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Introduction to interpersonal conflict
Introduction to interpersonal conflict
Introduction to interpersonal conflict
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Conflict is a natural part of human interaction and occurs as a result of our individualistic nature (Porter-O-Grady & Malloch, 2015). Relationship-based conflicts are a a sub-type of interest-based conflicts and are common in any environment where two or more persons interact. In relationship-based conflicts, personality differences make communication and interaction challenging which result in frequent misunderstandings (Porter-O’ Grady & Malloch, 2015). Emotional tension creates a breading ground for altercations between parties which can lead to an endless cycle of animosity and hurt feelings (Porter-O’ Grady & Malloch, 2015). When ignored, the situation results in crippiling polarization between parties that ultimately effects the productivity …show more content…
Strategic Crisis Management is a collaborative effort that requires participation from all members of the organization (Porter-O’ Grady & Malloch, 2015). Furthermore, in Strategic Crisis Management, all members are empowered to identify and respond to crises that impact their ability to carryout the organizaitons mission (Porter-O’ Grady & Malloch, 2015). A crisis as described by Taneja, Pryor, Sewell, & Recuero (2014), “is a series of unforeseen events that launch a group, team or an organization into a downward spiral that is quick and will have long term effects if the situation is not rapidly handled effectively and efficiently” (p. 78). The unforseen loss of key executive leader, a major security breach, damange to a critical piece of equipment, or a sudden threat to the organization’s reputation are just some of the crises organizations may encounter and must be prepared to respond to (Taneja et al., …show more content…
(2017). Incivility, bullying, and workplace violence. Retrieved from http://www.nursingworld.org/Bullying-Workplace-Violence
Haw, C., Stubbs, J., & Dickens, G. L. (2014). Barriers to the reporting of medication administration errors and near misses: An interview study of nurses at a psychiatric hospital: Barriers to error reporting. Journal of Psychiatric and Mental Health Nursing, , n/a. doi:10.1111/jpm.12143
Lipscomb, J., London, M., McPhaul, K. M., El Ghaziri, M., Lydecker, A., Geiger-Brown, J., & ... Ghaziri, M. E. (2015). The Prevalence of Coworker Conflict Including Bullying in a Unionized U.S. Public Sector Workforce. Violence & Victims, 30(5), 813-829. doi:10.1891/0886-6708.VV-D-14-00031
Taneja, S. (2014). Violence in the workplace: A strategic crisis management issue. The Journal of Applied Business and Economics, 16(1), 32.
Taneja, S., Pryor, M. G., Sewell, S., & Recuero, A. M. (2014). Strategic crisis management: A basis for renewal and crisis prevention. Journal of Management Policy and Practice, 15(1), 78.
Yung, H., Yu, S., Chu, C., Hou, I., & Tang, F. (2016). Nurses’ attitudes and perceived barriers to the reporting of medication administration errors. Journal of Nursing Management, 24(5), 580-588.
...g by; First, I would make sure that their is plenty of feedback for the employees. As our text suggests, "Without feedback, learning can not occur"(Crandall, W., Parnell, J. & Spillan, J. (2013). Secondly, I would make sure that I have a great crisis management team that are well trained and drilled. Thirdly, we would have a strategy and plan for crisis events. Also, It is very important to make sure that your team members are all confident in their ability to make good decisions for the company. So many times, people are afraid to make decisions. This leads to scapegoating within the departments, and the whole blame game. That doesn't get anybody anywhere.
Nurses were the professional group who most often reported medication errors and older patients were those most often affected in the medication errors reports analyzed for this study (Friend, 2011). Medication error type’s revealed omitted medicine or dose, wrong dose, strength or frequency and wrong documentation were the most common problems at Site A where the traditional pen and paper methods of prescription were used; and wrong documentation and omission were the most common problems associated with medication errors at Site B where the electronic MMS was introduced (Friend, 2011). Reports of problems such as wrong drug, wrong dose, strength or frequency, quantity, wrong route, wrong drug and omitted dose were less frequent at Site B (Friend, 2011). The reduced incidence of omission errors at Site B supports suggestions that an advantage of the MMS is easy identification of patient requirements at each drug round time slot. Despite the finding of less omission errors at site B where the MMS had been introduced, there was a relatively high frequency in the incident reports of medication errors related to both omission and wrong dose, strength and frequency at both sites (Friend, 2011).
Some method such as audits, chart reviews, computer monitoring, incident report, bar codes and direct patient observation can improve and decrease medication errors. Regular audits can help patient’s care and reeducate nurses in the work field to new practices. Also reporting of medication errors can help with data comparison and is a learning experience for everyone. Other avenues that has been implemented are computerized physician order entry systems or electronic prescribing (a process of electronic entry of a doctor’s instructions for the treatment of patients under his/her care which communicates these orders over a computer network to other staff or departments) responsible for fulfilling the order, and ward pharmacists can be more diligence on the prescription stage of the medication pathway. A random survey was done in hospital pharmacies on medication error documentation and actions taken against pharmacists involved. A total of 500 hospital were selected in the United States. Data collected on the number of medication error reported, what types of errors were documented and the hospital demographics. The response rate was a total of 28%. Practically, all of the hospitals had policies and procedures in place for reporting medication errors.
