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Total quality management in the service sector
Total quality management in the service sector
Total quality management in the service sector
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Can the Healthcare Industry mimic The Cheesecake Factory’s business model? It would be an awesome day in history if the healthcare industry could mimic restaurant chains business practice of combining quality control, cost control, and innovation. Even though it’s a great gesture from a patient’s perspective, there is no way that healthcare could even come close to such models of restaurant business practices. Why is that? Well, a restaurant is more predictable than any health care sector. First, restaurants are able to plan and coordinate their business practice to meet the needs of their customers. Secondly, they can control inventory and certify quality meals at an affordable price. Additionally, they can predict how many customers will …show more content…
As individuals, we tend to hope for the better but that is just hope. Reality could bring unpredictable situations at any given time. When I wake up in the morning, I have no idea of what could surface in my healthcare. I can be doing great today and be on the verge of a healthcare crisis the next. Moreover, the healthcare industry does not always provide quality care and cost are unknown (Porter 2009, 110). If you have insurance, you are somewhat ready for unpredictable happenings but if you are uninsured, then your actual cost for services increases. The healthcare arena is always a topic of discussion for improving. Quality of care needs to be priority as we shift from a volume to value based care (Porter 2009, 112). Accountable Care Organizations (ACO’s) is a great example of a healthcare model that is creating value. ACO’s work by providing specialized care to Medicare patients by providing superior care that lowers overall cost (Devers 2009). Maybe other health care sectors could follow ACO models in the …show more content…
One is quality control. Patients should receive quality of care at all times. For example, there has been many times in healthcare where a patient visits the doctor multiple times for the same condition. Why not provide the patient quality services from the start and send them to an Accountable Care Organization (ACO) for example for optimal follow up care until the issue is resolved. ACO’s once again, are great examples of quality control measures because they use quality reporting and adhere to meaningful use objectives (Devers 2009). The problem is that not all healthcare facilities make full use of quality control measures. Another transferrable business practice that could improve health care is by providing a high scale quality. By this, I simply mean improving the overall patient experience, making them a
The health care organization with which I am familiar and involved is Kaiser Permanente where I work as an Emergency Room Registered Nurse and later promoted to management. Kaiser Permanente was founded in 1945, is the nation’s largest not-for-profit health plan, serving 9.1 million members, with headquarters in Oakland, California. At Kaiser Permanente, physicians are responsible for medical decisions, continuously developing and refining medical practices to ensure that care is delivered in the most effective manner possible. Kaiser Permanente combines a nonprofit insurance plan with its own hospitals and clinics, is the kind of holistic health system that President Obama’s health care law encourages. It still operates in a half-dozen states from Maryland to Hawaii and is looking to expand...
Integrated services help arrange services that are easy for users to scroll through. It provides financial and medicine management to work together on a goal and make the most of resources provided in the hospital (World Health Organization, 2008). For instance in the case study the hospital had a health food store, a physiotherapy clinic, an alternative medicine clinic, a pharmacy, and a home health care store under one management, making it a lot more easier for patients to access. Overall integrated services in health care can escalate the quality of care, enhance access to services and lower overall health care expenditures. Due to the fact that is more economically efficient to share human resources than have health care systems be dedicated to one particular disease, and it makes more sense to deal with all of the problems the patient is facing rather than focussing separately on just one health problem (World Health Organization,
...e adopting some form of contract that encourages population management and cost minimization (Muhlestein, 2013). ACO continues to only represent a small minority of care delivered in the United States. ACOs are still a work in process and their eventual success or failure is still to be determined, but the Accountable Care Organization’s influence on the American health care system continues. Many ACOs will complete a risk-based ACO contract, and their early results will influence how payers, providers and policymakers experiment with future iterations of Accountable Care. If the results are good, then the ACO model may become the dominant form of health care in the United States over the next decade (Muhlestein, 2013). If the results are negative, Accountable Care Organizations may never gain a permanent place in the United States healthcare delivery system.
...lthcare system is slowly shifting from volume to value based care for quality purposes. By allowing physicians to receive payments on value over volume, patients receive quality of care and overall healthcare costs are lowered. The patients’ healthcare experience will be measured in terms of quality instead of how many appointments a physician has. Also, Medicare and Medicaid reimbursements are prompting hospitals, physicians and other healthcare organizations to make the value shifts. In response to the evolving healthcare cost, ways to reduce health care cost will be examined. When we lead towards a patient centered system organized around what patients need, everyone has better outcomes. The patient is involved in their healthcare choices and more driven in the health care arena. A value based approach can help significantly in achieving patient-centered care.
