Coffeeville Assignment

PHIPHAT PREEDASUWAN

Student ID: 1601273

Course: Diploma of Leadership and Management

Assignment: BSBMGT516 Task 1- Past 1.

Presentation structure, 20 minutes prepare scenario improvement strategies.

Objective:

- First step to set up a brand CoffeeVille for the first year of operation

- Create as the propose way of CoffeeVille to the Best New Coffee Bar in the area by local business participated.

- Observation on the business run with the first month.

- Focus the profits

- Summary report for business deliver

Keys word to success:

- Attraction of service to customers, and designs an efficient organization.

- Employee responsibility on job schedule, the coffee creation proposes of unique brand.

- Marketing strategies point up to a solid

base of local customers in the area, and presentation to the sales of high quality products, for example; strong coffee drinks.

Presentation:
The brand strategies outcome with management and planning.
- CoffeeVille will make the best effort to create a unique place with customers buy the products in a comfortable and relaxing environment area while enjoying the best brewed coffee in local area.
- There are the business to relieve their daily stresses by providing piece of mind through great ambience, convenient location, friendly customer service, and products of consistently high quality. Including; Coffee shop get profits to increase the employee satisfaction.

Conclusion:
First step for building up Coffee brand, It will be used banners and fliers, utilize customer referrals and cross-promotions with other businesses in the community. Moreover, the customer responds the programs to make sure that the customers will back and spend more the coffee products.

Assignment: BSBMGT516 Task 1- Past 2.
Summary report attaches and label for CoffeeVille business.

Title: CoffeeVille summary report
Author: Phiphat PREEDSUWAN
Aim:
- Research the history and business participated with location and brand strategy.
- Investigate a brand enterprise as part of local product in the areas.
- Learn about the management and CoffeeVille structure and analysis market share.
- Create team staff with quality system and process works.
- Planning the way and propose the beneficial profit.

Research Method:
- Observation of CoffeeVille brand strategy, Investigation set up, area with similar business, management and profits.
- Obstacle issue, Fine out the solution of unprofitable and solve its.

Business focus:
- Strategy plans of brand marketing of coffee that focus on creation of new customers.

Brand owner propose to the local customer and new customer will spend more with the products. Establishing a local customer on a paramount importance and also will provide favorable referrals

- Market business review the brand marketing. CoffeeVille focus on new marketing activities on the Uni students, teenagers and officers located nearby the coffee shop. Business research shows that the customer groups are mostly to buy gourmet coffee products.

Recommendation:

The manager of business has to show information for explaining to owner and stakeholder with about the way to develop and earn profits into the business. Observation of market share is the most important to be the best new coffee café in the area.

Assignment: BSBMGT516 Task 1- Past 3.

Folio of work, Develop a communications strategy for implementing.

Communication Objectives

- Propose all staff access and understand the standards of work expectation.

- Pointing of service user understand the potential service.

- Focusing of service excepts the user opportunities to communicate what they need with the organization

- Responsibility of customer feedback to maintaining standards and service support

Audiences

- Manager

- Team staff member

- Customers

Methods of communication

- Meeting

-

Email
- Posters
- Notice letter

Develop procedure for informing teams of the outcomes
- Plan:
Normal communication with team driver. Planning focus on the service view and Focus of long-term goal. With the staff team, developing, time, framework for meetings to all staff that will be happen on the work communication. Appropriate for staff teams with important element; educator, room, leaders group, and leadership planning to develop to larger group and teamwork.

- Agenda:
Preparing of agenda relate to all elements of discussion to staff prior on meeting. Asking for feedback, suggestion of item needs that addressed on list. Refer also to system

- Time:
Roster of staff, Briefing on what is relates to be something that not all staff are familiar with. Involving different staff members in minute taking will give staff a chance to be interested and responsible developing, purpose accurate minute taking. After the meeting, minutes directed to all staff according to the distribution method outlined with policy
- Outcome:
Timeline define the staff result’s outcome from team meeting. The outcomes have to achieve that develop lively on strategies to satisfy. The outcomes will be clear, when the service particularly achieved or the service short. Then, measurable outcomes can be contributed to the success of business services.

