Capella Library: Poor Customer Service

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Recommended: Advantages and disadvantages of customers satisfaction

1.
The portion that I utilized Capella Library to research my strategy was when I researched poor customer service. I used keywords poor customer service in my explanation of the role a complaint letter plays. I knew that whichever source that I researched in the Capella Library would be credible since the use of non-credible sources are not utilized frequently in Capella’s library.

2.
I was extremely nervous regarding using the internet to find my following research strategy source. I applied Google to find Customer Service Training in the search box. I made sure I stayed on the first page of my search results. I knew that it would aid in finding credible sources. I decided on the Forbes website for the reason that it is familiarly known …show more content…

A difference is that with the internet I run a chance of finding sites or documents that coexist not credible. Searching tips that I take advantage of were just putting in words that were straight to the point of my search.

4. If a customer has been exposed to an employee that remained rude to them during a shopping experience or service call. Therefore, generally customers would write a complaint letter. “Ron Ruggless quoted in the Nation's Restaurant News that "You have to look at a complaint letter as an incredible opportunity with the viewpoint of an objective observer and as a chance to make someone an incredibly loyal customer," Ruggless, R. (2002). That is how my information that I researched is related to the problem statement.

5. Supervisors should be sure that customer service agents are not exposing customers to unpleasant customer service. By teaching employees the right way to offer customer service, So there would not be a need for a complaint letter. “Selling is a science, summed up with 5 cute letters: (A)pproach, (P)probe, (P)resent, (L)isten, (E)nd.” Gallo, C. (2015, January 9). The solution to poor customer service issues is how my internet research is related to the problem

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