Conflict and Communication

Conflict and Communication

Conflict can happen anytime of your life, it will happen matter you want it or not. In addition, it can have both negative and positive impacts for our relationship (Gudykunst, 2004). According to Yi-Feng 2007, she mentions that conflict is “incompatible activities, where one person’s actions are interfering, obstructing, or in other ways making the behavior of another less effective”. In term of nature of conflict, conflict is a cause which happens by threatened human needs problem (Kelman, 2002). The sources of conflict can divide into three things, there are misinterpret, disagree and perceptions of incompatibilities (Roloff, 1987). In addition, in term of nature of nature of conflict, conflict can develop in four aspects (Donohue, 1993). Firstly, people tend to perpetuate themselves and conflicts always take place within a context (Kelman, 2002). Thirdly, conflict always have implications for the relationship and lastly, conflict can get out of control because people think that conflict has only negative site (Kelman, 2002).

In term of cultural and ethnic differences in conflict, there are important factors which deal with conflict. According to cultural and ethnic difference in conflict, we separate people in two groups; there are Individualistic culture and Collective culture (Ting-Toomey, 1985). In this case, the member of individualistic culture will separate issue of conflict but the member of collectivistic culture is in contrast (Ting-Toomey, 1985). In addition, member of individualistic group prefer Confrontational and direct attitude but member of collectivistic culture prefer Non-confrontational and Indirect attitude (Ting-Toomey, 1985). In term of managing conflict, member of individuali...

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... 1987). Secondly, in term of ethnic difference in face-concerns, when people have different ethnic it can be concerns with face because people have different identity and it easy to threaten the other face (Kwan & Sodowsky, 1997). However, in each culture and ethnic have both different and similar in itself.

Lastly, in term of Managing Conflict, according to Ting-Toomey 2004 mentions that “Without knowledge, people cannot have an exact perspective or reframe their interpretation of a conflict situation from the other’s cultural standpoint” (Ting-Toomey 2004). Therefore, we can use Co-operative approach, Competitive approach and Avoidance approach to solving conflict (Ting-Toomey 2004).

Reference

Gudykunst, W.B. Managing conflicts with strangers. Thounsound oaks, Ca: Sage, 2004.

Landa, Jocano F. How we look is what we see. Manila: Punlad Research House, 1999.