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The importance of teamwork
Purpose of teamwork
Reflection about teamwork
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1. The seven different defining characteristics of a team are: having a shared goal, shared responsibilities, defined membership, authority for taking action to achieve the goal, interdependency of members, absence of independent sub-groups, and accountability to the larger group. The one I want to take time to focus on is the second defining characteristic of teams, shared responsibility. This characteristic is all about team members sharing in the success that the team has achieved and will achieved. When the group is successful everyone is capable and should take credit for that success. In the same way when the group fails to meet standards or the goal then the whole group is considered to have failed. No one individual can say they were successful if the group was not. Personal success is determined by the group success. This holds true even though our roles are different. People are given different roles in order to organize and manage an effective plan an all roles are consider valuable and necessary for success.
2. Patients are the center of the healthcare team and as a result there are models that are designed to
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One of the major differences between conflict resolution and management is that resolution seeks to end the conflict while management seeks to make sure that the conflict is beneficial to the group. Conflict management is important tool in provoking stimulating thought and discussion. Conflict can be used to a productive manner and can be continuously stimulated to help people further discuss and implement new ideas. One of the key factors of conflict management is that it does not imply movement or push towards resolution. The use of conflict management is effective for medical team to get the best patient care. Often if conflict is not managed it results in decrease patient care and disunity witin the healthcare team. Managing conflict helps drive unity and stimulate the discussion so patient are always receiving the best care
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Collaboration will lead to most effective decision making for patient care. Good communication skills and better resolution will lead to healthy work environment in order to develop better plan in patient care. Finkelman (2012) (Chp12)
Conflict, when managed effectively, can be constructive. Conflict theorists have labeled this type of conflict as “C-Type Conflict or cognitive conflict” (Amason, Hochwarter, Thompson & Harrison, 1995, p. 22). Conflict of this type is usually centered on issue or opinion related differences and has a positive effect on the team. It increases team member involvement by allowing each member to speak his or her opinion or idea and evaluate the opinions or ideas of others. People change and grow personally from dealing with this type of positive conflict and team cohesiveness is created. Ultimately, “C-Type Conflict” results in a solution to the problem or agreement amongst team members.
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
When considering your conflict management style with others, be it; personal or professional, we tend to use the style that seems appropriate to the conflict.
When dealt with properly, conflict resolution can give rise to a cohesive and productive team. What Is Conflict? Conflict, as defined by Merriam-Webster Online Dictionary, is "a competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interest, or persons), Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands."
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
The perspective I have chosen is the social-conflict theory. The social-conflict paradigm is a framework for building theory that envisions society as an arena of inequality generating conflict and social change. This type of analysis focuses on the inequalities within our society and the conflict that they cause between the advantaged and the disadvantaged.
Along with the preparation for conflict resolutions, understanding the situation in the team during the conflict is important. Clarifying positions along with listing the facts and all the necessary analyzation of the particular situation helps in resolving the conflict in a team. Applying this process can effectively address and resolve the conflict in a
Conflict is a basic aspect of teamwork (Levi, 2001), since the number of decisions that a team needs to make often evokes feelings of discomfort and stress. Conflict very often arises from a clash of different working style, ideas, interests, needs, and wants. Team conflicts can be due to high stress level. It has been experienced that in teamwork there can be conflicts and conflicts creates dissatisfaction among the employees. It is important that conflicts be addressed in such a way that it has adverse effect and it is very important to address the conflicts on the spot otherwise it would be difficult to handle the conflicts. (Jehn, 1995).When team member s disagree about the task themselves that how these tasks should be performed then task related conflicts occurs. It is also called task led-conflicts, it occurs when persons disagree over the understanding of tasks and their goals it is a disagreement between two team members in a group over the decisions. They have differences of opinions about a certain issue. (Stewart, Sims & Manz, 1999). Disagreement can be caused by differences in viewpoint and values, differences of opinion about tasks and differences in expectation about the impact of decisions (Levi, 2001).
Conflict cannot just simply be managed, but rather requires specific strategies and personal skills that can keep it moderate in organizations (Balay 2006). If the conflict does exist, however, then it is necessary to select a method of dealing with it as productively as possible from among the many options available (Brewer, et. al 2002, Owens & Valesky, 2007; Abbas, et. al.
In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.
There isn’t much that is needed to gain success as a team. As long as everyone is on the same page, and focuses towards wanting the same end result, it is very easy to gain success. Some of these features include: Shared Goals, Productivity, Understanding the different roles, Good communication, Personal growth and recognition, Team spirit and mutual respect and Staying open to ‘outsiders’. When all, if not most, of these features taken into account, it makes it very easy to gain a successful team as well as gain a successful outcome. Below I have listed each feature with what they mean.
Borisoff, D., & Victor, D.A. (1998). Conflict Management: A Communication Skills Approach (2nd Ed.). Boston, MA: Allyn and Bacon.