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Intercultural communication barriers
Intercultural communication barriers
Case study of cultural competence
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According to National Center for Cultural Competence at Georgetown University, Cultural competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals to work effectively in cross-cultural situations (Cross et. al., 1989). As for international development, it is a wide concept focusing on the level of development on an international scale such as developing country to least country. The linkage between cultural competence and international development understands how each country works in order to be effectively in cross-cultural situations. In this case, it can help them adapt to other customs and see the cultural contexts of the communities they will serve. There are three …show more content…
Some of the drivers of international work are globalization and market economies, environmental changes, and decentralized governments. Examples of environmental changes are hurricane, earthquake, and famine. As for decentralized governments, there is no hierarchical structure and they are a flat structure; however, it helps with fundraising that government agencies can facilitate. As for public opinion, it apparent in social justice issues. Some barriers of international work are cultural perspectives and beliefs, communication barriers, wicked problems, and “helping-hand syndrome”. For cultural perspectives and beliefs, the organization may see that the cultural norms are different in the communities; therefore, they may not understand. Another example is communication barriers, the organization may not know the language, greetings, or the social etiquette in order to communicate with the people in that country. As for wicked problems, it may be impossible for a single organization to solve; therefore, there must be collaborate to solve wicked …show more content…
The three aspects of culture are symbolic, behavioral, and concrete. As for symbolic, this aspect of culture focuses on the values and beliefs. This can be abstract; however, it focuses on how individuals define themselves such as the beliefs, customs, or values. With behavioral, it focuses on how the organization defines their social roles such as their language, family structure, or political afflictions. Furthermore, it reflects the values and beliefs. Lastly, concrete is the visible and tangible level of culture such as the most surface-level dimensions. Examples are clothes, food, and music. The interplay between cultural aspects and competency can play out in a non-profit setting because the organization needs to understand the culture before they can work within that country. They need to gain an understand to know what actions to take and see a successful result without any problems that can
At the first level are the artefacts. These are the tangible, overt manifestations of culture, which people can see and feel such as dress codes, traditions, ceremonies and the reward structures unique to an organisation. At the second level there are the espoused beliefs and values. These are various adopted beliefs, values, norms, and rules of behaviour that members of an organisation use as a way of portraying the culture to themselves and others. At the third level, organisational culture is deeply embedded on assumptions that represent the unconscious and taken for granted beliefs and values that structure the thinking and behaviour of an individual.
Cultural Competence is a substantiated body of knowledge based of cultural “values held by a particular cultural group and the ability to cohesively adapt to individualized skills that fit the cultural context, thus, increasing relationships between employees, managements, and stakeholders, including patience and research subjects. Cultural competency is critical to reducing disparities and improving access to high-quality services, respectful of and responsive to the needs of diverse working conditions and individualized characteristics. The main focus emphasizes the understanding of cultural competence provide internal resources with skills and perceptions to thoroughly comprehend ones cultural attitude, increase the ability to multicultural diversity, and the ability to effectively interact with other cultures (Shelley Taylor, 2006, pp. 382-383), which is absent within the case study of Joe and Jill. Essentially speaking, principles of cultural competence are acknowledgement to the importance of culture in people's lives, respect for cultural differences, an...
“Cultural competence is the ability to engage in actions or create conditions that maximize the optimal development of client and client systems” (Sue & Sue, 2013, p. 49). Multicultural competence includes a counselor to be aware of his or her biases, knowledge of the culture they are evaluating, and skills to evaluate a client with various backgrounds (Sue & Sue, 2013). Client assessment involves gathering information pertaining to the client’s condition. Making a culturally responsive diagnosis involves using the DSM-IV-TR axis (Hays, 2008). Following the axis backwards is ideal to discovering the client’s diagnosis, understanding the client’s ADDRESSING outline will help to come to a closer resolution for a diagnosis.
Let’s begin with what is the Culture? It is defined as “the shared knowledge and schemes created by a set of people for perceiving, interpreting, expressing, and responding to the social realities around them" Lederach, J.P. (1995). Now let’s understand what cultural competence is. It can be defined as “the ability to honor and respect the beliefs, language, interpersonal styles, and behaviors of individuals and families receiving services, as well as staff who are
Cultural competence has to do with one’s culture. Culture affects among other factors, how children are raised, how families communicate, what is considered normal or abnormal, ways of coping with issues, the way we dress, when and where we seek medical treatment, and so forth. I should know because I come from a very cultural home where it is considered bad to talk to a male doctor about anything gynecological.
