Gap Analysis: Global Communications

1538 Words4 Pages

Recommended: Telecommunications advancement

Gap Analysis: Global Communications

Global Communications is a telecommunications company facing a changing market and increased competition. The leadership team has come up with a plan to outsource some call centers to other countries and create an alliance with a satellite company to provide additional services to their customers.

In order to compete in the international market, Global must cut costs by outsourcing, however their employees belong to a trade union. This creates a problem in that Global has not included the union in their discussions. This could have legal ramifications as well as create morale issues within the company. The leadership team must communicate these changes to the employees and public in a positive manner to avoid negative publicity and the loss of valued employees.

Global management needs to identify the issues that need resolving and systematically put a plan together to eliminate the risks associated with their current proposal. After evaluating the solutions and looking forward, Global needs to stay focused on maintaining their position in the future once it is achieved. The following gap analysis will cover the issues, opportunities, gap, and end vision ideas that should make this change a success.

Situation Analysis

Issue and Opportunity Identification

The events that led to the changes Global Communications are making came about with the shift in technology and the competition within the telecommunications industry. With companies able to compete globally, there is too much competition within the industry from other telecommunications companies as well as cable companies who can offer all the same services. With increased companies offering a wide range of services, Global is forced to cut costs in order to compete effectively and increase profitability. To this end, Global Communications senior management has come up with an approach to outsource some of their call centers to India and Ireland and expand new services to small business and consumer customers. Global also joined with a satellite provider to offer video services and a satellite version of broadband. This will mean job cuts and a reduction in salary for employees who remain and are relocated. The plan was accepted quickly and now management is under the gun to communicate the changes effectively to the employees without risking a morale problem that could affect productivity. Also, since the employees belong to a trade union and the union was not involved in the process of negotiating these changes, Global has to consider the legal and public relation implications of not fulfilling their contractual obligation to the trade union.

