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Importance of understanding cultural differences in business
Essay on strategies of quality improvement in hospital
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“The culture of the healthcare workplace is influential in delivering care that is person-centered, clinically effective and continually improving in response to a changing context”. (Manley, Sanders, Cardiff, & Webster 2011, p.1). Furthermore, the culture of care created the infrastructure that sustain the dynamic of Evidence Based Practice leading to higher quality of service. The values and norms of an organization is an example of the commitment among the practice and behaviors of those who represent the organization. Certainly, the culture of care fall in the context of culture of innovation however, the culture of care is in a constantly moving dynamic so factors that allow the implementation of creativity, adaptation, refinement, improvement …show more content…
and enhancement of practices and process are essential to sustain the culture of quality . According to Davies, Nutley, Mannion (2000). Health policy focuses on the improvement of quality of health care and the USA, has identified specific concerns over quality issues and medical errors.
In the UK due to a series of scandals, quality improvement has become a policy area. Furthermore, Davies, Nutley, Mannion (2000), stated that the key to quality improvement is included the cultural change in alongside with the structural reorganization and systems reform. Indeed, the culture found in an organization perhaps is not uniform or coherent. However, some cultural attributes may be seen within the entire organization or may be prominent in some sections of that organization. Furthermore, the cultural difference could be also present among different occupational or professional groups. Therefore, these groups may differentiate themselves by their cultural artefacts or principles and subsequently, subcultures may be related to different levels of power and influence inside the organization. It is essential to understand cultural concepts to use them within the organization for instance: Integrated culture happens when there is an agreement between basic beliefs and behaviors in the organization, differentiated cultures refers when different groups in the organization possess incompatible views and norms. Fragmented culture is considered at the most extreme, differentiated cultures across the organization. The National health service
identify the different levels of culture for instance Assumptions are the basic and are the views of the world and how they are understanding and interfere in it which is known as ontology and epistemology. For example, medical research has traditionally use scientific methods to accumulated and generated knowledge so the assumptions about measurability, aggregation, and transferability of knowledge are profound rooted in medical care.Values are considered as the bases foundations for judgements and identify what is “right” from “wrong” behavior. Certainly, in the medical profession conduct has been based on the Hippocratic principle of positioning the needs of individual patients over the economic and objectives which has led to clinical freedom and highly prized cultural “value”. Artefacts are the physical and behavioral expression of culture. In the medical profession include such diverse issues for example dress codes (the doctors' white coat and tie), standard techniques of running services (physicians’ beds, the surgeon's list, juniors connected to seniors), or methods of performance (peer review, and self-regulation).
Culture change in long-term care is a set of guiding principles based on person-centered care tailored to each elder’s care while treating them with dignity and respect. Core values include relationship, personal choice, self-determination, and purposeful living (“Defining Culture Change”, n.d.). In person-centered care, quality of life is recognized to be as important as the quality of care. It is also recognized that every person has the right to be allowed to make their own decisions, even if those decisions may not always be safe. Finally, at the very heart of person-centered care is the relationship between the elder and their caregivers in which the way a task is done is as important, if not more, than the task itself (Jones, 2011).
Green, M., & Robichaux, C. (2009, December 1). Creating a culture of caring to foster a healthy workplace. Critical Care Nursing Quarterly, 32(4), 296-303.
The Theory of Nursing as Caring: A Model for Transforming Practice by Boykin & Schoenhofer recognizes the importance of identifying caring between the nurse and the one nursed as an applicable knowledge that the nurse must pursue. It is best stated that caring is not exclusive to nursing, yet it is uniquely lived in nursing (Alligood 2014).
Cultural competence in health care provision refers to the capacity of health care systems to offer good care to patients and accommodate employees, who have diverse beliefs, behaviors, and values to meet their cultural, linguistic, and social needs. It comprises of policies, attitudes, and behaviors that integrate to form a system that can operate efficiently in cross cultural conditions. Healthcare organizations look at cultural competence from two major viewpoints. Firstly, it is a tool to enhance patient care from all backgrounds, social groups, languages, religions, and beliefs. Secondly, it is a tool that strategically attracts potential clients to their organizations and, hence, expands
Providing culturally competent care is a vital responsibility of a nurse’s role in healthcare. “Culturally competent care means conveying acceptance of the patient’s health beliefs while sharing information, encouraging self-efficiency, and strengthening the patients coping resources” (Giddens, 2013). Competence is achieved through and ongoing process of understanding another culture and learning to accept and respect the differences.
