Coping With Workplace Violence

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Coping with Workplace Violence Workplace violence is real and can be unpredictable. However, a manager can prepare his employees ahead with increased awareness, education, updating policy against the violence, and instituting preventive measures. As described in the case study, Sandra, RN was injured by an aggressive patient as she tried to defuse the situation with the other staff. Apparently, the agitated patient struck Sandra with a chair when she turned her back from him. Consequently, additional help was summoned to restrain the violent patient and treat Sandra’s injuries.
Personal Encounter My personal experience with workplace violence happened in the critical care setting where an apprehensive visitor approached me and stated he could visit anytime he wanted. Not knowing the whole story behind his statement, I politely informed him of our visiting hours. Surprisingly, he raised his voice and declared that the supervisor assured him of open visitation. Thankfully, our charge nurse was there and firmly told him to leave. After the visitor left, we alerted the supervisor and security of the visitor’s disruptive behavior. Then, we learned that this visitor sought the house supervisor, became physically aggressive, and restrained by security officers. …show more content…

Once the police officer took charge of the offender, the supervisor explained that the visitor was drunk and upset about the patient’s families restricting his visitation. Moreover, the visitor was scolded the night before by another nurse and he mistook me for that nurse. After securing the place, our charge nurse spoke with the patient’s families, informed them of the incident, and the plan to enforce visitation

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