Difference Between Tqm And Total Quality Management

Total quality management (TQM) and continuous improvement are one of the few management approaches to aim for improving the effectiveness of an organization (Oakland, 2003). Business Process Reengineering (BPR) by Michael Hammer in Harvard Business Review (Hammer, 1990) is another known approach which is also aimed at improving an organization by starting over to achieve dramatic improvements. Although this two approaches are sharing the similar goals and outcome which is improving an organization or industries but the outcome and their way are differ completely. However we should note that both approaches share the common goal which is turning an organization to success from trouble to compete with the competitors.

A belief issue according

Today, their most popular slogan is “Ford Has a Better Idea.” TQM started in Ford through a partnership with ChemFil, a division of PPG Industries, where Ford wanted to produce better quality products, a constant working environment, effective management, and profitability; the slogan was changed to “Quality is Job 1” became “Quality People, Quality Products” by 1990s. Chemfil which is their paint supplier implement the paint process that meets customer’s need by their chosen quality standards by TQM forefront their painting design. This will translates into financial success. Ford management and their workers must also work together to make sure all the steps follow the application for the quality

It is aim to achieve productivity and process efficiency by identifying and removing problems in work processes and systems. TQM can lead to avoid mistakes in work processes, unnecessary tasks, redundant processes, and duplicate efforts. Besides, predicting mistakes and unproductive activities also can be avoid through TQM. Continuous Improvement fetches many benefits to Ford Motor Company in terms of costs and time. For example in term of cost saving include elimination of waste costs and reject products, decrease warranty and customer support costs, removal of repairs and reworks and thus process efficiency leading to better profit per product or service. Meanwhile, TQM free up the management time by increase production, improve the existing products and extend the products