The classic definition for culture was proposed by Tylor (1871/1958) and still commonly cited: Culture is “that complex whole which includes knowledge, belief, arts, morals, law, custom, and many other capabilities and habits acquired by man as a member of society” (p. 1). This definition focuses on attributes that are acquired through growing up or living in a particular society, rather than through biological inheritance (Kottak, 2002). In Giger and Davidhizar’s (1991) Model for transcultural care, culture was defined as a patterned behavioral response that develops over time as a result of imprinting the mind through social and religious structures and intellectual and artistic manifestations. Culture is also the result of acquired mechanisms that may have innate influences but are primarily affected by internal and external stimuli. This definition gives more illustration on the social and religious dimensions and identified that culture is shaped by values, beliefs, norms, and practices that are learned and transmitted by members of the same cultural group (Leininger, 1991). Leininger (1991) explained In her model of transcultural care that culture is focused on the total or holistic life ways of human beings, religion (spiritual), kinship, politico-legal, education, technology, language, environmental context, and worldview are all considered.
The healthcare’s culture, usually, is similar to the culture of the community it is located in. This is due to fact that healthcare organizations rely on the external factors around them while depending on the market sector in order
Researcher has discovered healthcare managers have a direct influence on several important cultural determinants that are critical
Carers and care workers are the best kind of people. So why are they treated so disgracefully?
A nurse has the opportunity to provide a caring environment every time nurse-to-patient contact is made. There are two parties involved in the process of caring in nursing; the patient and the nurse, each have their roles. Newer nurses lack the experience and may not have developed the confidence to understand that the patient nurse relationship is unique. Nurses and patient’s interact in their own social world. It is often easy to forget that” nurses are human just as other humans, although this obvious fact is often ignored, even by nurses themselves.” (Sumner, 2010)
Culture is a concept that helps to explain trends of behaviour that distinguish individuals and the groups with which they are associated. The culture theory is used to depict organisations based on their values, attitudes and beliefs. Some consider culture the as glue that holds everyone together, some compare it to a compass providing direction, it includes values, beliefs, customs, norms etc. Arnold (2005, p 625) states that “organisational culture is the distinctive norms, beliefs, principles and ways of behaving that combine to give each organisation its distinct character”. Organisat...
Cultures are so elusive and hidden that it cannot be adequately diagnosed, managed or changed. It needs to take difficult techniques, rare skills and considerable time to understand a culture and additional time to change it. The older strong culture organization have established stories, use symbols, conduct rituals, and even use their own unique language. The Organization’s core values are wide shared, respected and protected. People will resist change to a new culture due to the culture sustain people throughout period of difficulty and serve to ward off anxiety. The manager or administrators will be facing daunting task for attempting to produce cultural change. The manager has to undergo five interventions to have cultural change.
This is a case study essay to identify the relationship between culture and healthcare service in hospital setting. The essay will start with briefly explain the definition of culture and how it influences patients' behavior towards the effect of their health outcome. Then two provided case studies, the cases are from Raid Admission and Planning Unit (RAPU) in Royal Darwin Hospital, illustrate the importance of understanding the culture differences by identifying the problems and affect factors from patient's care in an actual setting, then provide nurse interventions. Applying Gibbs’ reflection model to identify the nurse's level of cultural competency and gain knowledge for different culture and integrating the various strategies, to improve
The lowest level and most undesirable level is cultural destructiveness. Organizations in this level do not want to learn or understand the cultural diversity within their population. The second level is cultural incapacity and is consist of organizations not being able to accept other cultural differences even though they recognize these cultures. There is a sense of a dominant culture and others must adhere to the dominate culture. The third level is cultural blindness. This is when organizations prefer to handle every individual the same without any consideration for cultural differences or preferences. Cultural precompetence is the fourth level and involves organizations that are aware of cultural diversity. They are willing to make changes to improve their cultural competency, but do not have a define method in doing so. The fifth level is cultural competency. These organizations have a deep understanding of incorporating other cultures into their organization and embrace changes. The last level is the most desired level and is the ultimate goal on the continuum, cultural proficiency. These organizations are able to provide a positive environment for all cultural diverse patients. These organizations are constantly making improvements to ensure overall cohesiveness with all cultural encounters while expanding their cultural knowledge. Involvement from upper level members all the way down to bottom staff are utilized to ensure overall productivity and cohesiveness. A health service administer should utilize the Cultural Framework; cultural awareness, skills, desires, and encounters to help the upward progress on the Cultural Competence Continuum to reach the ultimate goal. Increased productivity, overall care, revenue, and patient satisfaction are just some positive influences when reaching the ultimate goal. There will also be a decrease in malpractice suits and negative impacts due to
Culture has an immense impact on an organisation. Culture not only defines a business’ employees, customers, suppliers, and competitors, it also outlines how a