Benefits Of The Tiered Service System

As a CSR, it has been my mission to provide customers with the individual attention that they deserve. In regards to the tiered service plan that has been proposed, this would be beneficial for the company now and over the upcoming years. We should still give all of the customers the same friendly attention that they deserve, yet the more valuable the customer is, the more individual attention they should receive. Whether we like to admit it or not we are dependent on the customers and the customers that provide increased sales for this company, should receive special attention. The tiered system approach is nothing that will be obvious to the one time customer, as they should receive the same treatment that all other one time customers receive.

It also makes sense that these clients are the customers that OTTP needs to treat like royalty. OTTP’s existing plan has been effective in sustaining the business, but it is time to graduate to a new level of service. The theory of “a customer who makes a small purchase today might make a large purchase tomorrow”, and at this time when they start making large purchases, they will reap the rewards of a tiered service system. There is nothing wrong with the old system, it is just time to graduate to a new way of thinking and doing business. I am 100% behind this new system! I like the idea of a rewards system based on purchase amount, as this will let the customer know we are aware and are appreciative of how much they spend with the company. The tiered system would offer more incentives to the customers, yet the implementation of this system will not negatively impact the company financially. An example of the successful use of a tiered system would be the airlines and they have seen much success at offering different stages of affordability to their

This customer has been spending this amount for years and perhaps something as subtle as a reminder to how close they are to receiving the rewards would be enough to encourage them to spend the difference. With this tiered service, the level of commitment to a customer who spends below the amount that is allotted for rewards and incentives, should not have any bearing on the customer service that OTTP would give. The tiered system if set up properly can be an effective tool for the business and customers alike. All customers will receive a high level of customer service, yet the ones who spend over the 100K will receive extra special service. There is nothing wrong with this