Cross Cultural Communication Abri Tutterow University of South Carolina HSPM 500- J51 April 22, 2024 Author Note First paragraph: Why is cultural competency important in healthcare organizations? Second paragraph: How can healthcare professionals' personal assumptions lead to barriers in healthcare encounters? Third paragraph: Name 2 things that healthcare organizations can do differently to enhance communication for all patients, regardless of culture, language, beliefs, values, etc.? Fourth paragraph: What are 2 things you would apply from this video to healthcare organizations? Abstract In a Ted Talk by Pellegrino Riccardi, the barriers between cross cultural communication were explained. This allowed for the comparison of the Introduction …show more content…
The patients that healthcare workers see everyday are all diverse and have different values and cultures. Each culture should be understood and respected among healthcare workers in order to create the best outcome for a patient. In the Ted Talk by Pellegrino Riccardi, he elaborates on the challenges of cross cultural communication and there are many takeaways from his talk that can be incorporated into the healthcare system. Why is cultural competency important? Cultural competency is services that respond to the needs of diverse patient populations. (Buchbinder, 2019) It is a step towards equity within healthcare systems at both an interpersonal and organizational level. (Buchbinder, 2019) It is difficult to measure whether or not a healthcare system has achieved full cultural competency because there is always a need for adjusting and it can be interchangeable. Buchbinder, 2019: It is excruciatingly important in the healthcare system because there is a large aspect of diversity among patients and in order to protect patients safety and give them the best care possible, there must be a way to include every culture and healthcare workers need to be knowledgeable …show more content…
Another suggestion to address this issue is to take advantage of the programs available that were made in order to decrease health disparities. (Anderson, et al, 2003) Applying to Healthcare Organizations Two things I would apply from the video to a healthcare organization is to learn the rules of each culture. Riccardi told the story of his parking ticket and how he as an Italian thought he could talk his way out of it like he usually would, but the Norwegian culture is very rules-based and straightforward and he was not able to get out of the ticket. Riccardi also explained how back in Italy, a parking lady helped him save money simply because she liked his accent and the way he talked. This goes to show the different accepted and familiar aspects of each culture and how you must adapt to each one. The other thing I would take from this video and apply to a healthcare organization is learning the “economy of language”. Different cultures have different ways of communicating, and some things are considered disrespectful compared to others. Therefore, healthcare workers must be mindful of what they say. Conclusion Overall, it is crucial to understand the importance of overcoming communication
Douglas, Rosenkoetter, Pacquiao, Callister, Hattar-Pollara, Lauderdale, Milstead, Nardi, & Purnell (2014) outline ten guidelines for implementing culturally competent care; knowledge of cultures, education and training in culturally competent care, critical reflection, cross-cultural communication, culturally competent practice, cultural competence in health care systems and organizations, patient advocacy and empowerment, multicultural workforce, cross-cultural leadership, and evidence-based practice and research. One specific suggestion I will incorporate is to engage in critical reflection. This is mentioned both by Douglas, et al. (2014) and Trentham, et al. (2007) as an important part of cultural competency. I will do this by looking at my own culture, beliefs, and values and examining how they affect my actions. I will use this information to better inform my day to day practice when working with patients with a different culture than my
Being culturally aware and knowledgeable is a must when working in any type of healthcare field. In our society today, we have an array of different cultures and making patients feel comfortable and at easy is our primary goal. Diversity training is something that is a must for each healthcare professional and should be the basis of our healthcare education.
Cultural competency is a very significant necessity in health care today and the lack of it in leadership and in the health workforce, is quite pressing. The lack of cultural competency can bring about dire consequences such as racial and ethnic disparities in health care. It may not be the sole reason for these disparities, but it certainly places a significant role. A patient and health care provider relationship is very significant and can make or break the quality of care that is given. The lack of cultural competency leads to poor communication which then leads to those of diverse backgrounds to feel either unheard or just plain misunderstood. As an East African
The goal of this lesson is to explore how we can improve communication to eliminate language barriers between healthcare providers and patients in our organization and to establish culturally and linguistically appropriate goals, that provide safe, equal, and quality care to all our clients regardless of race, ethnic, or socioeconomic status. At the end of this lesson we should be
Kodjo, C. (2009, February,2009). Cultural competence in clinician communication [Pediatr Rev]. Pub Med Central, 30(2), 57-64. doi:10.1542/pir.30-2-57
Going to a different country or area of the world can open up anybody’s eyes to see that culture makes a huge impact on the understanding and practices of healthcare that seem to be so common to other areas of the world. When a person lives in one country their whole life, that person may not realize how different the life they live is from someone in a foreign country. If a person is going to receive treatment from someone with a different cultural background, they should be expected to get treatment to respects their own culture. Massachusetts College of Pharmacy and Health Sciences having such a diverse variety of students has their own cultural competency definition that states “effectively and comfortably communicate across cultures with patients of differing backgrounds, taking into account aspects of trust in order to adopt mutually acceptable objectives and measures”. In the book Dancing Skeletons: Life and Death in West Africa by Katherine Dettwyler, the issue of culture and healthcare are greatly prevalent. Katherine Dettwyler herself goes to West Africa as an anthropologist and her horizons are broadened when during her research she comes in contact with how much culture has an impact on healthcare and everyday life.
research on healthcare practices in a culturally diverse setting has established the importance of cultural awareness, competence, and diversity for healthcare workers.
