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Understanding why effective communication is important in the work setting
Barriers to effective communication and their solutions
Barriers to effective communication and their solutions
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This memorandum introduces group dynamics and communications, in our section. First, it describes the group development stages and how group relationships form. Second, it discusses group communications. Third, it analyzes communications barriers. Finally, it offers several techniques to reduce barriers to improving group communications. Group Development There are five stages in developing groups, forming, storming, norming, performing, and adjourning. (Robbins & Judge, 2011). The forming stage is when the group members are uncertain about the group’s purpose, structure, and leadership. Members find out what is acceptable behavior and get their assignments. The storming stage is when the members have their ideas and want to do things their …show more content…
There is a weekly team meeting for departmental updates, questions, and concerns. Groups need to eliminate barriers that distract the group. One barrier is culture. Cultural barriers come from different beliefs, values, and interpretations. One way to overcome cultural barriers is to understand the group member 's cultures. (Robbins and Judge, 2011). Information overload communicates information is that does not pertain to the task-at-hand. (Robbins & Judge, 2011). Another barrier is misperception that comes from team members expressing their ideas and not being aware of how others see their point-of-view. Poor listening can be a barrier. Managers complete their tasks through other people and must be good listeners. (Robbins & Judge, 2011, p. 8) Symbols can be misunderstood if the group has cross cultures. Reduce misinterpretations by conducting nonverbal communications training. The A-OK hand gesture in the United States means “alright”, but in Australia and Islamic countries it means “flipping the bird”. This example shows that cross-cultural symbols can be misunderstood. We must be mindful of the cultural differences in our teams and be sensitive to non-verbal communications. (Robbins & Judge, 2011). Groups use various technologies to communicate such as emails, text messages, instant messaging and video conferencing. Technology can also be our worst enemy when communicating. Misinterpretations are inevitable because we do not hear the tone of voice, see body language or facial expressions. Technology means you are always on call. (Robbins & Judge,
Bormann E. G. & Bormann & N. C. (1996). Effective Small Group Communication (6th Edition). Edina, MN: Burgess Publishing.
Topics explored with this group included; conversational skills, internet safety, bullying, conflict resolution, social media, and personal appearance. Accordingly, I was able to gain insight on how to plan activities tailored to the needs of the group as well as obtain tips on conducting groups effectively. Additionally, I was able to get a sense of the group dynamics, attain knowledge on the stages of a group through observing all the individuals belonging to the group, their uniqueness and how their personality impacted the group itself. Individuals were able to join the group at different stages hence; the forming stage was repeated each time a new member was recruited. This also provided me with the opportunity of gaining first-hand experience of the interaction on the basic dynamics on group stages of forming, norming, storming and
As I planed to take this class, I thought this course would be like all other general education courses. I believed that it would be of little use to me. However, after attending the first class, my view has changed completely. I applied each and every theory to my life.
Forming-The forming stage is where every member of the team are depending on a leaders guidance. The responsibilities of every member in the team are unclear.
Bruce Tuckman maintains that there are four stages of group development, forming, storming, norming, and performing. These stages are all essential and unavoidable in order for a group to mature, overcome challenges, find solutions, plan work, and produce effective results. (University of Washington, 2013)
The first chapter of “Working in Groups” focuses on group communication, the first aspect being the key elements of group communication (Engleberg and
pp. 309-329, 371-393, 241-259. Engleberg, I., Wynn, D., & Schuttler, R., (2003). Working in Groups: Communication Principles and Strategies (3rd ed.) Boston: Houghton-Mifflin.
Having now completed my group work task, I can look back and reflect upon the process that my group went thought it get to the presentation end point. Firstly my group had to form (Kottler, Englar-Carlson 2010 p.93). There are many theories on how groups come together and the stages they go though. Tuckman is a commonly used theories due to the simple nature of his five stage theory. Tuckman believes that in order for a group to form they must go through his five stages: forming, storming, norming and performing (Tuckman 1965 p.17). In 1977 along side Jensen Tuckman added mourning to his process.
