Case Study Of Emporium Mall And Nishat Hotel

CEO CLUB: Iqra please share with me the idea behind Emporium Mall and Nishat Hotel also the challenges that you are facing.

Nishat Hotel was the first thing that I started off in Pakistan. I developed an interest in hospitality when I came back from the London after graduating in International Relations from London School of Economics. I soon realized that Hospitality industry that me more than IR so we started a small boutique hotel with sixty-five rooms. The idea was to give such an interior aesthetic, food and quality service that when one walks in he feels like he can be anywhere in the world. Stepping into Nishat Hotel would make you feel that you could be at any of the modern day hotels in the developed world. The response we got is tremendous. It runs at a hundred percent occupancy. Soon after this, we started with the Emporium mall. The idea came from Uncle Mansha. The land was bought at an auction and the whole mall was planned afterwards. Any project of such size and scale needs to make business sense as well. The idea was to boost the retail

Try to find the best people, give them the best environment and make them feel that they are the best. You have to find the right person for a job.

What is your secret to developing a winning team and how do you manage their performance?

Maintain an environment that is conducive to attain what you aim for. And there should be a lot of team building activities. We just had a cricket match and now we are going to have a soccer match. At the fun factory, we have days allotted for the employees to take their kids there. For all of this, we have a fixed budget so these are not once in a lifetime kind of practices instead we aim to maintain these.

How do you manage stress?

I exercise and offer Namaz. My mother always taught me that religion helps to calm your nerves. So I start off my day with exercise and through the day Namaz helps me manage stress.

How do you manage