Cultural competence in health care provision refers to the capacity of health care systems to offer good care to patients and accommodate employees, who have diverse beliefs, behaviors, and values to meet their cultural, linguistic, and social needs. It comprises of policies, attitudes, and behaviors that integrate to form a system that can operate efficiently in cross cultural conditions. Healthcare organizations look at cultural competence from two major viewpoints. Firstly, it is a tool to enhance patient care from all backgrounds, social groups, languages, religions, and beliefs. Secondly, it is a tool that strategically attracts potential clients to their organizations and, hence, expands
“Cultural awareness is the foundation of communication and it involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions (Quappe, 2007). It is important to be aware of what culture your patient is from because than the nurse can give the patient and family the care that is not offensive o their beliefs. Cultural sensitivity Cultural sensitivity is experienced when neutral language–both verbal and nonverbal–is used in a way that reflects sensitivity and appreciation for the diversity of another. It is conveyed when words, phrases, categorizations, etc. are intentionally avoided, especially when referring to any individual who may interpret them as impolite or offensive (Giger, 2006). Being sensitivity to ones cultural is imperative, this allows the patient and or family to feel more comfortable and have their personal beliefs be respected. Different forms of cultural sensitivity include choice of words and language used while talking to a patient, the use of space while communicating, as well as who in the family to talk to and how to address patients and family. Cultural competence is a combination of the skills, knowledge and attitudes that are needed to deliver the proper excellent care to a diverse population. Cultural competence is relevant in order to be able to give
Cultural competence can be defined as using the ability of one’s awareness, attitude, knowledge and skill to effectively interact with a patient’s many cultural differences. Madeline Leininger, a pioneer on transcultural nursing describes it this way; “a formal area of study and practice focused on comparative human-care differences and similarities of the beliefs, values and patterned lifeways of cultures to provide culturally congruent, meaningful, and beneficial health care to people” (Barker, 2009, p. 498). The importance of cultural diversity in healthcare allows for the delivery of appropriate cultural autonomy. Showing respect for others will lead to trust between nurse and patient which in turn improves healing and health.
Bentancourt et al. (2005) allows asserts that there are three distinctive reasons why cultural competency is so very important for the American healthcare system. American is composed of a very diverse population, which mean healthcare providers will continual be exposed to treating individuals from various backgrounds and from various cultures; their beliefs regarding their health or healthcare may range widely. When patients have a deficiency in the English language, proper healthcare delivery becomes increasingly more difficult as they will present symptoms in the syntax of their culture and their first language. Also, research shows the communication between the patient and their provider directly correlates to their satisfaction as well as their responsiveness or willingness to follow the health provider medical instructions; this ultimately affects the patient’s health outcome (Bentancourt et al., 2005). It’s fair to say that a successful health outcome is also contingent upon the interaction of the health provider and patient. Reports generated by the Institute of Medicine (IOM) – “Crossing the Quality Chasm and Unequal Treatment, confirms that cultural competence that focuses on the care of patient through
The Giger and Davidhizar Transcultural Assessment model addresses the idea that people are complex and should not be treated the same in the healthcare setting. When caring for patients of any race, gender, ethnicity, or religion, special measure should be taken in order to communicate effectively and show respect toward individual cultures (Giger and Davidhizar, 2002). Communication can make or break the quality of care patients receive. According to Giger and Davidhizar, “communication often presents the most significant problem in working with clients from diverse cultural backgrounds” (Giger and Davidhizar, 2002, p. 185). Communication can act as a barrier between patients and healthcare providers if there is not a mutual understanding of each other’s communication
Healthcare has proven to be a decisive and complex issue in this country and recently has been brought to the forefront of national attention. As our healthcare system has rapidly advanced it has put an emphasis on time and management of the ailment in hopes of improving efficiency. This focus on efficiency has seen society view healthcare in a robotic like nature and has proven to damaging as it has gotten rid of the bespoke type of healthcare which many cultures and individuals need to have a better opportunity at getting a better quality of treatment. This rise in a healthcare culture has seen many cultural groups as well as groups on the lower socio economic scale left behind in terms of the treatment and attention they are receiving from
As a future member of the healthcare field, it is very important that I can work with and advocate for individuals from all different backgrounds and cultures. It is also important that myself and other healthcare workers can respect and efficiently treat individuals regardless of their personal beliefs or thoughts. We get to work one on one with patients and get to know them on a personal level. We should be able to treat patients with respect and compassion regardless of their background. After taking the cultural competence class, I have learned respect, communication, knowledge, and adaption are all important components of being culturally competent.
As a nurse strive to provide culturally sensitive care, they must recognize how their client's and their perceptions are similiar as well as different. Nurse enhance their ability to provide client-centered care by reflecting on how their beliefs and values impact the nurse-patient relationship. To provide appropriate patient care, the nurse must understand her/his culture and that of the nurse profession. Cultural biases can be particularly difficult to identify when the nurse and client are of a similar cultural backgroup. When we recognize and know a culture, we will know what is right for our patient, and thus may impose our own values on the client by assuming our values are their values. Recognizing differences a present an opportunity not only to know the other, but also to help gain a greater sense of self. In this paper, I will explain more about diversity and cultural competence in case study.