GMFC: Planning for a Union-Free Plant
1815 Words | 4 Pages
The case study of GMFC provides an example of a company attempting to avoid unionization of its workers. GMFC is expanding by building a new U.S. plant which will manufacture motorized recreational equipment. The company plans to hire about 500 production workers to assemble mechanical components, fabricate fiberglass body parts, and assemble the final products. In order to avoid the expected union campaign by the United Automobile Workers (UAW) to organize its workers, GMFC must implement specific strategies to keep the new plant union-free. GMFC’s planning committee offers suggestions with regards to the plant’s size, location, staffing, wages and benefits, and other employee relations issues in order to defend the company against the negative effects of unionization and increase...
Read More
Achieving World Class Business Performance
864 Words | 2 Pages
General Motors is knocking on the door to world class business performance. Ohmae’s five stages of global operation support General Motors aspirations. From stage one to stage five there are significant differences to becoming a global organization. For instance, stage one, states that a company supports arm’s length customer export activity by a domestic company that links up with local and distributors to function. This stage represents the entry level global corporation. General Motors is at stage 4 of Ohmae’s five stages of becoming a global corporation, because it has exemplified the following traits: Systems and tools used globally not just at headquarters, R&D, Engineering and other business operations have a global focus, and all support functions are applied globally. (MFGO 601, WK. #2 Lecture Notes) An example of Ohmae’s, stage ...
Read More
AT&T Business Analysis
5157 Words | 11 Pages
Effective competition is widely seen as a key to the development of telecommunications services. The ability of new telecommunications networks to interconnect fairly and efficiently with existing networks is critical to the development of competition. AT&T has undergone numerous changes since its inception in the late 19th century. The McKinsey 7 S framework as applied by Pascale is recommended to manage the changes they are facing to adopt a greater competitive presence in the global economy. In conjunction with this framework, numerous other models were applied to analyse the global competitive position of AT&T. Recommendations for a revised strategy and direction for AT&T have been made throughout this document including two scenarios of how the telecommunications industry might develop towards 2000, while outlining the impact on AT&T.
Read More
Gap Analysis: Global Communications
1868 Words | 4 Pages
The Gap Analysis will include and end-state vision by explaining the path in order to reach the desired goal of making the company a true global company that has a strong customer relationship. The body of the paper will support the goals and show examples on how to reach the desired goals to support the end state vision.
Read More
Strategic Analysis of Ryanair
4040 Words | 9 Pages
This is a crucial part of a strategic analysis because ‘…organisations do not exist in a vacuum, they are part of a complex world’ (Bowman 1987:61) and many factors can influence operations, beneficially and unfavourably. However, these can be difficult to comprehend due to their complexity, diversity and fast changing nature. Necessarily a number of techniques have been developed to facilitate the process and to ‘…contribute to answering the key managerial question…’of what ‘…opportunities and threats might arise in the future’ (Johnson & Scholes 2002:99).
Read More
Global Communications Case Analysis
1682 Words | 4 Pages
Global Communications Case Analysis Task A: Problem/Opportunity Statement. Instructions for Task A: In the Response row, write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Global Communications can find a way to increase stockholder value, cut costs and improve profitability by making appropriate organizational adjustments. To continue to be an industry leader, Global Communications needs to develop a new strategic plan focusing on all persons who have a stake in the corporation, including shareholders and employees.
Read More
Levels Of Planning
1709 Words | 4 Pages
Planning is an essential process in today’s organizations. Based on the three types of managers: top-level (strategic managers), middle-level (tactical managers), and frontline (operational managers), exist three corresponding levels of planning: strategic, tactical, and operational. The purpose of this essay is to focus on the strategic level of planning for the Ford Motor Company; a leader in the global automobile industry. Strategic planning, according to Bateman and Snell (2009), “involves making decisions about the organization’s long-term goals and strategies” (p. 137). This paper will elaborate on six key influential factors: economic, environmental, competition, foreign policy, domestic policy, and innovation; that shape this corporation’s strategic plan. Finally, a SWOTT analysis will be conducted covering the strengths, weaknesses, opportunities, threats, and trends, that the Ford Motor Company has in relation to its business environment.
Read More
Gap Analysis Global Communications
1290 Words | 3 Pages
Communication is the key to having a successful business. A company must be able communicate the overall plan and future goals to their employees so the employees can support the organizations goals. Global Communication's first issue was the lack of communication to the union about their need to enter international markets for the company to expand. The second issue was also a lack of communication to the union about their plans to outsource the technical call center to India and Ireland, which would in turn affect the employee's job status. They should have contacted the union president and furnished their goals to them before moving forward. This would have opened up the communication process and not left the union workers in the dark.
Read More
International Distribution Case Study
707 Words | 2 Pages
company has the chance of expanding its market coverage thus gaining more chances of globalizing its services.
Read More
Situation Analysis And Problem Statement: Global Communications
1587 Words | 4 Pages
Global Communications is a financially struggling telecommunications company. Its stock has depreciated fifty percent in three years. Currently, the organization is faced with too much competition within the telecommunications industry. Local, long-distance and international markets are all competing for the same business. In addition, the industry suffered a huge blow at the hands of the cable companies, who stepped in to provide complete solutions encompassing computers, televisions and plain old telephone service (POT).
Read More
Problem Solution: Global Communications
2439 Words | 5 Pages
Global Communications (GC) is a telecommunication company under tremendous economic pressure just like other telecommunication companies. Its stock value has diminished drastically at over 50% which creats doubt in the stockholdersand thefuture of the company is being questioned. GC decided to take an aggressive approach to solve this problem by outsourcing some of their technical call centers department to Ireland and India, without communicating it first to the union This will cause a lay-off of employees and cut salaries by 10% for those relocating. Of course this plan will not go well with the employees and the union who just gave up major benefits in the recent negotiation, are threatening to take legal action against GCs' new strategy. This paper will discuss the alternative solutions to GCs' problems, risk assessments for suggested alternative solutions, and the implementation plans to deal with the problems.
Read More
Global Information Systems and Applications
984 Words | 2 Pages
The idea of having an organization going global and adapting worldwide information techniques may be very challenging, yet it may be accomplished. A firm should go global since our society is creating customers who are working towards demanding combined worldwide services. Going internationally allows other nations to help each other in creating a higher standard quality product since each homeland has its own special well-known resource other countries may not have. With the global information system, nations across the world are able to communicate with each other and incorporate all technologies and applications discovered from one specific area and transmit the data across cultural and geographic boundaries.
Read More
Strategy in Global Manufacturing
1968 Words | 4 Pages
To gain a competitive advantage and increasing market share, a company must understand and analyze the strategy they choose in managing their total system. Reducing cost by moving production to a lower cost country is proving to be one of the many factors that contribute to the success of a company. There is no guarantee that a successful strategy will always work in the future or in the face of change. A strategy will only work for a certain period of time until variation in the global macro environment comes into play, such as the rising of labor cost. As Guy Morgan, the Managing Director and Global Operations Advisory Group Lead says, “those having a more macro view will do best. Additionally, those recognizing the needs of the global customers will do best, finally, those having the agility to move quickly with v...
Read More
Global Strategy Term Paper
745 Words | 2 Pages
Expanding the organization across the geographical borders is a challenging task for managers (Yaprak, Shichun &Cavusgil, 2011). Expanding to the global market challenges manager capability to handle the international operations effectively and efficiently. Managers required coordinating multiple international teams from several different locations around the global. Essentially, managers need to balance the business operation with market expectations upon the domestic customer demand. An organization must acquire unique resources that create value for customers and gain the position of competitive advantage.
Read More
Globalization and Human Resource Management
1375 Words | 3 Pages
Globalization can not only affect a company opening an office in another country but it can affect a small local business as well. As the internet brings the world closer together it becomes far more likely that a business that opened with no intention of selling internationally will have customers form different parts of the world asking for their product. For instance a steel company located in Pennsylvania may suddenly find orders coming in from South American factories. How the steel plant chooses to handle this new international customer could mean ...
Read More

Open Document

Wait a second!

Gap Analysis: Global Communications

GMFC: Planning for a Union-Free Plant

Achieving World Class Business Performance

AT&T Business Analysis