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An essay on corporate social responsibility (CSR
Nature and concept of corporate social responsibility
Nature and concept of corporate social responsibility
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1) CVS’s decision on terminating the sale of tobacco has successfully demonstrated the concept of creating share values because it does not only seize the market of people who wants to be healthy, but also provide shared values to the society. 2) There are variety of stakeholders that has been influenced by CVS’s termination on sales of tobacco, including suppliers, customers, communities, financers, and its employees, and the decision has demonstrated that “finding a purpose that speaks to the heart of key stakeholders will be more sustained.” 3) CVS’s “voluntary” decision would reinforce Robert Reich’s opinion on corporate social responsibility as a strategic decision to correspond with the growing trend of health awareness. 4) Milton …show more content…
As the second largest drugstore in the United States, CVS’s action not only speaks to the heart of the key stakeholders by fitting into the mission statement, but also set a new standard for the retail industry regarding selling tobacco. CVS has demonstrated the point that Freeman made about creating a joint interest for stakeholders: the majority are better of because it does not only illustrate the positive characters of the company, but also established a sense of purpose for stakeholders to continually being part of the process. It had provided the stakeholders that CVS is not just a healthy drugstore, but also a place that helps people to become heathier and better. Therefore, there will be a more sustained success in the …show more content…
The announcement had been distributed throughout various media channels as free advertisement to establish CVS as a healthy and caring brand. The decision had demonstrated that it is a “healthy” brand which is consistent with their mission statement, so it would gain more credibility and trust with the public. This new brand positioning would also attract more funds from investors and more purchasing power from customers who identify with such
Did you know that the CVS in “CVS Pharmacy” stands for “Convenience, Value, and Service?” CVS is a known pharmacy innovation company with a simple and also very clear purpose: helping everyone on their road to better health. Tracing back there history through there retail, pharmacy benefit management and retail clinic roots, today CVS health is a pharmacy innovation company that is reinventing pharmacy. Their company has drastically grown and improved over the years, but their commitment to their customers, clients and communities has never wavered. CVS pharmacy headquarters is currently located in Woonsocket, Rhode Island. (“CVS history”, para. 1)
Mr. Walgreen knew if he was going to be successful in the pharmacy business, he had to learn as much as he could from other pharmacists. Mr. Walgreen worked a series of jobs with the top leading pharmacists named Samuel Rosenfeld, Max Grieben, William G. Valentine, and Isaac W. Blood. However, Mr. Walgreen found that these pharmacists were teaching him old fashioned complacent methods of running a drugstore. He asked himself, “where was the selection of goods that customers really wanted and what about the customer service?” Mr. Walgreen c...
Lantos, GP, 2001, ‘The boundaries of strategic corporate social responsibility’, The Journal of Consumer Marketing, vol. 18, no. 7, pp. 595-639.
We strive to be the number one provider in the United States by investing not only in our company and technological advancements, but also in the communities in which we serve. Whether our customers are new to this world or our veterans, we know that our company can provide them with the newest and most effective products and services, while promoting the healthy communities in which they live. Through our valued employees, CVS is able to provide quality services and quality products. Retail Pharmacy Growth Strategy: CVS has managed to grow considerably in the past few years with the help of acquisition of beneficial companies and integrated the operations of these companies by creating synergy to drive higher margin and greater economies of scope. CVS is building more and more pharmacy stores in convenient locations.
The tobacco industry seems like a beneficial addition to our economy. It has basically been a socially acceptable business in the past because it brings jobs to our people and tax money to the government to redistribute; but consider the cost of tobacco related treatment, mortality and disability- it exceeds the benefit to the producer by two hundred billion dollars US. (4) Tobacco is a very profitable industry determined to grow despite government loss or public health. Its history has demonstrated how money can blind morals like an addiction that is never satisfied. Past lawsuits were mostly unsuccessful because the juries blamed the smoker even though the definition of criminal negligence fits the industry’s acts perfectly. Some may argue for the industry in the name of free enterprise but since they have had such a clear understanding of the dangers of their product it changes the understanding of their business tactics and motives. The success of the industry has merely been a reflection of its immoral practices. These practices have been observed through its use of the media in regards to children, the tests that used underage smokers, the use of revenue to avoid the law, the use of nicotine manipulation and the suppression of research.
Constant innovationthis company's growth is driven by their constant innovation. Constant innovation is the key to their enterprises future. When they signed the tobacco settlement agreement in 1988 it fundamentally changed the way cigarettes are advertised, promoted, and sold in the US. This impacts every aspect of Philip Morris USA's marketing practices. While they are complying with this agreement they are also being responsible by marketing to adult smokers. They also have policies and practices in place to address all issues with their primary stakeholders along with their secondary stakeholders such as the general public, public health communities, parents, community leaders, decision makers, and the government (Altria, 2008).
