Global Hospitality And Tourism Case Study

MANAGING HOSPITALITY AND TOURISM ESTABLISHMENTS

Task 1 (Relevant theories and models studied in class)

Management’s concepts

History and Future Trends in the global hospitality and tourism industry

How – Applied in current organizations

Task 1: Management

There were many attempts to define management. Parker Follett (1941) defined management as: “getting things done through people” while Pearce and Robinson (1989) defined it as: “The process of optimizing human, material, and financial contributions for the achievement of organizational goals” (Weihrich; Koontz, 1993).

Management concepts and the models

There are different management concepts. They are scientific management theory, general administrative management theory and behavioural management theory.

Scientific management theory

In 1916, as director of the company, Fayol wrote the book General and Industrial Management. In this book, Fayol classified the study of management into several functional areas which are still commonly used in executive training and corporate development programs. The functional areas identified by Fayol are planning, organizing, directing, coordinating, and controlling.

Henri Fayol’s principles

- Division of labour / Specialization: Employees are specialized, output can increase because they become increasingly skilled and efficient

- Authority with corresponding responsibility: Managers must have the authority to give orders, but they must also keep in mind that with authority comes responsibility.

- Discipline: Discipline must be upheld in organizations, but methods for doing so can vary.

- Unity of command: Employees should have only one direct supervisor.

- Unity of direction: Teams with the same objective should be working under the direction of one manager, using one plan. This will ensure that action is properly