Communication in work teams differs from that in traditional organizations due having different communication patterns; establishing trust is a key factor; open meetings are a vital approach for improving communication; shared management is common; listening, problem solving, disagreement resolution, negotiation and compromise are significant factors; and information flows in all directions to all associates of the organization.
Below is an account of the dissimilar models of group formation processes by Lewin, Tuckman, McGrath, and Gersick which includes the major features, steps, and characteristics. Tuckman (1965) stated these rules/processes are needed for group formation: Formation: This is the initial phase when the group gets together and members begin to grow their relationship with one another and find out what is required of them. This is the stage when team building starts out and hope starts to build up. Group members will start setting up limits on acceptable behavior through experimentation. Other members’ reactions will decide if a behavior will be reprise. This is also the time when the tasks of the group and the members will be adjudicated. Storming:During this tier of group development, interpersonal conflicts arise and conflicts of opinion about the group and its goals will surface.If the group is unable to visibly state its purposes and goals or if it cannot agree on shared goals, the group may fail at this point. It is important to cultivate through the conflict at this time and to establish clear goals. It is necessary for there to be discussed and then everyone feels heard and can arrive to an accord on the direction the group is to be active in. Norming: In Tuckman’s Norming stage, interpersona...
“Informal groups have a powerful influence on the effectiveness of an organization, and can even subvert its formal groups. But, the informal group’s role is not limited to resistance. The impact of the informal group upon the larger formal group depends on the norms that the informal group sets. So the informal group can make the formal organization more effective, too.” Informal groups can either be a manager’s best friend or worst enemy. Group Development: The Formation of Informal Work Groups Informal work groups are part of any working environment; how they form, the leadership within the group and how these groups communicate, follow the same basic model. “Groups are particularly good at combining talents and providing innovate solutions to possible unfamiliar problems.” “There are five stages of group development. The first is forming,which is where the group first comes together. Everyone is usually polite. Conflict is seldom voiced directly. Individuals will be guarded in their own opinions and reserved.” The second form of developmentis “storming a chaotic vying for leadership and trailing of group operates.” The third is norming as the second stage evolves the rules of engagement for the group becomes established, and the scopes of the group’s task or responsibilities are clear and agreed. Fourth is performing,not all groups reach this point. Everyone knows each other well enough to be able to work together. And the fifth stage is adjourning; this is about the completion and disengagement of the tasks and group members. The formations of informal work groups are employed by an organization to perform specific functions. Informal groups almost always arise ...
The stages of team development are forming, storming, norming, performing, and adjourning. Norming is the first stage that involves team members getting to know each other and trying to figure out where they fit in. As a leader, it is important to provide clear directions and set proper goals and expectations during this stage. Storming is the next stage and as the name suggest it is characterized with struggles, challenges, conflicts, and competition among team members. During this stage, I will provide a mediating role and facilitate conversations that steers the team towards the right
Tubbs, S.L. (2004) A Systems Approach to Small Group Interaction. New York: McGraw-Hill Publishing Corporation.
Formation of groups or teams is not something that occurs overnight. Because it involves human beings that come from various backgrounds with different sets of values, forming a group and anticipating them to integrate and function dynamically cannot be expected to
Principals of Group Dynamics With Thomason Health System establishing an on-boarding team to facilitate the implementation of an electronic medical record system, it is important to take into consideration group dynamics. Groups can be made up of different individuals that are coming together to accomplish a specific goal. " Group dynamics" refers to the attitudinal and behavioral characteristics of a group. Group dynamics concern how groups form, their structure and process, and how they function" (Advameg, n.d.) In developing teams it is a good idea to have a basic sense of the various stages that occur when establishing a team and having awareness throughout the stages helps leadership understand the reasons for team members behaviors that occurred throughout each stage and helps guide these members to moving onto the next stage.