...ctor which influenced British American Tobacco in a negative way is 17 and 18 of the world health organisation convection on tobacco control as it pushes farmers away from tobacco farming and this means less tobacco is produce so they can’t supply enough tobacco to meet the demand so miss out on potential sales therefore decreasing profitability.
Thank you for smoking, it’s what big companies like Marlboro and Camel want to let us know, and keep smoking. Tobacco has been around for thousand of years, but today’s cigarettes contain many harmful and poisonous toxins. Yet, its simple: Tobacco smoking kills, reduces economic productivity, and strengthens poverty. But lets be frank, everyone’s aware of these issues already, everyone’s out to get cigarette companies; however, there’s a bigger problem. What happens when cigarette companies target today’s children?
An organization’s Corporate Social Responsibility (CSR) drives them to look out for the different interests of society. Most business corporations undertake responsibility for the impact of their organizational pursuits and various activities on their customers, employees, shareholders, communities and the environment. With the high volume of general competition between different companies and organizations in varied fields, CSR has become a morally imperative commitment, more than one enforced by the law. Most organizations in the modern world willingly try to improve the general well-being of not only their employees, but also their families and the society as a whole.
The tobacco industry consists of many competitors trying to satisfy a specific customer need. Companies such as Philip Morris, RJ Reynolds, Brown and Williamson, and Lorillard hold almost the entire market share in the tobacco industry. While each company has different advertising and marketing techniques, they all target the same customer group. Tobacco companies try their best to generate interest in their particular brand or brands. Companies market a number of attributes that usually include, but are not limited to: taste, flavor, strength, size and image in order to distinguish themselves from competitors (Business Week 179, November 29, 1999). However, all tobacco companies are satisfying the same needs. Many long-time smokers are addicted to the nicotine in cigarettes. They smoke because the nicotine is needed to help them feel normal (Focus group). Many addicts go through withdraw without nicotine. All tobacco companies have nicotine in their cigarettes, which fulfills the need of long-time smokers. Other smokers depend on cigarettes in social settings. Many smoke to look sophisticated and mature. Tobacco companies make many kinds of cigarettes that target different groups. Social smokers may perceive certain brands as more sophisticated, and therefore they shy away from other lesser-known brands. For example, a person who smoked generic cigarettes at the bar may be perceived as uncultured. On the other hand, the smoker with the Marlboro Lights may be more socially accepted because they have a brand name product (Focus group). Many types of cigarettes cater to the many markets of smokers who want to portray a certain image in social settings. Tobacco companies do not create the need to smoke, but try to generate interest in their particular brand (Hays, New York Times, November 24, 1999). Overall, the tobacco companies satisfy consumer demand for the millions of adult Americans who choose to use tobacco by providing differentiated products to different target markets of smokers.
They implemented other changes to include extra care card numbers, electronic extra care signups, and other transaction changes. This organizational change required every employee to attend a training seminar to complete. This change also removed cigarette sales and affected overall perception of CVS. From an employee point of view, they were trying to help us get healthy by enforcing a no smoke-break policy and if you do smoke it has to be off property nowhere in sight. From the company view: they were making their brand look more credible, have healthier choices, and create more
They meet everyday needs for nutrition, hygiene, and personal care with brands that help people feel good, look good and get more out of life. They say “Our deep roots in local cultures and markets around the world give us our strong relationship with consumers and are the foundation for our future growth. We bring our wealth of knowledge and international expertise to the service of local consumers - a truly multi-national multinational. Our long-term success requires a total commitment to exceptional standards of performance and productivity, to working together effectively, and to a willingness to embrace new ideas and learn continuously. To succeed also requires, we believe, the highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment in which we have an impact.
Cardador, M.T., Hazon,A. PHD, Stanton. G. PHD., (September 1995).Tobacco Industry Smokers’ Rights Publications: A Content Analysis. American Journal of Public Health
charged with covering up the addictive properties of nicotine and finding ways to exploit it to increase profits. For example, in Wigand’s interview for 60 Minutes, he says that tobacco companies view cigarettes only as a delivery device for nicotine. He also says they take advantage of the addictive properties by manipulating and adj...
By communicating a new value proposition, brand management aims to change the brand’s former brand percep-tion and link the new brand image to the new position. Of course, also within re-positioning, new attributes have to demonstrate points of difference and superi-ority. By emphasizing the brand’s uniqueness, management enables the cus-tomer to perceive higher brand value in their mind (cf. Friis 2009, p. 19). If the brand elements are not relevant for the target audience or the brand proposition was not chosen correctly, brand identity will not be perceived as credible and communication will fail. Therefore, companies have to analyse their target groups accurately before choosing new attributes, which they want to communicate. Management has to find out what are the target audience’s needs, wants and desires and what do they believe in. The organizations values should in best case overlap with the values of the audience. New brand attributes have to follow specific communication objectives, which are focussed on changing the custom-ers’ perception (cf. Feddersen 2013, p.