Understanding Corporate Distrust: A Psychological Perspective

References

Adams, J. E., Highhouse, S., & Zickar, M. J. (2010). Understanding general distrust of corporations. Corporate Reputation Review, 13(1), 38-51.

Two Psychology Professors conducted a study about distrust of corporation. The authors give out definition of "trust" and background information about six variables: cynicism, just world belief, human nature, liberalism, affect, interpersonal trust as well as correlation hypotheses of corporation distrust and each variable. About 161 participants answered the questionnaire via email, which is the limitation of the study since it had a small sample size. The result supports the hypotheses, indicating that corporate distrust positively correlates with cynicism, liberalism and negative affect while negatively correlates with just world belief, human nature, and interpersonal trust. The study implies the importance of corporate distrust to organizational researchers and suggests the connection of stakeholders to a high corporate distrust person and corporation.

Choi, C. J., Eldomiaty, T. I., & Kim, S. W. (2007). Consumer trust, social

By recognizing the strengths and weaknesses, high emotional intelligence people benefits the organization to operate stably. As one of the important parts of leadership capacity, emotional intelligence influences the accomplishment of strategic change and competitive benefits. Public organization should identify strong emotional intelligence employees as they have high accountability in decision-making and are able to control their emotion. Classifying the distinction among others, emotional intelligence is essential for effective leadership and, as the result, affects the organization performance. Workers with high emotional intelligence contribute to the acheivement of organizational learning by influencing vital workers to excel in organizational