2.1 Public Transportation Service.
2.1.1 Definition of public transportation.
According to American Public Transportation Association (APTA), public transportation has define as a vehicle services that has be designed to transport customers on local and regional routes. The objective of a public transport is to provide good service and affordable to the public. There are various modes of public transportation available in Malaysia. Below are the available modes of public transport in Malaysia.
Mode Type of vehicle
Land Bus, Taxi, Train
Sea Ferry, Cruise, RO-RO
Air Aeroplane
Table 2.1: Public transport mode in Malaysia
Public transport can be used to travel for short and long distances. Public transport that travel for a short distance is only
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2.2 Importance of service quality in public transportation.
Every service that are provided to the users must have a good quality. Quality is very important in order to measure user satisfaction towards the service given. In order to measure the quality level, there is a list of characteristics that can be used to measure the service either it is good as expected or not. According to the survey that has been done by CoMET and Nova Metros, top 8 service quality indicator of public transport is; a. Availability.
Oxford Dictionaries has define availability as a quality of being able to be used or obtained at any time. Availability of public transportation means, the transportation service is always available during operation hours and cover all the area which is under their coverage. Public transportation availability is important in urban areas because of the high demand. Other than that, availability of public transport also refer to the transportation routing where it should arrive at the exact location on the right time according to the schedule of journey.
b.
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In order to promote greater use of public transport and less dependence private vehicles, an efficient public transport system is needed. Higher capacity transit systems, use of bus lanes, bus gates, and ITS systems are among initiatives that could be implemented to improve the public transport system. The use of traffic restraint policies such as in France, Australia, Area Licensing in Singapore or London Road Pricing could further enhance a policy that promotes public transport; a policy that is moving towards a more sustainable transport system compared with total dependence on private
These include encouraging commuters to use public transport, decongesting public transport, decentralizing businesses from the Greater Toronto Area, investing in transport infrastructure, passing relevant transport legislation and dialog with stakeholders in transport industry. These solutions aim at discouraging the use of private vehicles and increasing the effectiveness of public transport to increase the capacity and speeds needed to reduce congestion in Toronto. However, it is important to involve all relevant stakeholders when developing solutions to the transport congestion since as earlier discussed, these people may offer very effective solutions to this problem since they are the major road users. The general public will also be keen to follow changes made to improve the transport sector if it is involved in the change process. This will ensure that Toronto has one of the best transport systems not only in North America but across the
“The poor public transportation prevents many public-university students from taking full advantage of their education. They have long waits before boarding their buses and miss many of their morning classes and, occasionally, exams.”
Second is stations, it refer as the entry point to the BRT system, are the single most important customer interface, affecting reliability, security, safety, comfort, and accessibility, as well as dwell times, and system image. BRT station options vary from simple stops with basic shelters to complex stations and intermodal terminals with many amenities that integrate more than 1 mode of transport such as road and rail.
Public transportation is an essential part of a city. A good public transit can encourage a city’s economic activities and can provide its citizen a convenient life. Does our Phoenix public transit work well? Does it provide sufficient service to the citizen? From my experience, the answer is no. This November I tried to attend the popular State Fair in Phoenix. However, I found that there were not any buses or metros could take me to the fair directly. It means I need 2 hours or more spend on the public transits. As the sixth most populous city nationwide (“Phoenix Quick Fact” 1), compared with Los Angeles and other big cities in America, Phoenix’s public transportation is indeed subpar. Due to Los Angeles has 154 bus lines and 30 metros (“Schedule”), New York has 316 bus lines and 28 subways(“Maps & Timetables”), while Phoenix only has 98 bus lines, and the number of metro line is only one! (“Route Schedules & Maps”) The problem is
For formulating a more efficient transport pattern, there are some specific strategies. Firstly, government can encourage people to pay more attention to public transit. The actual data about transit use from most cities indicates that transit use is growing in many cities, in addition, some developed cities have been reducing their car use and pay more attention to the public transport (Newman, 1999). Encouraging urban citizens use more public transit is effective in reducing the quantity of private cars. It is generally known that private cars have brought great pressure on urban traffic. Secondly, government can restrict cars based on the “odd-and-even l...
