Application of Porter’s Five Forces Model in the BPM Industry

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5. IMPLEMENTATION OF PORTER’S MODEL AT XARA INC.
The challenges confronted by the Xara Inc. before employing Porter’s model are summarised below:
• The financial meltdown in US excessively impacted the business growth of the Xara Inc. especially after the global economic crises 2008.
• Title insurance was a major vertical for the Xara Inc. However, title insurance industry was detrimentally impacted in the US. The existing customers had ample challenges and some of them filed for bankruptcy. Therefore, to grow an existing customer business was abstruse.
• Staffing was a major issue due to volume fluctuations and the customers were not ascertaining any minimum order commitment.
• 50% of Xara Inc.’s revenues were coming from a major banking client. This was a high risk situation as there was overdependence on one customer. Moreover, the banking industry was in doldrums.
• Rising employees and infrastructure costs were devouring from profitability.
• Employee retention.
• The company was dispensing a ‘me too’ service with no strong differentiators.
• There was no creaminess for the customers.
• Existing competitors were profoundly entrenched into client firms and new competitors were coming up fast as entry barriers were low.
• Acquiring other banking customers was difficult due to the current equity participation structure.
• There were regulatory concerns against outsourcing.
• Sentiments of nationalism.

Xara Inc. preferred to opt the Porter’s Model to cope up with the boosting competition in the industry, other issues and challenges confronted by the company. They analysed the five forces and constructed a draft model for implementation.

Summary of five competitive forces analysis is mentioned below:
5.1. Threat of New Entrants...

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...ever the major suppliers are in India, Philippines and China. In India, they are located in cities i.e. Bangalore, Chennai and Pune. Due to excess industry capacity, suppliers are always willing to diminish prices to retain or embellish their share.
 Extensive exit barriers: No
The exit barriers are not extensive. If a company does not realise any profit, it can easily fold up business by laying off its employees and surrendering the office and infrastructure. However, this could lead to a loss of reputation. There is also an alternative to sell off the business to a competitor.
 Intense rivalry: Yes
There is an intense rivalry due to lack of differentiation, excess capacity and slow industry growth. Once the quality threshold is reached, price becomes a major differentiator. This leads to zero sum competition and consequently, drives down industry profitability.

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