Executive Summary
Castle’s Family Restaurant is a successful family owned chain of restaurants competing in a dynamic yet economically challenging environment. In order to achieve strategic business objectives and meet the corporate mission for the expanding chain of restaurants, this business plan will address challenges being faced in the payroll function and recommendations for each of these challenges in order for the organization to meet its current and future goals.
Jay Morgan who is the operations manager is taking care of payroll responsibilities in addition to many other activities outside of his role. Payroll is a critical function to the organization and manual payroll activities are high risk activities. Implementing a Human Resource Information System for payroll processing will mitigate the risks and will be greatly beneficial to the current and future objectives for this growing organization.
Currently Castle’s Family Restaurant utilizes BenefitMall as s solution to other business
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functions and using BenefitMall for payroll automation will seamlessly integrate with the current environment. The solution will greatly reduce human error and is a cost effective solution. This automation will also help Mr. Morgan relinquish his payroll responsibilities and help drive corporate objectives and goals. The implementation will not only reduce risk, improve current payroll process but will also help establish employee business relationship which is essential to human capital management. The return on investment for automating payroll will afford the company revenue being lost to manual payroll discrepancies. BenefitMall’s automated payroll system will improve data management and reporting in addition to improve processes.
It also helps meet expectations and outcomes for all stakeholders of Castle’s Family Restaurant.
Introduction
Castle’s Family Restaurant is a successful and expanding organization. The restaurant is experiencing growing pain with the HR department not being able to implement processes while reducing time and expenses.
Jay Morgan, who is the operations manager for the company also takes care of HR management for all eight locations. He feels that implementing an HRIS will help him afford the time and effort to manage this processes from his office at one location. This will reduce cost and will help him manage time.
With an automated payroll HRIS system, Castle’s Family Restaurant will become effective and efficient in implementing these processes and provide their employees the necessary services which are easily accessible, secure and
scalable. Company Review Castle’s family restaurant business have been in the Northern California restaurant vertical for the past ten years. With restaurants in eight locations across California, they are serving an expanding customer base with high standards of quality and service expected of them by their large customer base. According to the National Restaurant Association, “restaurant-industry sales are expected to hit a record high of $683.4 billion in 2014, up 3.6 percent from 2013”. The Castle’s Family Restaurant’s strategic objectives align with the potential expansion opportunities. Concentrating their efforts on the operations by meeting these objectives, the chain of restaurants can achieve company’s growth objectives and grow rapidly in the next few years. With 300-340 employees, approximately forty percent are full time employees while the remaining sixty percent are part time employees. The plans to expand the restaurant business will increase employee hiring which will increase the need even further to implement an automated payroll system. Mr. Morgan, who currently takes care of the HR process apart from being an Operations Manager does all the HR related activities manually. He travels from one location to another administering the necessary HR processes. His HR duties include scheduling, hiring new employees and answering HR related queries. Currently payroll processing takes place using Microsoft Excel and payroll checks are printed using a software. The printed payroll checks are then distributed across the right located. This process is not only tedious but also time consuming and prevents Mr. Morgan from doing any justice to his managerial duties because they are critical to restaurant operations.
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