization, information giving, interpretation and confrontation. Not only is it important to know what these skills are, it is also important to know what the appropriate and inappropriate uses are. It is also important to self-reflect on your use of these skills, and whether it is a strength or something to continue to work to improve on.
The conversation I chose to analyze was the third conversation between two participants about a classmate they go to school with. After reading and analyzing the conversation I would have to personally find it unsuccessful. The reason is because only one participant is actually successful in communicating their point to the other person.
I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent was so rich; I would have about a 30 second delayed response to try to convert their English into my English. Then there are the people who just won’t accept my help because I’m only a kid. None of these people compare to the dude that was deaf.
The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job.
Interpersonal communication is one of the significant skills while communicating with other individuals. It normally covers an extensive area and includes both verbal and non-verbal communication. Body language and facial expression may affect the accurateness of the message transmission directly. Interpersonal communication skills normally ensure that the message is sent and received correctly without any alteration thus improving the communication efficiency. Learning diverse aspects of interpersonal communication has greatly aided me in better understanding of what it consists. I am capable of applying the knowledge gained from this course to my personal experiences. This paper reflects on my personal experience in learning interpersonal communication.