Develop a monitoring strategy for an area of team
Organisation goal - Set up brand opportunity with New Coffee shop with sale high quality products in the area by the local business.
- Checking of profits with first month of business opening.
- Keep up a 50%-60% margin
KPI - Create the Best New Coffee shop To located in area.
- Checking of profits with first month to 15%
- Keep up a 50%-60% margin
Responsibilities - Team member work on schedules to meet up team and report summery every month
- Manager solves the problems and keeps the team on track and goals. Team follows the steps to focus the various aspects of a project improvement with requirements.
Timelines 1/9/2016 – 1/9/2017
Technology and system Timeline charts, Flow charts, Process charts

Develop procedure for managers and special continuous improvement team:
Staff performance, employers in the determination of strategic direction by
- Allowing staff to contribute proposals for the future direction of the business.
- Staff have the capability and confidence to implement and deliver on strategy.
Staff should understand:
- roles and responsibility, the performance will be standard & interacts within the business
- The authorization recognize to job level position processing
Business owners and managers should:
- Review job processing of descriptions to see the business’s strategic direction to identify potential profits and opportunities outcome.
- Measure and monitor staff productivity, look forward to target market.
PHIPHAT PREEDASUWAN
Student ID: 1601273
Course: Diploma of Leadership and Management

Assignment: BSBMGT516 Task 2- Past 1.
The process of implementing continuous improvement
Action Duration Responsibilities Outcome
Hiring for new Baristas 1/9/2016 – 1/10/2016 Manager New crative trained and well Baristas that expected to bring the Coffeeville to new market service.
Creating a Mini Billboard stand outside 1/10/2016 Manager Create brand awareness and catch attention by tester or lover in area
Creation of Coffeeville Website and other pages in Social Media Sites 1/10/2016 Manager show brand awareness and get back customer feedbacks.
Acquisition of new decorations and furniture for the shop 1/12/2016 Manager Design and atmosphere of shop to attract and relent to customers.
Sales Promotion for special day special day Manager Lively increase profit and customers.

Ideas for further improvement:
- CoffeeVille will have a premier provider of gourmet coffee and food for the ethical and socially aware Melbourne coffee drinker. CoffeeVille will have expanded to a number of the best coffee shop locations in the Melbourne CBD
- The framework identifies of CoffeeVille business structure and examines what needs to strengthen within elements, process of continuous improvement are:
- Management awareness of the need for improving the way of working
- Management motivation to actually take part in the improvement process and projects in addition tor outine working
- Management competency to effectively in the improvement process & projects
- Management implementation of improvement project

Assignment: BSBMGT516 Task 2- Past 2.
Email form to team member

Dear Team,
We have been meeting that to participate on the project improvement for CoffeeVille outcome report. We are committed to delivering high quality to customers that is both effective and affordable. Our customer is a reflection of the quality of product and service. Then we provide a important impact on management. A primary objective is process on Flow Chart of the staff performance.

As additional, we identified to what we need for a better understanding of local business to benchmarks. And identify potential improvement opportunities of Coffeeville that based on business marketing and management. was also identified as a high-opportunity area and was selected as the local area of focus for improvement project.

This project will require a high level of commitment from all staff membership of the team. The project is expected to regular and team members with the project concluding; Define, Measure, Analyze, Improve, Control & service. The goal is that team findings will have been reviewed and recommendations will be ready for implementation.

Sincerely,
Again, welcome to everyone, and please do let me know at the very least what days and times will work for you. If you have any questions, please do not hesitate to contact me.

President & Chief Executive Officer
Team Lead
Project Champion

Flow Chart of the staff performance review process

Prepare for
Appraisal

Performance
Appraisal

Document

Endorse

Manage
Performance

Disciplinary
Action

Assignment: BSBMGT516 Task 2- Past 3.

Reflection

The yearly discussion report is a key step in the performance review process. a summary and review of the informal and formal reviews conducted throughout the year.

The key elements of the yearly discussion are to:

- reflective review on work performance a year period

- clarify key point and success responsibilities of the role and review the job responds

- planning meeting to do successes in the way of improvement

- agreement and solution in the role.

Follow-up discussion

The follow-up review provides an opportunity for managers and employees to re-visit targets, standards and development plans to:

- Set up progress is on the way direction

- identify changes on the achievement to targets

- discuss establish development plan

- modify standards and targets

The Future planning

Planning for five years, CoffeeVille will have established a premier provider of gourmet coffee and food for the ethical aware Melbourne coffee drinker. CoffeeVille will have expanded to a number of best local coffee shop and high quality selling products in Melbourne

CBD