Different Types of Communication in Care Settings

Different Types of Communication in Care Settings

We live in a world where communication is a vital process of day to

day life. Without communication the world would be in turmoil people

would be in pain, there would be no jobs because you wouldn’t know

what to do, there would most likely be more violence and the

government would not be able to look after its country because there

would be no government. In care settings such as care homes for the

elderly, nurseries, schools it is essential for a communication plan

that is understandable by the carers and also that the client can

understand the carers. In day to day live we use the same

communication skills but we don’t have guides or rules to follow it is

a natural process and we don’t tend to care about how we communicate

with friends or people because you them. Communication would be

useless if the person you are talking to doesn’t understand for any

reason so communication needs to be a two way or more process where

the people you are talking to understand you and can respond.

‘Communication needs to be a two-way process whereby each person

attempts to understand the viewpoint of the other.’

(Moonie

2005)

Health & Social care GCE AS level

This is where the communication cycle comes into place, this was

developed to show how people listen and to use as a guide to whether

the person you are trying to communicate with can understand you or is

not listening.

(Moonie

2005)

Health & Social care GCE AS level

Th...

... middle of paper ...

...and other records of personal choice this will

also be written agreements, records of information passed between

staff what they ‘hand over’, records of learning and achievement,

service user plans and staff rotas. If this information was to be

inaccurate it could result in problems such as a serious delay in

meeting peoples needs and not providing the right information for

other professionals to make appropriate decisions leading to the wrong

care or treatment. In these days of technology and computers people

can access major amounts of information via the internet people can

Email or text message each other in the fraction of the time it will

take a letter to arrive to that person. Records that are kept will be

confidential but a client can check over parts of their information to

see whether it is right or accurate.