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How do internal and external environmental factors affect our business
External and internal environments of the company
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The Costco case shows that their business continues to grow and expand. The company now has operations in many overseas locations. Costco is one of the biggest retail companies on earth (Gregory, 2017). Costco has the fundamental strengths to take advantage of unseen opportunities in the retail industry. The company’s low prices make it attractive even when there are economic difficulties. Costco has a basic strategy, which centers on driving sales. This company drive is why Costco is the most prosperous business in the discount store space.
Costco capitalizes on the main strengths of their business. Costco has low prices on basically all good and service offered in its warehouses and website. Costco has fast inventory turnover joined with their high sales create higher revenues. The high sales volume confirms high revenues even when selling low price items (Gregory, 2017).
A business can put in place several basic approaches to competing successfully and gaining a competitive advantage over rivals. These approaches involve delivering more value to customers than competitors (Thompson, 2016).
When planning for the future, Costco must make sure that it comprehends where the industry is headed. Because of the external
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environment and competitive industry, Costco must make sure that it can cut their expenses. Customers have very low switching costs; consequently, Costco needs to constantly compete to sustain their position in the industry.
Because Costco needs to maintain very low prices, a lot of pressure is put on the profit margin of the company. In the past, Costco has kept relatively low profit margin levels versus other competitors within the industry. Costco’s profit margin is considerably less than the competitors. In order to increase its profit margin and remain a competitor in this industry, I recommend that Costco find a way to decrease costs while keeping their prices low. Internal and external analysis elements show that Costco’s managers must formulate new strategies for sustained growth and development of the firm (Gregory,
2017). Even though Costco is lucrative and one of the largest retailers, the business still suffers from many fragilities. Costco’s main weakness is the membership only warehouse club retail business model. This model inspires customers to buy at Costco stores, but also restricts the number of customers. There are many opportunities for Costco to improve their business and the bottom line. In order to stay competitive, Costco must consider different opportunities. First Costco has the chance to go into new markets, such as markets in developing countries. Costco also has the chance to expand and improve their website. Costco also has the chance to increase the selection of goods and services to improve the appeal of Costco stores to a more diverse population of consumers (Gregory, 2017). Costco has the weakness of the limited array of goods and services. Customers might go to other retailers that have a broader range of goods and services (Gregory, 2017). There are many threats to the retail market, which can affect Costco’s growth. The entry of new membership warehouse club retail companies threatens Costco’s potential to succeed in overseas markets. Costco needs to use their website and network of suppliers to compete alongside new membership warehouse retail businesses. My recommendation would be for Costco to raise prices marginally beneath their competitors. Costco is having an issue with the rising cost of their products, because if they decide to increase prices they might lose customers but keeping prices the same will cause Costco profits to decrease while costs increase. Most retailers are facing the same issue in order for them to stay in business. The increase in the price should be in proportion to how much the costs are increasing while maintaining the same markup. This should help Costco remain profitable at the same level while also staying competitive.
Threat of substitutions: In Porter’s model he refers to the threat of substitutes that companies face every day. When more substitute products become available to the public, the price elasticity of that product increases because customers now have more options. Once more substitutes begin to enter the market the demand for a certain product will become more elastic. If multiple other companies were to make substitutes that competes with ALDI’s product, then ALDI’s total profit would decrease because the demand for their product would decrease.
Costco’s business strategy is different from their competitor’s in the wholesale retail industry because their purpose is to keep overhead down and pass the savings to their customers. They do this by choosing not to advertise, sell fewer brands and having an innovative approach by having their own manufacturing facilities for a variety of merchandise. Costco does not market their warehouses and their marketing is through word of mouth from current customers who also must have a membership to shop at Costco. When compared to Walmart Costco sells four brands of toothpaste and Walmart sells sixty brands of toothpaste. Costco can buy more for less from the manufacturer of the four brands of toothpaste and pass the savings on to their customers. Costco’s strategy is to sale a limited number of items because this strategy according to (Lutz, 2013) “increases sales volume and helps drive discounts.” Because of Costco’s profitability in the retail market they have managed to continue to be profitable even in an oppressed economy. Costco’s focus is on high-end customers indicated by some of the brands they carry such as Coach Handbags. Costco offers three different levels of membership and is only open to customers who have a membership. Costco’s philosophy is they do not advertise or markup items more than 15% in order to save their customer’s money. These practices lowers the overhead costs and continues passing the savings to the customer. Costco is an international company and has (Costco Wholesale Corporation, n.d.) “462 locations in 43 U.S. States & Puerto Rico; 87 locations in nine Canadian provinces; 25 locations in the United Kingdom; 10 locations in Taiwan; 9...
