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Importance of effective health communication
Ethics of healthcare
Importance of effective health communication
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Communication is a sensitive issue in healthcare. This is because it is capable of directly impacting on the quality of care that patients receive. According to Abbaszadeh, et al. (2014), effective medical care depends on effective communication. The authors explain that poor communication commonly increase the risk of patients experiencing improper diagnosis or delayed /inappropriate treatment, thus negative health outcomes. Friedrichsen and Strang (2013) concurs and adds that this is why most health institutions employ the services of interpreters when the patients and caregivers do not share a common language. Barclay, Blackhall, and Tulsky (2007) believes that many hospitals from across the globe currently face increasing challenges when …show more content…
Back (2013) notes that healthcare institutions face several other challenges other than language. the authors insists that most of the communication issues are usually ethical in nature. One significant example of issues that healthcare institutions face with regards to communication is the breaking down of bad news to patients. Every kind of medical problem is associated with some level of awful or bad news on the off chance that it requires a visit to a medical service center or upsets the planned schedules for a couple of days. In any case, the sort of bad news which most concerns the wellbeing specialists, clinical correspondence researchers, and several kinds of health care experts are connected with life-restricting, dynamic, and propelled illnesses which have collectively alluded as the lethal wellbeing conditions. The way of terrible or bad news in these settings varies radically from obnoxious data and sensible disturbances of day by day exercises brought about by regular or constant wellbeing conditions. Data about the conclusion of a troublesome malady, poor anticipation, disappointing results of medications, an absence of feasible treatment choices, treatment outcomes, for example, lethal chemotherapy, removal of body parts, or loss …show more content…
It is imperative to perceive the subjective measurement of the bad news by comprehending the various routes in which the individuals see and react to such wellbeing data. In such manner, Ptacek and Eberhardt (1996) brought up mental results of terrible news in characterizing it as the wellbeing data that results in intellectual, behavioral, or enthusiastic shortage in the individual accepting the news and this keeps going past the awful news experience. Similarly, Buckman(1992) contextualized the aspect of bad or awful news in the life prospects of a patient and characterized it as a form of news that radically and adversely changes the patient's perspective of the future health conditions. Many different subtleties of the bad or awful news would rise if wellbeing specialists and healthcare professionals inspect this aspect in different national backgrounds, societies, and clinical settings. Clinical correspondence or communication which can also be termed as the patient–physician or patient–clinician correspondence, alludes to the communications among medicinal services experts, patients, and their families with an end goal to accomplish better wellbeing outcomes (Rogers,
But one may wonder when DPB is necessary and what the benefits of such practice are. Cullen and Klein state that “this deception-to-benefit-the-patient view has a prima facie (at first glance) appeal,” although some may argue that this line of thinking has not yet been proven with positive results. One illustration to this theory is when a doctor tells a kidney transplant recipient that he is doing good and that the prognosis looks promising with the justification that the patient, although the kidney is not functioning at all, but after hearing the positive feedback from the physician, it may lift his spirit and regain full health. The physicians with this type of ideology presume that “a sick person isn’t made better by gloomy assessments.” This type of DBP is intended to be used in order to benefit the patient, however, there are no proven cases to confirm that this method works, and it’s merely intended as an effort for the physicians to make the patient feel better, furthermore, as stated by Cullen and Klein “In all but rarest cases, deceiving a patient ‘for his own good’ is an unacceptable way for a physician to try to help her patient.” (Cullen & Klein
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
In healthcare one of the major obstacles employees attempt to overcome is the communication gap. The outpatient clinics in particular find it challenging to keep in contact with the hospital. In the healthcare market to have success you must have communication. Romano observed that hospitals are branching out; outpatient setting offer lucrative services that are rendered in a well-situated environment (2006). The outpatient sector is where the profit is made; this is clearly the way of the future. If prospective clinics are to fulfill patient and employees needs, a communication policy must be put into practice. By employing a communication strategy employees will be more productive, more informed, and administration could expect to see enhanced customer service.