On the contrary, using private car is the same convenience of travelling as public transport. When people are in a hurry, they can suddenly go ev...
Should students take advantage of the public transportation more seriously than owning a car? The public transportation can solves to numerous problems; the bus transportation can be a universal antidote for bigger issues such as global warming. By taking the bus can save students’ time and money, rather than students who have a car have deal with traffic and expensive parking fee. Students who own a car might experience sitting in such a long traffic, where during the traffic cars may produce noxious gases relieving particle of air that can contribute the affect to human health. The public transportation is the best solution for an enormous population of students, so students’ needs to get on the transit a try. The transition system in the
The dimensions of service quality refer to the attributes which contribute to consumer expectations and perceptions of service quality, thus serving as the determinants of consumers’ quality assessment (Rowley, 1998). The most well-known, commonly used service quality scale is the SERVQUAL, a general instrument for measuring service quality developed by Parasuraman et al., (1988). It includes five dimensions of service quality: (1) tangibles: appearance of physical facilities, equipment, personnel and communication materials; (2) reliability: ability to perform the promised services dependably and accurately; (3) responsiveness: willingness to help customers and provide prompt service; (4) assurance: knowledge and courtesy of employees and their ability to convey trust and confidence; and (5) empathy: caring, individualized attention that a firm provides its
Transportation is movement of people and goods from one location to another. Throughout history, the economic wealth and military power of a people or a nation have been closely tied to efficient methods of transportation. Transportation provides access to natural resources and promotes trade, allowing a nation to accumulate wealth and power. Transportation also allows the movement of soldiers, equipment, and supplies so that a nation can wage war.
In this article we are going to look at public transport via the private vehicle. There are advantages and disadvantages to both, yet routine and personal circumstances will often define which is the most appropriate to your lifestyle.
Most people take the urban public transportation system for granted. It is used in every aspect of our daily lives: work, education, medical necessities, recreation, etc. It is also important for the transportation of goods and services, which aids the growth and maintenance of our economy. Urban public transportation is the critical component of our quality of life and economic stability. The MBTA, the Massachusetts Bay Transportation Authority, is Boston and Eastern Massachusetts’s major transportation service.
We all use vehicles for transportation. People usually go to their desired destination either by driving their own cars or traveling in public transportation. Actually, it might be tough to choose that which one is the best selection for people to travel. Many people choose one of them according to their comfort while traveling and both of them have advantages and disadvantages in different conditions. Public transportation and driving own car both shares differences and similarities in many aspects, such as facility, cost, and comfort as well as traffic jam and accident occurrence.
...er commutes. In analyzing all the traffic congestion policies, I believe this policy alternative will have the greatest impact in reducing traffic congestion. It properly prices the roads in which supply will equal the demand. In addition, it generates revenue for the local government which can mitigate the costs in maintaining the roads and infrastructure.
Traffic congestion, is one of the major problems faced in the capitals and major cities in most countries. As with the increase in the growth rate, comes the growing demand for the use of transportation. This works with the response to the needs of the community.
The most important reason why ownership of private vehicles should not be banned is that vehicles are an essential part of modern city living. Without vehicles, a lot of inconveniences will occur. For example, people would be forced to walk quite a distance to school, in the case of students, or to other places. They need to go through the hassle of waiting for and using public transport. This can be quite the problem in rural areas where public transport is unreliable at best and can even be non-existent. According to (Jong Gatoona 2010), One reason people avoid public transport is that it wastes valuable time. When it comes to going somewhere, public transit will in most cases take more time to reach the desired destination when compared to driving there. For example, 30-40 minutes of driving will instead take 45-65 minutes when public transit is used. This estimate of course does not factor the time taken waiting for vehicles to arrive i...