Medication errors made by medical staff bring about consequences of epidemic proportions. Medical staff includes everyone from providers (medical doctors, nurse practitioners and physician assistants) to pharmacists to nurses (registered and practical). Medication errors account for almost 98,000 deaths in the United States yearly (Tzeng, Yin, & Schneider, 2013). This number only reflects the United States, a small percentage in actuality when looking at the whole world. Medical personnel must take responsibility for their actions and with this responsibility comes accountability in their duties of medication administration. Nurses play a major role in medication error prevention and education and this role distinguishes them as reporters of errors.
Furthermore, short staffing affects the quality direct care each patient receives. The National Coordinating Council for Medication Error Reporting and Prevention (2012) states an estimated 98,000 individuals die every year from medical errors in the United States. One out of many significant tasks nurses do within their scope of practice is medication administration. Research shows a relationship between short staffing on medication errors: the longer the hours nurses work, the higher the chances of medication errors (Garnett, 2008). (include definition of medication error) Administering medications requires knowledge of patient rights, pharmacological information on the drug, adverse effects, proper dosage calculations, and hospital protocols. When nurses are assigned more patients, they are pressured to give due medications on time. Sometimes due to hunger or fatigue, nurses give the wrong medication to the wrong patient (Frith, Anderson, Tseng, & Fong, 2012).
Tzeng, H., Yin, C., & Schneider, T. E. (2013). Medication Error-Related Issues In Nursing Practice. MEDSURG Nursing, 22(1), 13-50.
O’Shea, E (1999) Factors contributing to medication errors: a literature review. Journal of Clinical Nursing. 8, 5,496-503.
The concept of crisis is a wide variety of meanings. It is used in various fields, such as medicine, economics, management, public administration, communications, history, psychology, political science, and international relations. In social relations, crises are chaotic situations that might be experienced by people. The word ‘crisis’ means disorder, in other words, crisis is a situation which is not normal or stable. This term means an urgent situation that suddenly happens and breaks the routine processes of any system.
Ulmer, RR, Sellnow, TL & Seeger, MW 2007, Effective crisis communication, Thousand Oakes: Sage Publications.
ANA also advocates for the health and safety of nurses and patients on optimal staffing and adequate rest to prevent medication errors among other important issues. The ANA also supports patient safety and the need for better policies to prevent medication errors by urging nurses and employers to “collaborate to reduce the risks of nurse fatigue and sleepiness associated with long working hours” (American Nurses Association, 2015). These factors have been known to be the fundamental causes that often leads to medication errors. And the need for better error avoidance strategies or medication management practice and administration system is becoming crystal clear as the number of medication errors are increasing daily in the health care
Crisis management is an integral part of any company’s strategic planning not only to prepare but also to mitigate the effects of a crisis on business continuity. In this discussion, I will design a crisis communications plan for Etihad Airways, which is the company that I have worked at for the past eight years. I will follow the outline of describing the organization first, and then the communication management team and crisis communications team, and the relevant external and internal publics. Subsequently, I will describe the crisis communication policies, strategies, techniques, and tactics; and, the required resources and continuous evaluation that are needed.
Now, this specific study is referring to adverse events all over the hospitals such as the operating room, intensive care unit, and emergency room. This is important because nurses are not just on a medical surgical floor, nurses are throughout the hospital administering an assortment of medications to several different patients in several different age groups. When looking at the patient outcomes from this study, 19.1% experienced temporary disability, 7.0% were permanently disabled, and 7.4% died from an adverse event (Tzeng, 2013). Over 7% of patients died from a medication error that we as nurses strive to prevent, but unfortunately to err is human. We as humans are not perfect and make mistakes, but patients’ lives are at stake. Nurses must have compassion and love for caring for those around them, and when it comes to our patients we need to have the utmost care and heart for them. In 2007 the Joint Commission came to the conclusion that communication and procedural compliance were the two most frequently noted causes of medication administration errors (Tzeng, 2013). Communication errors can happen between anyone including the patients and physicians which it is why telephone read back is important when receiving a prescription order from a physician over the phone to reduce the number of transcription
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
Crisis is more serious than just a problem. It occurs rapidly; therefore, it is hard to think of the way out. In trying to handle a crisis, removing the risk and uncertainty of it, and allows the business to control their destiny, they usually use a strategic planning, which is called crisis management. To have an effective crisis management, a business should have an effective communication. (Fearn-Banks 2009,p.6-7)
People have many misconceptions about conflict in the workplace. Not all workplace conflicts are bad, some organization even implement changes just too slightly stir things up; as a result employees are more productive. Covey, (1992) mentions seven things that will destroy us; wealth without work, pleasure without conscience, knowledge without character, commerce without morality, science without humanity, religion without sacrifice, and politics without principle. We must stand for what is right and it is the leader’s obligation to manage in all seven of these arenas including workplace