Truth in medicine is a big discussion among many medical professionals about how doctors handle the truth. Truth to a patient can be presented in many ways and different doctors have different ways of handling it. Many often believe that patient’s being fully aware of their health; such as a bad diagnosis, could lead to depression compared to not knowing the diagnosis. In today’s society doctor’s are expected to deliver patient’s the whole truth in order for patients to actively make their own health decisions. Shelly K. Schwartz discusses the truth in her essay, Is It Ever Ok to Lie to Patients?. Schwartz argument is that patients should be told the truth about their health and presented and addressed in a way most comfortable to the patient.
There is a need for a diverse workforce and appropriate interpreters for providing the best patient care. It is often seen that bilingual interpreters are hired by healthcare organizations without much skills. This can lead to medical errors putting patient safety at risk. Therefore, hiring appropriate interpreters with assessment of their skills is critical in healthcare organization. Interpreters can help healthcare organizations by:
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
...health while going through cancer. In this case, their family leads to the emotions that can impact the patient’s health and decision-making.
Understanding that all patients needed to be treated justly and given the opportunity to make decisions in their care is important. Not causing harm and preventing them from harm is also the duty of health care workers. These ethical principles are essential to keep in mind with interdisciplinary communication. Ineffective communication has been associated with medical errors, patient harm, and increase length of stay. Failure to communicate properly has been associated with 79% of sentinel events (Dingley, Daugherty, Derieg & Persing, 2008). Good communication has been shown to improve patient satisfaction, increase in patient safety, as well as a decrease in health care costs (Paget et al.,
The way the information is presented can greatly affect how the patient feels and how they process this information. It is important for the nurses and doctors to be there for the patients as much as they can, because they need help and information about their health. One patient mentioned that “the doctor was focusing on the tumors, but not the patient, and [he] could feel that” when he was receiving care (NASEM). Going along with the first issue, it is very important that the doctors have an open, yet professional, relationship with their patients. The patients need to understand that there is someone there who knows what they’re going through and that they can offer emotional support.
Dr. Merle Mishel is an American, nursing theorist who is accredited with the creation of the uncertainty in illness theory and measurement scale. She holds both a master 's degree in psychiatric nursing and a PhD in social psychology. She has accrued many distinguished awards and honors for her works showcasing her expertise in dealing with psychosocial responses to cancer and chronic illness and also the best interventions to manage the hardship and stress that can accompany uncertainty when it comes to illness. Dr. Mishel, currently she holds a position at University of North Carolina at Chapel Hill School of Nursing as a Kenan Professor of Nursing, where she continues her teachings, research and advocating of cancer patients and those with
Despite the frequency of verbal interactions, miscommunication of patient information occurs that can lead to patient safety issues. . . . ‘Effective communication occurs when the expertise, skills, and unique perspectives of both nurses and physicians are integrated, resulting in an improvement in the quality of patient care’ (Lindeke & Sieckert, 200...
Coping techniques are taught to the patient and family so that they have the best possible outcomes. This theory is greatly used for patients with chronic illness, such as cancer, because it allows the patients and family to be engaged in learning about the disease process and the medical jargon that accompanies the illness. Being ill not only affects the patient, but it affects the entire family. This theory allows the family and patient to cope with and understand the prognosis. (Penrod, Kitko, & McGahn,
To provide support to patient in order to reduce emotional impact. 4. To develop a strategy for future management in collaboration with the patient. Several papers have been written in the recent past regarding the way of disclosing bad news to the
It is the job of nurses to help the patient understand that they are not alone and there is a complete support team waiting to aid them back to health. Conditions such as depression can occur to patients who have a poor prognosis. A survey from cancer patients showed that lower levels of depression occur when the health care professional discusses the severity of the situation and gives the patient answers that they need such as life expectancy and how the condition could affect them (P. E. Schofield, 2015). Emotional and cognitive reactions are also similar in that they both regard the mental state of the
However, ineffective communication is an issue between the providers and patients. The Ask Me 3 (AM3) was created by The Partnership for Clear Healthcare Communication at the National Patient Safety Foundation in which to improve communication (Clochesy, et al, 2015). AM3 consists of three questions: “what is my main problem, what do I need to do, and why is it important for me to do this” (Clochesy, et al, 2015)? These are important questions for the patients to ask; however, I see these questions that the healthcare providers should ask as