Culturally competent care is care that respects diversity in the patient population, and cultural factors that affect health and health care, such as language, communication styles, attitudes, behaviors, and beliefs. The national CLAS Standards provide the blueprint to implement such appropriate services to improve health care in the United States. The standards cover many areas, such as leadership, workforce, governance; communication and language assistance; organizational engagement, continuous improvement, and accountability. (Agency for Healthcare Research and Quality, 2014).
Cultural competency involves being able to appropriately interact with people of different cultures other than one’s own culture. Not only is it being able to work effectively with other cultures, it is being able to work effectively with other socio-economic backgrounds and ethnicities. A main component of being culturally competent, is being able to be culturally sensitive. This mean that the person helping would have to be aware of other cultures and how those cultures effect an individual’s or family’s values and behaviors. Being culturally competent is important because it helps bridge the divide between professional’s culture and their client’s culture. Understanding the clients culture allows for the person helping to find the most appropriate resources to help the family. If I were to help the Garcia family, I would need to examine how their Mexican heritage and circumstances drive their family structures, values, behaviors and their ability to adapt to a new culture. Understanding and being aware of my own culture and their culture would help me see what barriers might stand in their way and ways to overcome those
With the current change in demographics throughout the workforce, organizations are feeling the effects of a larger percentage of baby boomers retiring and a large percentage of millennial new entrants. The words used to describe millennial employees, “spoiled, trophy kids, ambitious”, seem to be as everlasting as the constructive and negative perspectives attached to them. Many can debate on the entitlement of these employees within an organization, how these employees can be groomed and managed to better fit the organization, the positive and negative attributes they bring into the workplace, and how the preceding can benefit or derail the effectiveness of an organization. Nonetheless, a harder debate, comes about in denying that organizations must adjust to and integrate these employees into the workforce.
Cultural proficiency is seeing the difference and responding effectively in a variety of environments. Learning about organizational and individual culture, in which one can effectively interact in a variety of cultural environments (p. 3). In simple terms in which educators are not only able to effectively work with diverse populations, but also believe that diversity adds positive value to the educational enterprise (Landa, 2011, p. 12).
Today’s management in the workforce is composed of all types of people verses thirty years ago when white males held a majority of upper-management positions in companies. These positions are now held by a mixture of ethnic back grounds and women who hold just as many if not more management positions then men. Just by looking at the changes in management demographics shows how important it is for people to understand cultural competency in the workplace. Dr. Roosevelt Thomas Jr. (1999) stated, “Diversity is the collective mixture of whomever we have in our workforce characterized by their differences and similarities” (p.11). Managers and supervisors must understand the characteristics of a diversity mature individual; they also need to be able to articulate the differences between affirmative action, managing diversity, understanding and valuing diversity to build skills that transforms awareness into productive and supportive workplace behaviors.
Before beginning this class, I had never heard of the terms cultural competence and cultural humility. So when the question ‘What might the benefits be to utilising a cultural humility approach when engaging with people we intend to work with as colleagues or clients? Do you think you have any personal challenges to overcome in practising cultural humility amongst people who you believe to be different to you in some way?’ was asked it was rather confusing at first. After attending this week’s learning circle I became familiar with the ideas and the differences between the two terms. The video “Cultural Humility: People, Principles and Practices”, also clarified the terms even further and gave me a greater understanding of what cultural humility
Culture has five basic characteristics: It is learned, shared, based on symbols, integrated, and dynamic (http://home.eartlink.net/~youngturck/Chapter8.htm).
The increasing impact of globalization has, in recent years, caused a significant shift in the goals of foreign language education from communicative competence to a requirement for intercultural communicative competence (Byram, 1997). He defined intercultural competence as the ability to establish and maintain relations with members of other culture but not necessarily linked to foreign language proficiency while intercultural communicative competence implies that the learner can do this in a foreign language (Helm & Guth, 2010). However, in a traditional language classroom, the focus of language teaching is to develop reading, writing, speaking, and listening skills. If the focus on language teaching is to improve this set of
When evaluating myself on the Cultural Proficiency continuum, I’d place myself at “Cultural Competence” part on the continuum. This evaluation takes into account my experiences and practices while working in various schools and interacting with students of varied cultures, needs and ability levels as both a teacher and a learner. An effective educator is continually maintaining this dual role of teacher and life-long student in order to not grow stagnant within the classroom; this dynamic allows for growth along the continuum toward maintaining cultural proficiency.
Ramón, D. K. (2013). Cultural Competency, Adaptation and Intelligence: Non-Governmental Organizations' Role in this Globalization Era. Journal of Social Research & Policy, 4(1), 77-92.