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Effective communication is important in the work setting
Why effective communication in the work setting is so important
Effective communication in the work setting
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Effective Communication in the Workplace The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect. Honesty is absolutely necessary in order to foster healthy and functioning workplace environments. Honesty breeds transparency, and according to a 2013 study, management transparency is THE number one factor in determining long-term employee happiness, (Shannon, 2013). Honesty between employers and employees about workplace expectations is essential to fostering effective relationships. Complete transparency in the workplace also creates loyalty between employers and employees. The reason for this is because employees have a stake in how well the company does, so when they are trusted with information it creates a sense of loyalty that strengthens relationships between everybody in the company. This is why some people advocate for mandatory disclosure sessions, in order to strengthen bonds between employers and employees, (Estklund, 2011). Clarity is the second important aspect in effective workplace communication, because clarity fosters understanding, and if everybody in the workplace has a clear understanding of each other, miscommunication happens muc... ... middle of paper ... .... 2014. Web. 21 Apr. 2014. . Schabner, Dean. "Americans Work More Than Anyone." ABC News. ABC News Network, 01 May 2013. Web. 20 Apr. 2014. . Shannon, B.J. "New Research Reveals 7 Trends Disrupting Today's Workplace." -- SEATTLE, Dec. 11, 2013 /PRNewswire-iReach/ --. PRnewswire, 11 Dec. 2013. Web. 20 Apr. 2014. . Sias, Patricia M., Hannah Pedersen, Erin B. Gallagher, and Irina Kopaneva. "Workplace Friendship in the Electronically Connected Organization." Human Communication Research 38.3 (2012): 253-79. Print. Suler, John. "The Online Disinhibition Effect." CyberPsychology & Behavior 7.3 (2004): 321-26. Print.
Communication is a vital skill in all facets of life and all occupations. Before a person begins work, they first interview with the employer, where their communication skills are made apparent. These skills are vital to daily success in the workplace, whether they are used in direct communication or indirectly through the written word. It is crucial that the true meaning of what one person is trying to communicate to another is made perfectly clear the first time to ensure efficiency and success throughout all paths of life. There are also several situations for communication a person may experience. Communication situations can happen at any point in a person’s life, and it is imperative that a person is prepared for these situations when
What are the single most important characteristic people want to their employees? Reliability, responsible, good attitude? No. The answer is integrity. Employers want to be told the truth. They want people who have a moral compass and who are honest. In a world of spin and branding, and buying and selling, the concept of honesty seems to be dismissed, but it always comes back to bite those who ignore it in the butt. We see in the front pages of newspapers, magazines, and websites who are regularly crowded with stories of the great and the good who lied, stole, and cheated their way to fame, wealth and destruction.
It is also a very important thing to have in your career, it enhances the businesses reputation and creates loyal customers. Trust keeps customers coming back, this is why it is imprtant to have integrity because it helps build a relationship based on trust. Most customers would rather pay more money to a business with great ethics than save money going to a business that is untrustworthy. This same concept can be applied to the relationship with superiors and their employees, when an employee feels that they can trust their superior it makes for a much harmonized work place. Having integrity and honesty means that you will lose things from customers to employees but in the end it is worth it. Integrity is very closely linked to trust and it is a very imortant aspect of leadership and
Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage.
A recent job that I have held was for the duration of the summer. I was a part-time employee working as summer help for Wegmans grocery store. The job included many tasks at hand where I worked in various departments throughout the store. This work experience has many similar attributes as that of the student “job.”
Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage, p. 10, 51,56,59,60.
I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent was so rich; I would have about a 30 second delayed response to try to convert their English into my English. Then there are the people who just won’t accept my help because I’m only a kid. None of these people compare to the dude that was deaf.
The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job.
Honesty not only encourages open communication between the employer but also with the employees and their co-workers. It typically leads to effective peer team building relationships with in any organization. When workers are honest about the various aspects of their jobs good or bad and need improvement the employer can take the appropriate action and fix certain situations. Employers also have a responsibility to hold up honesty and integrity. Those employers that are open with all of their employees about company policies and changes that affect not just the organization but the employees as well are more trustworthy and tend to have a great employee consistence rate than other employers that do not practice business like
In this present century the corporate world is moving towards turning into one entity with all the progressions and advancements in the innovation and exchange. The spine to this is been the corporate world, which runs all the organizations ranging from the large companies to small scale with enormous number of its representatives. I firmly accept that achievement of corporates lies in overseeing its representatives for which incredible managerial correspondence expertise is an absolute necessity.
Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage.
In conclusion communication plays an important role in people’s personal and professional lives. As much as 70 percent of work time is spent communicating with others. Several barriers to communication exist (Wallace & Roberson, 2009, Chapter 4). They range from emotional feelings to physical obstacles that prevent the free flow of information. Effective listening and feedback is a technique that anyone can learn. Anyone tasked with the job of communicating would need to keep in mind the goal of any communication, specifically, to deliver accurate information. By following the simple strategies of communication, anyone can eliminate the frustration of poor communication.
Nothing could be easier than failing to communicate. For many years, managers think they can belittle their employees with the ³I¹m the boss, get to work² attitude. It is different today in most places and more people are beginning to understand how important good communication really is. Communicating well is something every one of us does everyday in our lives. However, effective communication seems to be rare in adults. There are some basic concepts that can be implemented to have a successful communication. They are making communication a top priority, being open to other people, and creating a receptive environment for communication.
” Verbal workplace communication behaviors should represent communication as being interactive, involving other people.” (Keyton, 2013) There are numerous basic segments of verbal communication such as sound, words, exchange, and language. Whatever strategy is used, composed, non-verbal communication, or verbal, each is viewed as a type of communication and is required for us to communicate. Keeping in mind the end goal to be an achievement in the world we live in today, having clear communication abilities are fundamental for a person to have solid comprehensive skills, without
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.