Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Intercultural communication and its relevance o business
Significance of intercultural communication in the workplace
Implications of workforce diversity
Don’t take our word for it - see why 10 million students trust us with their essay needs.
The increasing number of strategic alliances in the era of globalization of business economy set a complex business environment. The current organizational landscape is characterized by inter-disciplinary, inter-departmental, inter-cultural workgroups or teams working towards a common cause. These workgroups constitute a key element for organizational effectiveness. Workgroup diversity has gained more scholastic attention off late in the wake of internationalization leading to people from different cultures, communities and other demographic socio-economic-political backgrounds participating at a common platform in the workforce. The last three decades, have witnesses significant legislations coming up in different countries as a growing number of organizations promote equality and diversity at work (Knippenber & Schippers, 2007; O'leary & Weathington, 2006; Dickens, 2005).
Previous research studies have proved that group diversity may influence group processes positively as well adversely. Therefore the present attempts to answer the question regarding the processes that underlie the consequences of group diversity and how its challenges can be managed to exploit the advantage of the potential benefits. The effects of the changes in the workforce across the world are yet to be comprehended fully and the concept of diversity is still under different paradigms and meanings in both academic and organizational contexts (Franca et al. , 2010; Passos & Caetano, 2005; Herriot & Pemberton, 1995; Williams & O'reilly, 1998; Stahl et. al.2009,Syed & Murray, 2008).
Appropriate management of diversity offers a mean to create a competitive advantage for organizations (Kramar,1998; Cox & Blake, 1991) as it is associated with advantages like bro...
... middle of paper ...
...e suited for catering to the diverse customer group. The group of call centre managers interviewed in the study exhibited limited awareness regarding the issues related to the diversity management. Consultancy services may be engaged to gain a deeper understanding of the subject and to assist in the formulation of diversity management policies.
CONCLUSION
The goal of this study was to analyze the perspective of call centre managers on the issue of workplace diversity. It is clear from the procured information from the managers that the industry needs to travel a long road to embrace diversity as a source of competitive advantage. The industry is witnessing the increase in the diversity of customers and it can reap significant rewards from diversity management by tapping the increased capacity for creativity and innovation to cater to the needs of these customers.
Cañas, K. A., & Sondak, H. (2014). Opportunities and challenges of workplace diversity: Theory, cases, and exercises (3rd ed.). Upper Saddle River, NJ: Pearson.
Merriam-Webster defines diversity as “the condition of having or being composed of differing elements; especially the inclusion of different types of people (as people of different races or cultures) in a group or organization” (Merriam-Webster, 2016). With diversity including many different elements, the concept of workplace diversity also covers a broad spectrum of topics, and continues to evolve as many companies look to expand globally. This subject has become increasingly important among managers over the last couple of decades, and has helped to reinforce other concepts such as affirmative action and equal opportunity employment. While most people believe that everyone should have the same opportunities available to them, and that we
This document will explore what a company can do to foster diversity in the workplace. The business case highlights the development and implementation of organizational initiatives that could:
Jefferson P. Marquis, Nelson Lim, Lynn M. Scott, Margaret C. Harrell, Jennifer Kavanagh "Managing Diversity in Corporate America, An Exploratory Analysis" Rand Corporation. Web. 29 June 2015.
The impact of diversity in the workplace is contingent upon several factors. Across companies diversified workforces are becoming increasingly common. To successfully manage a diverse workforce, organizations are ensuring that employees understand how their values and stereotypes influence their behavior toward others of different gender, ethnic, racial, or religious backgrounds; are gaining an appreciation of cultural differences among themselves; and behaviors that isolate or intimidate minorities are being improved (Noe et al., 2010, pg. 302).
In summary, most workplaces are becoming increasingly diverse as people from different genders, races, cultures, ethnic origins, and lifestyles find themselves working together. The key to making diversity work is management. Knowing what they are and understanding what effects (positive or negative) they have on the organization is very important to the success of the company.
In a world that has grown increasingly smaller due to mass media, world travel, and readily available information, the workplace has grown increasingly diverse in both gender and cultural aspects. Individuals no longer live and work within the confines of their geographic locations. At almost any position with any company the individual employee is a part of a larger world economy that harvests assets from the ends of the earth. Because of this, companies seek to capitalize on diversity to become more creative and flexible in their business models.
Recent years, organisation are much more relay on diversity teams to developing products, making decisions and also gain the business success (When and how), therefore diversity team are becoming a very important element for the organisations. In USA, diversity usually refer to demographic characteristics such as age, gender, and ethnicity, however, diversity is not only refer to demographics, it also means the diversity in psychological characteristics like skills, personality, abilities, and education backgrounds (book diversity). Although team diversity leads to some benefits like the positive organisational cooperation, share the knowledge and experience, it can also leads some problems to the organisation, such as the tension between members
In many companies, employees feel diversity ix not an organizational priority. Diversity has to be apart of...
Diversity is a highly important issue in today’s business, especially in a globalized company. Workplace diversity helps to get better solutions to business problems (Schawbel, 2012). When you have a group of individ...
In the workplace, it is common to encounter individuals of different cultures, ethnicities, and genders. This diversity can either lead to an introduction of new work methods, or it can lead to conflict between coworkers. In order to avoid conflict, and have all employees work as a cohesive team, managers must educate themselves, and their employees on the topic of cultural diversity. In order for your practices to be considered effective, you must not only respect and recognize an employee’s diversity, you must use their difference to benefit them.
Nowadays, the phenomenon of globalization has massively affected the social and cultural values and has made an assembled standard of uniqueness and obstacles. Moreover, international organizations such as multinational companies, corporate brandings, non-governmental organizations, and global media play a critical part by quickening communications among social societies worldwide (Ghodrati, Joorabchi & Muati, 2015). Especially for the effect of globalization, world has started become more culturally diverse and incorporated each and another. In today’s workplace, a constructive effect of cultural diversity in the work environment is that employees having a place
Consultants and the managers as well as business leaders believe that effectively managing and handling the diversity is the competitive advantage. This advantage stems from the process in which diversity management affects the organizational
Diversity in the workplace is very important in today’s global workforce because workers in the economy all over the world are currently made up of many different ethnicities, varied cultures, beliefs, and backgrounds. People that are involved in management such as managers, and supervisors could greatly benefit from being accustomed to diversity in the workplace because their job entails dealing with a multicultural work environment on a daily basis. Knowing how to handle diversity in the workforce and having the necessary skills for supervisors would be beneficial not only to them but also to the success of the company and economy because a strong, diversified workforce will create a more “creative, innovative, and productive workforce.” (Kerby, 2012).
Diversity is all around us and how organizations deal with the notion of diversity can be complex and quite diverse. We know that being diverse in the workplace is important to the organization's success, should be recognized, accepted, and embraced. It’s how the organizations live up to what they believe in and must go above and beyond legal compliance and requirements to promoting diversity and inclusion. Otherwise, employees may view the organization's vision and policies as lip service and only be tolerant of diversity because the organization said so.