The healthcare industry, as a whole, has made great strides towards improving access to he...
The next element would be process. Process goal is to determine how the health care is administered, delivered, and managed. They way an organization care for their patients is very important. I would make sure that every patient is comfortable and that each patient gets adequate time within their appointment time. I would not have my staff to rush through anything just to see another patient and meet their next appointment time. At the same time, if they have another patient waiting, they need to go to that patient and to tell them it might be a few minutes later before you reach them. My staff will not just have a patient waiting and they do not know what is going on. The third element to improve the quality of health care is manage the outcome of the patient’s care. If the staff is doing their best and building a relationship with the patients, the patients will trust the staff judgement and will work with the physicians in order to improve their health. Everyone has to work together as a team to improve the quality of the patient as well as the
In support of my opinion, the challenge of providing quality healthcare services and containing cost remains constant. For example, quality may be compromised for incentives or pay-out bonuses; MCO’s face reputation challenges because they must remain loyal to their members, by the same token MCOs need to manage cost which is often a challenge’s. Another challenge could evolve from creating an effective team of physicians, nurses and other medical professionals that work cohesively. While MCO’s have proven effective in many ways, whether MCO’s further promote quality and contains cost remains
Once health care is put into place that is really effective you need to sit back and monitor it. By closing the feedback loop between quality and equity reporting and corrective federal, state, and local policies will be critical given the enormous complexity of reforms” (Fiscella, 2011). “Therefore, if anyone is in Christ, he is a new creation. The old has passed away; behold, the new has come” (2 Corinthians 5: 17).
As I began watching Reinventing Healthcare-A Fred Friendly Seminar (2008), I thought to myself, “man, things have changed since 2008.” And as the discussion progressed, I started to become irritated by how little had changed. The issues discussed were far-reaching, and the necessity for urgent change was a repeated theme. And yet, eight years later, health care has made changes, but many of its crucial problems still exist.
The United States health care system is one of the most expensive systems in the world yet it is known as being unorganized and chaotic in comparison to other countries (Barton, 2010). This factor is attributed to numerous characteristics that define what the U.S. system is comprised of. Two of the major indications are imperfect market conditions and the demand for new technology (Barton, 2010). The health care system has been described as a free market in
Healthcare in the United States is undergoing significant transition in part due to climbing healthcare cost and restructure of the healthcare system resulting from the enactment of the Affordable Care Act of 2010 (ACA). The objectives outlined in the ACA have led many organizations to a change in their delivery model. Clinical integration and integrated physician model as well as the development of Accountable Care Organizations and changes in hospital business models are but some of the areas of healthcare experiencing transformation.
The balance between quality patient care and medical necessity is a top priority and the main concern of many of the healthcare organizations today. Due to the rising cost of healthcare, there has been a change in the focus of reimbursement strategies that are affecting the delivery of patient care. This shift from a fee-for-service towards a value-based system creates a challenge that has shifted many providers’ focus more directly on their revenue. As a result, organizations are forced to take a hard look at the cost of services they are providing patients and then determining if the services and level of care are appropriate for the prescribed patient care.
Many individuals have the opportunity to choice a healthcare organization for their healthcare needs. One in particular is United Healthcare group which provides individuals with the most ideal care. As well as to work to give individuals access to the quality care they require at a reasonable price (UnitedHealth Group, 2015). They give data, direction and apparatuses to individuals to settle on more educated choices about their wellbeing, health insurance and prosperity (UnitedHealth Group, 2015). These choices have deep rooted, once in a while life-characterizing, outcomes. United Healthcare grasp this position of trust and the basic social obligation they need to serve individuals ' medical needs in the United
There are new challenges every year in the health care field. Research on the future of the U.S. Healthcare System is of paramount importance to the entire health care industry as well as the citizens of the U.S. To begin with, the research will discuss how challenges for future healthcare services can be enhanced by reducing the costs of medication. By creating a better quality of health care, Information technology advancements, including future funding, lower rising costs, the Medicare and Medicaid programs. The research will also discuss the challenges of market share for different ages of people populating and maintaining a skilled workplace. It will further discuss the tentative solutions to these challenges.
Other things that will change for businesses in the healthcare industry will be cost, cost of items produced, cost of items sold and the profits that are made. There will be a shift to the right in the supply and demand curve, which will temporarily increase price points within the market until the company establishes ground in the industry and stabilizes before prices begin to