Banquet Case Study

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4.3 Learning Outcomes
Understanding Banquet Operation
1) I had learning sessions with the banquet captain that explained to me on how the banquet operates. The reservations of any function by client is handled by the Sales & Marketing Department. The department receive potential’s client’s calls or meet them, consult them on the service packages and price. Event orders will be issued to all associate departments after reservations are confirmed. Distribution of the document is ordinarily done in three days to one week prior to event date. ‘Super Duper Event’ is the term used for last-minute reservation to hold a function. It must be made at least one hour before the desired time.

2) As a banquet staff, I need to have knowledge on what kind …show more content…

Set up or layout of a room should be functional in order to serve its purpose. Eight room layout styles available depend on type of functions had I learn which are classroom, U-shape, boardroom, workshop, theatre style, fish bone, IUI-shape and cluster.

4) It is also important to know common apparatus and equipments used for banquet operation. There are different types of tables, chairs, service ware, decorations, as well as linen needed to operate. Besides, to provide satisfying service at events, a banquet personnel should be physically fit to carry heavy loads and to withstand long standing period especially during big events.
4.4 Comments
It is a pity that there is no big functions like weddings or annual dinner was schedule to be held during my training period with banquet, apart from the Ramadan Bufet. I will certainly learn more if I were to get the chance. However, the workload at banquet department is generally heavier than other departments. This is because it involves the moving of furniture, many decoration item and preparation for large patron numbers as well as long be-on-your-feet hours. Personally it was not easy for me to carry heavy loads due to my physical, although the staff always being considerate of each other’s capability when assigning tasks. It is indeed true that the banqueting chores suits male worker the …show more content…

Personally, I gained a lot of benefit from the internship. However, there are few matter I think can be refine to make the training program better.
The student should be inaugurate with the management or upper-position staff duties and rand how the carry the responsibility to enlighten us more on the management job scope, not just focusing on a common server chores.

I suggest the hotel would give the chance to students to be assigned at all departments associates with the courses they learn in their syllabus. For instance, as a Food Service Management student, I also learn about marketing and cost control in foodservice. It would be better if my course mates and I were introduced to marketing and cost control departments too. learn more about hotel
Last but not least, I personally think it would be better if the lecturer could visit the student on the field earlier or about the middle of the training period to outlines what can be improve by the students during their

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