Unit 5 Assignment Comparison Of Quality Philosophies Paper

Unit 5 Assignment Comparison of Quality Philosophies

Merlin Nguehou Aghokeng

Kaplan University

IT-301 Unit 5

Prof. Laurent Boucard

May 20, 2014

I certify that this assignment is my own work, based on my personal study and/or research and that I have acknowledged all material and sources used in its preparation, whether they be books, articles, reports, lecture notes,

Merlin Nguehou 5/20/2014

Quality is the primary idea for majority of managers and leaders across the world, and the use of tools implemented by great guru like Deming, Juran and Crosby and widely used as well as those instituted by organization of standardization such ISO or PMI have made the face of quality the number one element of comparison among competitors.

He argued that it is the management’s job to set the requirements for quality and communicate to workers (Lower chain).

Deming stated that quality is when a company through a product or service meets and exceeds the customer expectation and continue to improve as this is an endless process.

Juran argued that quality is when specifications are met according to design. He called it “Fitness of Use”. He development focuses on the idea that organizational quality problem are largely the result of insufficient and ineffective planning for quality.

Deming viewed the role of workers as widely unaffected the quality chain. He support that organization exists in large part to develop and provide for workers. He believed poor quality was not the fault of workers; instead it was to be attributed to poor management of the system for quality improvement.

For Crosby workers can be motivated to improve the quality and not reduce defects and this approach emphasizes for a “zero defect” which implies that doing things right the first time is always cheaper than trying to fix defects after the creation. He believed the quality system was the responsibility of the quality department and not the workers, he strongly argued that quality as a manage process could be a source of profit for an