Customers are able to trust Costco. The company makes sure that people will know the better quality goods that it sells than other companies. The first thing that customers
Costco Wholesale Corporation was an uncommon type of retailers called wholesale clubs. These clubs differentiated themselves from other retailer by requiring annual membership purchase. Especially in case of Costco, their target market is wealthier clientele of small business owners and middle class shoppers. They are now known as a low cost or discount retailer where they sell products in bulk with limited brands and their own brand. The company is competing with stores like Wal-Mart, SAM’s, BJ’s, and Sears.
Historically, Dollar General operated in a highly price sensitive market segment, with 55% of its consumer base earning an average annual gross income of less than $40,000.[2] To attract these customers, Dollar General employed an Everyday Low Price strategy similar to Wal-Mart’s. Thus, keeping costs low and driving high traffic volumes were critical to the company’s financial success. Dollar General achieved this strategy in several ways, including keeping rents and labor costs low, locating in low-income, high traffic areas that offered consumers few substitutes, and offering a wide variety of popular CPG and white label goods.
Promotion: Costco doesn’t have any conventional marketing/ promotion strategies like their competitors as they are not big on advertising. They email and mail their members flyers and product descriptions which help them maintain their customer retention. However, they don’t actively advertise to new customers, primarily relying on their current customers to advertise by word of mouth like Kimberley Peterson, the
Costco also entices their customers with low prices on designated set apart products available only at their stores. Within these designated products, Costco provides a limited selection of nationwide brand-named merchandises in some wide categories. Their approach comprises of selling a limited number of items, keep their costs down, maintain a high volume, compensate employees well, ensure that customers buy their memberships, and target upscale small-business owners through their business only
This essay describes how Costco has undergone evolutionary changes from its inception to present through its value chain model to become a success story. For example, in its distribution system, Costco utilizes the cross-docking technology to help in the conveyance of products in the different locations. This ensures that there are no product delays in the respective markets (Guo, 2016). Accordingly, Costco can attract more customers who prefer the warehousing services provided by the company.
In the warehouse segment, Wal-Mart’s Sam’s Club competes harshly with Costco. Costco has fewer warehouses but greater sales and revenues. Costco customers also shop at Costco more frequently than Sam’s Club customers and, on average, spend more each visit as well. Costco’s dominance may be the result of better innovation. Costco offers luxury items and was the first to sell fresh meat and produce, and gasoline. This is important because innovation is a key factor in assessing competitors in an industry.
Control systems – Costco has an Enterprise Facility Information management system, each Costco is connected to corporate, the EFIM provides real-time information, management of control systems (like energy), and an inventory management system that allows suppliers to monitor their own stock levels at any Costco. The EFIM reduces costs related to energy consumption, maintenance, and contracted services
As for the second issue, it seems that Costco’s efforts to become an international company are moving slowly. They have not reached a point where their US and Canadian warehouses provide a backbone for their finances. Costco’s third issue is their expenses, which include merchandising costs and pre-opening expenses, have been increasing steadily and they need to balance this out to keep a positive net income. Analysis: Key Issue #1: Costco has many competitors, with the primary two being Sam’s Club, a wholesale business managed by Walmart, and BJ’s wholesale club. Sam’s Club offers the same services as Costco.
Costco has a desire to keep their members happy by offering low prices. As previously stated, warehouse stores require a membership. Costco’s basic membership costs fifty-five dollars annually. Members can upgrade to an enhanced membership for one hundred and ten dollars annually, that provides members a two percent cash back reward on most purchases. Costco guarantees its members a markup cap of fourteen percent on all of its products. They are also extremely competitive when it comes to their vendors. Their vendor selection process is rigorous, disqualifying many products yearly that the company doesn’t feel are a value to its
Costco is a global markdown retailer with over four hundred and fifteen stores in six nations and thirty seven
Costco mission is “To continually provide our members with quality goods and services at the lowest possible prices.” (Costco.com, 2016) This mission has been the base for the success of the company, and is reflect on the business strategy. Costco is unique in the way it does sales and how attract its customers. In comparison with other retailers such as Walmart, retail stores and/or other
Every organization uses different business strategies in order to remain in business. Some adopt customer- centric strategies; some uses strategies to maximize their profit. For a long time, many organizations have made quality as their selling point.