Cyber Slacking Case Study

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Introduction Cyber slacking is an issue that is prevalent across varying industries. Many managers and organizations attempt to control or eliminate the amount of cyber slacking that occurs, however; it still remains an issue in most work places. After interviewing three managers from three different industries, we are able to identify effective approaches to minimizing cyber slacking. As well, the issue itself may be beneficial to productivity, despite common assumptions. By examining the reasoning behind why employees engage in cyber slacking, managers will be able to address the issue to a greater extent. Literature Review – Academic Perspective According to Block (2001), cyber slacking involves visiting pornographic sites, news sites, …show more content…

Upon further examination, it is apparent that all three managers rest on different parts of the spectrum when it comes to addressing cyber slacking as an issue. Ranging from strict to lenient, the interviewees elaborate on how much of an impact cyber slacking has on their organizations and how they specifically address the situation. Skechers Canada retail manager Chris McAulay-Gilbart defines cyber slacking as an employee’s use of a technological device for any reason that does not relate to the operations of his store (personal communication, 2014). While he does not believe that cyber slacking is prevalent amongst the 45 employees at his store, he does believe it to be a major problem in other many of the company’s other stores and across the retail …show more content…

While Tolley shares the same basic definition of cyber slacking with both McAulay-Gilbart and Johnson, it is apparent that how the issue is addressed differs to a degree. Tolley (2014) admits that he views cyber slacking to be within the same category as coffee or smoke breaks. In his office, there is “no specific amount of time limit” for these kinds of breaks” (Tolley, 2014). Because of the immeasurable nature of these types of breaks, Tolley (2014) believes that it would be unfair to punish one unproductive activity more than another. Instead, he deals with cyber slacking on a case-by-case basis by focusing on productivity levels and output of employees. Tolley explains that this approach is the most effective within the company. He argues that a case-by-case basis is required due to the nature of the company’s line of work as well as the different positions within the organization such as reception. If an employee’s productivity decreases, the first avenue Tolley takes is to meet with the employee to discuss the recent changes in order to diagnose the problem. The only reason why Tolley will investigate the possibility of cyber slacking is if he believes that to be the cause of a disruption in an employee’s productivity. Through the IT department, he can access the internet history of all of the

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