Quality Indicators Society today is an informed group of individuals who would like to be aware of what is going on in the world around them. Health care is inclusive in their need for knowledge when it comes to their health or their family member’s well-being. Therefore in health care an educated consumer is more than willing to research medications, poll medical procedures and even physician to determine if the health care professional is qualified to perform certain procedures. Because of the savvy consumer, the Centers for Medicare & Medicaid Services devised a reporting system that would inform the public how the hospital has been performing based on patient stays. The performance for certain areas are evaluated by Quality Indicators …show more content…
In the comparative analysis for patient experiences between the three hospitals in Mount Pleasant, the results where close in their results for certain areas. Even more interesting was all of the hospitals surveyed their responses and their rating results were greater than the state or nation’s average which makes me proud. All three hospitals has a star rating of 4. Which may not mean much to most of use until we look at the Hospital Consumer Assessment of Healthcare Providers and Systems. The CMS systems has 11 areas in a survey that factors into the HCAHPS that helps to calculate the hospitals ratings. For example a few areas they capture will be the Communication with Nurse, Communication with Doctors, Responsiveness of Hospital Staff, Pain Management, Communication about Medicines, Discharge Information, Care Transition, Cleanliness of Hospital Environment, Quietness of Hospital Environment, Overall Hospital Rating and Recommend the Hospital each areas has questions that would provide a rating for each section that is inclusive in the hospital’s overall
2. In recent years, there has been a growing attempt to measure the performance of health care providers. The federal government and the states have published data on how hospitals are compared to acceptable clinical standards with regard to pneumonia. Explain how these data could affect the consumer decision-making process.
According to Fred Lee (2004) hospitals use clinical results and process improvement as a gauge of quality as this data can be readily measured and objective. Conversely, patients judge the quality of care by individual perception. Therein a gap of what the patient’s perception of quality care and how the healthcare providers perceive quality of care is created. The purpose of this paper is to discuss the Gaps Model of Service Quality while comparing the findings of the work done by Fred Lee in the book, If Disney Ran Your Hospital: 91/2 Things You would Do Differently.
In order to maintain its reputation, Homeland must thoroughly evaluate its processes and operations which indirectly or directly result in greater customer satisfaction and thus a promotion of the ideal reputation. Homeland can use Enterprise Performance Management analytic techniques to ultimately bolster is business persona. The company as whole as well as each individual department have key areas that must be critically evaluated. Inventory tracking within each department is important for financial savings as well as having what you need when you need especially as the dietary department is concerned. The dietary department undertook a challenge this past year to reduce its food budget. A great deal of food waste (ex. foods which expired before they could be cooked, cooking more food than necessary for a particular meal, purchase of unnecessary food items, lack of a price comparison being completed between competing suppliers, etc.) had been identified last year. The dietary department also must constantly track and react to any significant resident weight loss. Weight loss is a desirable outcome for many in the general population, but significant weight loss in an elder population receiving health care signals a red flag. This red flag can lead to resident family member concerns about the effectiveness of Homeland care, and its overall reputation as one of the best facilities in Central Pennsylvania. The nursing department is concerned with the presence of resident bed sores, falls, urinary tract infections, pressure ulcers, etc. In an article titled The Value of Analytics in Healthcare, the writer states The increasing regulatory presence of government places additional focus on accountability, governance and oversight on the industry. (The Value,
Government has developed ‘Star Ratings’ system which monitors improvements in accountability measures. The experience of the ‘Star Ratings’ system in respect of service efficiency indicates that it is prudent to act pro-actively rather than re-actively. It is vital to consider that the Government is expecting demonstrable improvements in health services rather than rhetoric alone (Radnor and Lovell, 2003).
In this case study, the CQC proves there was high demand for hospital service from hospital, there was shortage of staff to give food work (Melissa, 2012). To ascertain the quality of events, the CQC associate with the public to know what good and bad health care to provide excellent service.
...essionals are giving quality care to patients by allowing them the opportunity to voice their opinion of the care they feel was given to them. By reviewing this data, health care facilities can encourage their employees to address areas of concern and strive for success in satisfying their customers.
