Communication in Business

Communication in Business

Businesses need to communicate with a range of different individuals

and organisations. Good communication allows a business to be run

efficiently.

Method of communication:

External communication: This is communication which takes place

outside of the business, such as communication to customers or other

businesses. Ways of external communication are: e-mail, television,

advertisements, magazines, leaflets.

Internal communication: This is communication which takes place within

the business such as communication between different departments of

the business or communication between members of staff. Ways of

internal communication are: oral, phones, message boards, e-mail.

Open Communication: This is when someone is communicating to a wide

range of people in and out the business. Such as oral communication,

message boards.

Restricted communication: This is obviously communication which is

restricted to a few people, such as: private meetings, colleague

discussions, e-mail.

Formal Communication: This is communication which is generally in

letter form and has been recorded, such as a formal warning to an

employee.

Informal Communication: Communication which is oral such as a

conversation over the telephone.

Methods of communication used in Sainsbury's:

These are methods of communication which is used internally in

Sainsbury's these methods can be used between departments and within a

single department.

Written communication:

This is messages written down and passed to a specific member of

staff.

• E-mails, messages sent through network to a specific person.

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installed on machines a contacts list so e-mails are sent to the

correct person and employees being trained in IT to have less human

errors.

Telephone: More phone lines should be equipped with an answer machine

or voicemail service as there is not a person around to always answer

the phone so a message can be let. For the business as a whole they

could install more telephone lines allowing people to get through

directly to the department they want and less lines being engaged.

Letters:

Letters can be typed so it is easy to read than someone's handwriting

and the business can have a mail service so letters can be sent faster

to different departments. Also letters can be word processed to give a

more professional look with a letter head or watermark and sent by a

courier to ensure quick and safe delivery.