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Leadership and healthcare management
Leadership and healthcare management
Role of effective leadership in the achievement of organization goals
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Taking these steps will help in the evaluation processes and show where the less that leading processes are being practiced. Evaluating this outcome will be evaluated and show whether there is economic value for the hospital, or if alternative methods need to be considered to achieve the goals. Overall outcome will need to include evaluation if the right tools are being provided for the jobs at hand or if they are lacking. Tools are needed and provide support for practicing high quality customer service on a daily basis. By investigating and identifying quality problems in the office and facility process, solutions to the problems will be easy to correct and will be added success for the Leading Edge Training Program. Evaluations for the
DiClemente (2013) stated, “Although no evaluation is perfect, evaluation research can have a high degree of rigor” (DiClemente, Salazar, & Crosby, 2013, pp. 298). The result of a high degree of rigor can lead to the utilization by program planners and policy experts which would in turn could impact public health policy and promotion practice (DiClemente et al., 2013). This is obtained by a step by step, all equally important, process in what is known as the “Nine Step Stairway to Effective Evaluation”.
To understand the strategies being adopted in various healthcare facilities in order to improve their scores on quality measures and if these strategies have proved helpful in improving the over quality of care.
Hospitalization among adolescent females in an inpatient psychiatric unit is fairly common. However, little research has been done on the topic. This qualitative research proposal will examine the reasoning behind the effects hospitalization has on these adolescent females, between the ages of 12-18, after they spent some time at Chicago Lakeshore Hospital. Self-reporting, via interviews and questionnaires, from hospitalized adolescent girls will be the manner in which the data will be collected. Since the length of hospital stays may vary, questionnaires and interviews will be conducted upon discharge in order to keep procedure unanimous.. A general inductive approach will be used to assess data collected from patients.
The director has a few different roles in the evaluation. One role deals with the center itself evaluating whether or not the program has following its mission and meeting all its goal. From the information gathered they need to figure out what is or isn’t need to improve the program itself. The other role is what they do when dealing with staff evaluations. During staff evaluations, a direction role is to observe and analyze the work of the staff in question. They also need to find ways to encourage that development in that staff member’s strength while working on promoting growth in their weaker areas. If the staff member’s weakness greatly outweighs their strengths, then the director will have to fire them. When doing the evaluation, the director makes sure to inform the staff member that an emulation is being done and what the method of evaluation will be.
Everyone has its strength and weaknesses, it can see from when the exam is around the corner. Some students will prepare early but some are not.
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
...d procedures are now being monitored to improve clinical processes. Ensuring that these processes are implemented in a timely, effective manner can also improve the quality of care given to patients. Management of the processes ensures accountability of the effectiveness of care, which, as mentioned earlier, improves outcomes. Lastly, providing reimbursements based on the quality of care and not the quantity also decreases the “wasting” and overuse of supplies. Providers previously felt the need to do more than necessary to meet a certain quota based on a quantity of supplies or other interventions used. Changing this goal can significantly decrease the cost of care due to using on the supplies necessary to provide effective, high-quality care. I look forward to this implementation of change and hope to see others encouraging an increase in high-quality healthcare.
In this paper I critically reflect on five different self-assessments: locus of control (LOC), emotional intelligence (EI), listening self-inventory, team member type and conflict management. Throughout my discussion, I focus on their correlations and apply the gathered information to my work-life experiences. I will also provide a systematic assessment of each of these questionnaires. This evaluation will address any possible weaknesses I had found within the tests and prepare my final conclusions based upon those final educated results.
I always help students identifying their learning and progress and give them feedback. Students need to be aware of their achievement and progress. I adapt practice and plan further learning, this will make the assessment meaningful and effective as it will answer to the learner needs. 6.3 Use types and methods of assessment, including peer and self-assessment, to: - Involve learners in assessment - Meet the individual needs of learners - Enable learner's to produce assessment evidence that valid. Reliable.
In phase 2, I chose to set up a CCU and to deliver the new obstetrics care service, option C. I chose the CCU due to the low costs and resistance, and also due to life experience in the area. In dealing with a CCU, I have noticed the patients tend to receive a higher quality of care. In the simulation however, it was not the best decision. The simulation feels the quality of care does not improve and I could have reconsidered the decision. My decision to choose process C for obstetrics was an excellent decision. It makes the facility full service for obstetrics services, and again it was based upon research, and life experience.
Education is the process by which we learn of the past and present in order to shape the future and contributes to the over-all development of each individual (Weinstein & Fantini, 1973). As such, the educational process and programs are instrumental for changing the world. Parkay & Hass (2000), defines curriculum as all the experiences that individual learners have in a programme of education whose purpose is to achieve broad goals and related specific objects, which is planned in terms of a framework of theory, or past and present professional practise. Today, it is the responsibility of educational institutions to teach an infinite variety of human beings, differing in interests, abilities and experiences. Technical Vocational Education and Training (TVET) curriculum helps student develop a broad range of knowledge, skills and attitudes which all contribute to the graduate’s employability (Finch & Crunkilton, 1999).
Effective health care targeted processes that demonstrate desired outcomes. It is important to adopt the process of various techniques and identify the prevented techniques for the influence of changing associated system. Some techniques are involved in assessment of performance and tools for the quality of improvement. Health care provides multiple factors to determine the quality and ensure the safety of the change practices which increase challenges for patients. The patient actively engages in the development of evidence based on critical knowledge and core health care system strengths.
In the comparative analysis for patient experiences between the three hospitals in Mount Pleasant, the results where close in their results for certain areas. Even more interesting was all of the hospitals surveyed their responses and their rating results were greater than the state or nation’s average which makes me proud. All three hospitals has a star rating of 4. Which may not mean much to most of use until we look at the Hospital Consumer Assessment of Healthcare Providers and Systems. The CMS systems has 11 areas in a survey that factors into the HCAHPS that helps to calculate the hospitals ratings. For example a few areas they capture will be the Communication with Nurse, Communication with Doctors, Responsiveness of Hospital Staff, Pain Management, Communication about Medicines, Discharge Information, Care Transition, Cleanliness of Hospital Environment, Quietness of Hospital Environment, Overall Hospital Rating and Recommend the Hospital each areas has questions that would provide a rating for each section that is inclusive in the hospital’s overall
a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring
It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five