Beating Murphys Law
This article deals with the topic of how organizations should go about implementing new technology systems. The article is built around Murphy's Law that, "Whatever can go wrong, will." When organizations implement new system a lot of know problems cannot be avoided and unforeseen problems arise with even grater frequency. Chew outlines seven points to help launch a new system with greater success since they are essential for long-term survival.
Key Notes:
· It is estimated 50 to 70 percent of US firms experience failure in implementing
advanced manufacturing technology.
· New technologies often cause drops in productivity following introduction of new
equipment that can exceed the price of the technology. This still occurs with
incremental purchases of new inexpensive equipment.
· Performance tends to drop shortly prior to installation, as firms make ready for new
systems. Performance drops can last over a year after the introduction of new
equipment.
· The greatest cost stem from mismatches between the new technology 's capabilities and
needs, and existing process and organization.
· Lack of the different required knowledge about new technologies causes the failures
and problems that arise. Solutions to problems usually lead to additional problems
due to a lack of knowledge.
· Rule #1 is Think of Implementation as R&D. Acquisition should instead be considered
an ongoing process of data gathering and learning that evolves over time. The
introduction of technology should be considered less an investment issue or technical
issue and more a question of research design. Technical and organizational concerns
should be addressed. The user and technology managers should work together in
research of new technologies.
· Rule #2 is Ask "What made it hard?" Not "How well did it work?" Firms should look to
outside experience to not only help them decide what new technologies to invest in but
also how to avoid the problems that arose from the technology. Inquiry should be an
active even aggressive targeted search for information.
· Rule #3 Learn in Many Ways at Once. Firms can learn through four methods: vicarious,
learning from others experience, simulation, using models and experiments,
prototyping, building and operating on a smaller scale, and on-line, examining the
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A Review and Assessment of Its Critiques, Journal of Management, SAGE. Viewed on5th April 2011, at http://jom.sagepub.com/content/36/1/349.full.pdf+html
Technology will continue to improve therefore each organization has the opportunity to advance and take advantage of the new techniques and methods that are being used by successful organization that has proven themselves by continuing to provide excellent services for the community and each employee. Now when you see an organization that didn 't make it you ask yourself the question were they ready did they do all that could have been done to save the business, did they hire the correct people, was training offered to all employees, The factors that were stated will make and break an organization if these steps aren 't followed it could lead to failure in the organization.
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