The Centers for Medicare and Medicaid Services (CMS) have recently begun requiring hospitals to report to the public how they are doing on patient care. Brown, Donaldson and Storer Brown (2008) introduce and explain how facilities can use quartile dashboards to transform large amounts of data into easy to read and understandable tool to be used for reporting as well as to determine areas in need of improvement. By looking at a sample dashboard for an inpatient rehab unit a greater understanding of dashboards and their benefits can be seen. The sample dashboard includes four general areas, including nurse sensitive service line/unit specific indicators, general indicators, patient satisfaction survey indicators and NDNQI data. The overall performance was found to improve over time. There were areas with greater improvement such as length of stay, than others including RN care hours and pressure ulcers. The areas of pressure ulcers and falls did worse the final quarter and can be grouped under the general heading of patient centered nursing care. The area of patient satisfaction saw a steady improvement over the first three quarters only to report the worst numbers the final quarter. A facility then takes the data gathered and uses it to form nursing plan...
Monitoring a health and social care team’s performance is essential so that any threats to its service delivery, are identified early and corrective actions taken. There are two dimensions of team functioning: the tasks the team are required to do, and the social climate that impacts on how they operate. The social climate will determine how team members cope with diversity of opinions, accept difference and resolve conflict.
Quality care, safe practices and principles, and accountability constitute the foundation of any health care organization (Huber, 2014). Addressing patient safety issues and improving health care quality may include reorganizing operations to improve efficiency, coordinating care with interdisciplinary team members, and using information technologies (Wang, Cha, Sebek, McCullough, Parsons, Singer, & Shih, 2014). In this paper, I will review my organization’s quality program goals, objectives, and management structure, how quality improvement (QI) projects are selected, managed, and monitored, and how nursing staff are trained and supported in
The Joint Commission provides one single authority on all official evaluation and measurement of patient care in both acute and ambulatory facilities. This is a big advantage for the facilities that must continuously meet their rigorous requirements to maintain accreditation. They learn what the Joint Commission specifically wants and works hard to set plans to achieve or exceed their standard. In “2014, the Joint Commission’s Annual Report, which documents health care quality improvement in U.S. hospitals, shows significant gains in hospital quality performance” (The Joint Commission, 2015, p. C4).
The balance between quality patient care and medical necessity is a top priority and the main concern of many of the healthcare organizations today. Due to the rising cost of healthcare, there has been a change in the focus of reimbursement strategies that are affecting the delivery of patient care. This shift from a fee-for-service towards a value-based system creates a challenge that has shifted many providers’ focus more directly on their revenue. As a result, organizations are forced to take a hard look at the cost of services they are providing patients and then determining if the services and level of care are appropriate for the prescribed patient care.
The purpose of quality initiatives is to promote safe, timely, effective, efficient, equitable patient centered care( DeNisco & Barker, 2013). The quality improvement evaluation is important in the health care industry to find out the best practice care and to provide high quality cost effective care to patients. The public and private agencies are the regulatory entities in the health care Industry which promote quality and safety in the delivery of health care. The major regulatory agencies are CMS, the Joint commission, and AHRQ (deNisco & Barker, 2013).
Understanding quality measurement is essential in improving quality. Teams need to be able to understand whether the changes being made are actually leading to improved care and improved outcomes. For data to have an impact on an improvement initiative, providers and staff must understand it, trust it, and use it. Health care organization must understand the measurement of quality provided by the Institute of Medicine (patient outcomes, patient satisfaction, compliance, efficiency, safe, timely, patient centered, and equitable. An organization cannot improve its performance if it does not know how it is performing. Measuring quality improvements is essential as it reflects the quality of care given by the providers and that by comparing performance
Ransom, E. R., Joshi, M. S., Nash, D. B., & Ransom, S. B. (2008). The Healthcare Quality Book Second Edition. Chicago: Health Administration Press.
Health care has always been an interesting topic all over the world. Voltaire once said, “The art of medicine consists of amusing the patient while nature cures the disease.” It may seem like health care that nothing gets accomplished in different health care systems, but ultimately many trying to cures diseases and improve health care systems.