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Customer expectation
Customer expectation
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When you go into a grocery store, you go with the expectations of buying some items from that particular store. Many times we go into the stores without really thinking about if the store has the item that we are looking for or not. We get dressed get into your car, drive to the store, get out, go in and proceed down the aisle for the item or items you are looking for, just to find that the store does not have it. Everyone needs something from the store every now and then. Without even giving it a second thought we go to the store to get that item expecting the stores who advertise items to have enough for everyone, but when they don’t it becomes frustrating because sometimes you don’t have time to go from one store to the other and you should not have to do that. Grocery stores should live up to a certain standard of dependency to its customers. Products in the Store When someone is at home that’s when they decide that there is a specific item they need. Trusting that the store you shop at has everything you need in stock. Milk, juice, eggs, butter, cereal are some of the most important things people go to the store to buy. Some stores carry only certain products, so that is why you may shop at some stores …show more content…
When shelves are stocked customers like it. They can get in the store get whatever they need and then get out of the store. Some people like to go down the aisles pull out their list pick up their items head to the register and go home. Shelves that are stocked with can foods and bottles can makes it more convient for customers to get around the aisles faster. During the night most of the time is when a store stocks its items so that when the doors open then the store is ready for business. Shelves should always have enough items for a number of customers who may want the same thing. The meat department and other various departments throughout the store should also have a great deal supply of items for
Based on the Miles and Snow strategy typology, Dollar Tree would be categorized as a prospector and an analyzer. Dollar Tree initially started off as a prospector when it was created as an off-shoot of the retail chain K &K Toys (Parnell, 2014). Prospectors focus on intrapreneurship, which involves the creation of new business ventures within an existing organization (Parnell, 2014). When K & K Toys was divested in 1991, it was done so in order to focus their energies on developing the concept of the dollar store, which in turn gave them the first mover advantage for being first in that particular market (Parnell, 2014). Just as prospector companies places priority on new product and service development to meet the changing needs and
Customer loyalty is another competitive advantage. Trader Joe’s doesn’t provide membership card to the customer, however customer still would like to choose Trader Joe’s just because of this
Publix strives to utilize the industry-wide differentiation strategy. Although Publix isn’t open 24/7 and does not have self-checkout (which also plays a role in its strategy), it focuses on providing the best customer service and facility presentation. The grocery store chain sets itself apart from the competition by keeping their stores as neat, organized and clean as possible; as well as Publix strives to provide the highest degree of customer service and accommodation as possible. Not only is the staff friendly and knowledgeable, they are encouraged to assist customers to the best of their abilities, they even help with carrying out the groceries to your car and assist in loading. As mentioned before,
Publix Super Markets, Inc. is a Florida-based grocery chain that has flourished since its inception in 1930. The first store opened in Winter Haven, Florida and to this day Publix has expanded to well over 1,000 stores in Florida, Georgia, South Carolina, Alabama and Tennessee. The supermarket chain now boasts over $25 billion in sales annually (Mujtaba and Johnson, 2012). To withstand the test of time and develop such a stronghold on the market, Publix has excelled in its global business community or macroenvironment, as well as its market environment or microenvironment.
The environment of the modern day grocery store can be quite stressful. It is here, that people truly show their disposition. Its almost like the act of standing behind people equally as frustrated is a form of torture, and only then does the truth come out. The truth is, most people live boring lives, and this chore puts an emphasis on boredom. Most people tend to forget about one thing during this grueling experience, and that is the employee. When a customer becomes frustrated, they take it out on the employee, but when the employee becomes frustrated with agitated customers the same outlet is not available. The Story of “A & P” by John Updike, and the Film of “Employee of the Month”
stores are smaller because the products are mainly grocery items. They have wide aisles and
Chain stores, such as K-Mart and Wal-Mart swing their doors wide for all deal seekers at around 6 a.m. Individuals will wake up earlier than necessary, drive to these stores, and camp out prior to the stores opening, if only just to ensure they get the best spot in line. Also near this time, various online deals begin. This means before many people wake up on Thanksgiving morning, sales have already started both in store and online. By this standard, the day’s workers have to get to the store hours before it opens to prepare the store for the surplus of people and the chaos that will soon enfold. People should be getting rest or preparing food for their lunches or dinners, but instead they are shopping or working. Retailers place priority on shopping from the moment people wake up until they go to sleep. There is never an emphasis on family throughout the entire day in these chain stores. The madness occurs throughout the entirety of both days, causing lack of family time in both days of the holiday for patrons and
Susan is shopping in a supermarket. She passes through the fresh fruit section, slips on a squashed banana and breaks her hip. Does she have a legal claim against the supermarket?
A1: Dollar General's main business strategy is to focus on being the leading distributors of consumable basics, with 30% of the merchandise at $1.00 or less. Dollar General believes in maintaining an assortment of consumable merchandise and making shopping for everyday items hassle free and simplistic.
The opposing side believe that local businesses are suffering due to “big box stores” and not being able to give as big of discounts or have as big of a selection of products. “People say, ‘Well, you lost your little stores,’ and that’s true. But it’s money-driven...if its $5 cheaper at one of the larger stores, we take advantage of it. I guess that’s human nature.” Carl R. Baldus Jr.
7-Eleven is best described as being a joint ownership. 7-Eleven does exactly what some joint ownerships do where a business creates local business with investors in a foreign market. 7-Eleven put their stores in several countries and has done with many countries dream of doing, and they have entered market in a foreign country and have become so submerged that many people do not even know that they are not an American company.
...lexibility and is geared towards adaptation and change. The environment is constantly changing and is very unstable so a structure that provides ease of customer service is one to adopt. With making the choice I risk once again the produce and meat managers possibly operating as a separate entity, but I have also empowered my store manager to make all decisions so it will be his responsibility to communicate and remind everyone that even though there are departmental groupings at the end of the day everyone one is a part of that C & C store. It is also his duty to enforce customer service because all they see if the final output. For instance, C & C customers are accustomed to superior quality of meat and produce and that is what their loyalty is centered around. Adopting a better structure is to generate healthier internal environment but not decrease on output.
When comparing two different ways of shopping most people do not even think about, they do both and not even realize it. In today?s society people shop while at work, after work and on the weekends, whenever time permits. Did you ever stop and think how can I get more time in the day for family or just myself? The best way to figure out with all the recourses we have; still most of us go into a store and spend time looking through racks and waiting in endless line to just purchase something. I compared going into a store verses online shopping; to see which on will save you time and money.
When comparing two different ways of shopping most people do not even think about the difference, they do both and not even realize it. In today's society people shop while at work, after work and on the weekends, whenever time permits. Stop and think how can I get more time in the day for family or just myself? The best way to figure that out with all the recourses we have is to go into a store and spend time looking through racks and waiting in endless lines to just purchase something. I compared going into a store verses online shopping; to see which one will save you time and money.
No longer just a place to buy food, the supermarket has become a place to cash a check, buy a birthday card, or pick up some tulip bulbs. These new extras are all centered on the idea of convenience. We all hope to find a few extra moments in our days, so supermarkets offer us a way to save time. I'll be the first to admit that buying three things at the same store is nicer than driving across town. Saving time can definitely be a good thing.