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This week Mrs. Yelena Tramontana walked me through the scheduling process of managers and employees. She demonstrated how she or one of the other operation managers goes about scheduling employees for a month ahead of time. The scheduling is done though a computer mediated device primarily, but also requires verbal communication among managers and employees.
This process reminded me of the two forms of internal communication concerning business, which were downward and upward communication. Upward communication is how information flows through a company through a hierarchy. In Dillard’s, the hierarchy would be from the employees to sales managers, to general manager, to corporate and so forth. Downward communication is the reciprocal, where
In the “Interior Life”, Annie Dillard discusses the minds process of realizing the difference between imagination and reality. Dillard begins her narrative by recounting the childhood memory of an oblong shaped light that invaded her room every night, terrorizing her with the possibility of death. Beginning at the door of her bedroom this “oblong light” quickly slid across the wall, continued to the headboard of her little sister Amy’s bed and suddenly disappeared with a loud roar. Oftentimes it returned, noisily fading away just before seizing her, meanwhile Amy slept, blissfully unaware. Continuing on, Dillard describes the unforgettable discovery of the connection between the noise the oblong light made and the sound of the passing cars
Kroger’s formal communication structure or flow utilized within the chain of command defined by the organizations CEO uses the three formal channels and types of information that is conveyed in a downward, upward, and horizontal communication style. This is used by the top CEO, Rodney McMullen, in a downward style through the numerous chains of command, finally reaching all the way to the various store brands and store level management. Downward communication, comes from the top CEO level and is communicated down through the chains of command. An example of how culture has influenced Kroger’s downward communication can be seen in the use of videos posted by Kroger’s CEO. Upward communication is when messages come from the subordinate levels to higher in the organization’s management pyramid (Daft, 2012, p.579-580). An example of an upward and downward communication tool can also be seen on Kroger’s intranet in the form of a company blog.
In Dillard’s essay “Living Like Weasels”, she takes her desires of wanting a life with tranquility and compares her desires, to a weasel’s life of instinct. When we look at a weasel’s character, we can see that it is the opposite of serenity. Unlike a human, a weasel resides in the wilderness, typically away from suburbia. A weasel hunts for its food and is a fearsome hunter. While a weasel may be small and appear cute they, are in fact very dangerous, for instance: if a weasel were to ‘latch’ himself or herself on to you, the weasel would much rather face death than let go. Dillard describes the boastfulness of the weasel when she shared the story of the shooter that had found the weasel’s cadaver still attached to the eagle he had shot.
Moreover, the company has placed great significance on open and honest communications with the employees on many levels. Even more, leadership expected a plan that would utilize all human assets in a way that would support the organization’s attitude in servicing customers and employees. As such, they found it important to centralize the staffing initiative in order to maintain the unique corporate culture created in the beginning. Every one of these strategies would be focused on centralizing staffing, brining in the best possible employees, and retaining each on a high
Adequate and effective time management strategies will be adopted for implementing all of the above strategies in effective and efficient way
After reading and easily understanding the tasks given to them, Mason and Jonas began right away. Jonas, my competitive child was racing against the clock, trying to beat the allotted time that I had given them in an attempt to prove me wrong. Mason, my oldest son, was in no hurry to complete the task in the specific amount of time given, simply stating his tasks would be completed and the time didn’t matter since I didn’t specifically state that the time allotment was part of receiving the reward of $5. Upon realizing he was correct, I understood how important every detail must be when conducting a schedule for a business.
When an assignment or task is given, prioritizing and time-management skills will have one be able to follow through to ensure the completion in a time frame that is satisfactory to the requestor. In this case study, one will read of the problems that have arisen with poor time management skills and the results. One will also read the alternatives, possible solutions, and the recommendations to avoid errors in the workplace.
The communication flows multi-directionally, from the top to the bottom of the organisation. The communication can flow both upwards, downwards and horizontally. I have given some examples of how communication can flow upwards, downwards and horizontally, on page 42. It is important that the functional areas of IKEA are combined effectively, if the organisation is to meet its objectives. To do this, each function of IKEA have to create a set of company objectives that, can be translated down into functional objectives, so that each function is driven by the organisation’s objectives.
Promote communication within an organization vertically and horizontally while balancing various management and operational elements;
The second function of organizing is accomplished through the assessment of planning and the preparing for the implementation of resources such as workers and their schedules. Currently, the organization lacks manpower in specific areas and this need to be addressed through better organization of human resources. Managers must also make sure that employees have the necessary resources to perform their jobs. Lack of organization can lead to inefficiency and lack of productivity, which is occurring in the in ability to service customers properly and double booking of clients.
When working at Borders Books as an assistant manager I experienced a lot of downward communication. The president, vice president, top-level managers, etc. would communicate a decision to my general manager. My general manager would then communicate that decision to the assistant managers, which I am one of. Our job would be to install this communicated decision to all of the employees. If the decision was communicated well, this form of communication worked well, if not it did not.
Specifically, external communications refers to the interchange of communication, information, and data among a group or business and additional groups, businesses, and people beyond its conventional configuration. The objectives of this form of communications are to enable collaboration among groups made up of dealers, contractors, investors, and stockholders, as well as displaying a flattering and positive appearance of a business or organization as well as its facilities and products to the public and current and possible consumers. Numerous forms of communication can be put to use in real life situations with external communications, such as the worldwide web, confrontational get-togethers, and through forms of media whether in print, broadcast, or newscast form. (“External Communication”,
Communication which flows from the superiors to subordinates is known as downward communication means a process of starting communication process from upper level to lower level. Group leaders and managers use it to assign goal, provide jod instruction, explain policies and offer other feedback about performance. Managers can do this in various ways such as via speeches, messages in newsletter, e-mails, leaflets, bulletin boards, memos and others. When the managers of the organization assign goals to their employees, they are using downward communication. The downward communication occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure. In other words, messages and orders start at the upper levels of the organizational hierarchy and move down toward the bottom levels. Responses to downward communications move up along the same path.In an organization structure, the superiors utilize their abilities to attain the desired targets which mean that they may be engaged in issuing commands, directions and policy directives to the persons working under them at lower levels. When engaging in downward communication, managers must explain the reason why a decision was made. One study found employees were twice as likely to be committed to changes when the reasons behind them were fully explained. Although this may seem like common sense, many managers feel they are too busy to explain things or that explanations will “open up a big can of worms.” Downward communication is to provide relevant information, orders, instruction to subordinates. Downward communication is called as instruction type communication system.
One of the most important, but often overlooked, aspects of a business is the internal relations and communication of the employees. Business ' focus tends to lean in the direction of the customer, and customer interaction, so that they feel valued and accommodated to their needs. Of course, there is no technical wrongdoing through this to employees – they simply continue doing the job set before them. However, it can be seen that there is much benefit to focusing company energies, not only on customers, but also on the internal relations and communication between employees. By looking more closely at the definitions, importance, and value of internal relations and employee interaction, one should be able to have a better understanding of their
The communication process consist of two elements. The source that wants the message to be sent and the receiver who accepts the message. The receiver then provides feedback to the original source. These messages can have barriers that keep the intent of the messages from getting through. There are verbal and nonverbal ways of communication. Coca Cola has many different channels of communication within their organization. It starts with the CEO, Mr. Muhtar Kent. Mr. Kent’s focus is to lead Coca Cola to a more sustainable future and become a more profitable growing company. These goals will not be achieved unless communication is a vital part of their strategy.