Communication and Leadership in Health Care

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Introduction This paper employs multiple research techniques and sources to give a holistic analyst of the partnerships developed with people from different division of a healthcare organization. I identify problems from my personal experience as an Ophthalmic Technician and System Analyst for the Department of Ophthalmology at The Ohio State University Medical Center. The Literature Review, Analysis, and Solutions sections are based on research and without personal reflection. This paper addresses two questions. First, has Personal Health Records (PHR) made communication simpler and safer for the healthcare industry? Second, how to improve communication between Information Technology services and Healthcare providers? These two questions are important to understand an organization’s behavior as it adopts new technology. The Ohio State University Medical Center comprises of five hospitals: University Hospital, The James, Ross Heart Hospital, University Hospital East, and Harding Hospital and hundred of specialty clinics located around Columbus, Ohio. Its mission is to improve people’s lives through innovation in research, education and patient care. In order to improve patient care, the Ohio State University Medical Center adopted Personal Health Records two years ago. Personal Health Records has changed how the hospital communicates and interacts with patients. An Ophthalmic Technician works with Ophthalmologists who specialize in eye diseases. In this role I assist each physician by gathering health information and performing ophthalmic testing when required by the physician and accurately enter data into the patient’s electronic medical record. As a system analyst I create and edit features within the Personal He... ... middle of paper ... ...national Journal of Medical Informatics , 79, pp. 478-491. Nirel, N., Rosen, B., Sharon, A., Blondhiem, O., Sherf, M., Smuel, H., et al. (2010). The impact of an integrated hospital-community medical informaiton system on quality and service utilization in hospital departments. International Journal of Medical Informatics , 79, pp. 649-657. Wangler, B., Ahlfeldt, R.-M., & Perjons, E. (2003). Process oriented information systems architectues in healthcare. Health Informatics Journal , 9 (4), pp. 253-265. Win, K. T., Susile, W., & Mu, Y. (2006). Personal Health Record System and Their Security Protection. Journal of Medical Systems , 30 (4), pp. 309-315. Wu, H.-H., Chen, Y.-C., & Greenes, R. (2009). Healthcare technolgy management competency and its impacts on IT-healthcare partnerships development. International Journal of Medical Informatics , 78 (2), pp. 71-82.

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