Arriva Business Model

1399 Words3 Pages

Introduction:
Arriva, which is owned by Deutsche Bahn, has been one of the UK’s biggest bus operants and play a great role in the country’s decontrol rail industry. According to HAYS (2015), Arriva is a leading pan-European public transport operator with around 54,500 employees and operations across 14 European countries. Having first entered the UK public transport market in 1980, Arriva has grown to provide key bus services across the UK and became the country 's second-biggest bus company in 1996. With more than 14 years of experience of running trains, Arriva operates five major contracts covering 22 percent of the UK market (Reuters, 2015). In addition, Arriva Transport Solutions Limited (ATSL) provides UK public sector organisations with
Arriva UK provides with long-standing experience across a diverse portfolio of services with 5,900 buses, 357 train sets, 45 Metro trains, 474 patient transport vehicles and help create jobs for 24,800 employees. Arriva has grown to become the third largest regional bus market provider. In London, Arriva operates over 20 percent of the capital’s services under contract with Transport for London. After starting the Arriva Trains Wales contract in 2003, the company went on to win the CrossCountry contract in 2007. When Arriva became part of Deutsche Bahn, four more routes were added to the Arriva Trains UK network in 2011, and thence, the company established the Arriva Transport Solutions as a specialist transport business within the group that helps public sector organisations provide excellent transport services more efficiently, and deliver better value for money. It is said that, transport services are at the heart of the UK economy - moving people to work, home and school, and goods to households and businesses, thus there are close connections among the economy, politics and transport industry. This assignment is aimed at analysing the impact of economic and political factors for UK Transport Industry as well as an organisation in the
In order to survive, Arriva needs to be associated with their markets, which enables them to predict and respond quickly to change including complex legislative requirements and increasingly high customer expectations. According to the incumbent chief executive of Arriva - David Martin (2011), Arriva sets the standards for quality and customer satisfaction in our markets with many of our businesses proudly reporting record breaking satisfaction levels. However, there are many reports has shown public pressures to this company such as hundreds of complaints about the ambulance service run by bus company Arriva and only 28 positive feedbacks from patients, who are customers of Arriva Transport Solutions in Greater Manchester in 2014 (Manchester Evening News, 2015). As a responding for these problems, this company seems not be very concerned about it, and they seem to ignore it because they think these concern still represent less than 0.5% of total journeys they undertake said by Dennis Hajdukiewicz, the firm’s head of Greater Manchester. Furthermore, taxation and congestion charge are also economic factors affecting Arriva’s business. In modern life, transportation is significant for most people and cars are important means of transport. Normally, people often travelling to work or school by car and many families own more than

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