Application of HR Bodies of Knowledge at AT&T

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Introduction

The field of human resources (HR) plays a critical role in the performance and success of organizations. As organizations have become increasingly more complex, the effective management of HR has become even more important. The traditional perception of HR as only an administrative office is no longer valid. Instead, contemporary HR is directly involved with the internal organizational structure, business operations, and variety of functions carried out by employees on a daily basis (Reed & Bogardus, 2012). HR functions impact the organization’s strategic planning, improvement processes, and goal achievement. Six core bodies of knowledge provide the foundation for all of these HR functions. These areas are: strategic management; workforce planning and employment; human resource development; total rewards; employee and labor relations; and risk management (Reed & Bogardus, 2012).

AT&T is a multi-million dollar worldwide telecommunications company employing approximately 242,000 people (AT&T Inc. SWOT Analysis, 2014). The work of AT&T’s HR professionals is critical to effectively managing this large workforce. M. Seiler (personal communication, April 4, 2014) is one of these HR professional who has held the position of Gulf States Regional Performance Manager for AT&T Mobility for the past four years. Seiler’s fifteen-year career with AT&T has included positions as store employee, store manager, and Regional Commissions and Territory Manager (M. Seiler, personal communication, April 4, 2014). Seiler’s primary responsibility is investigating cases of employee misconduct based on the AT&T Code of Business Conduct (M. Seiler, personal communication, April 4, 2014). Seiler’s extensive experience with AT&T makes this ...

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...Economic Science Series, 22(1), 1520-1525.

AT&T. (2014). AT&T company information: Our values. Retrieved from http://www.att.com/gen/investor-relations?pid=5711

AT&T Inc. SWOT Analysis. (February, 2014). SBC Communications, Inc. SWOT Analysis, 1-11.

Fossum, J. (2012). Labor relations: Development, structure, process. (11th ed.). McGraw‐Hill. ISBN: 978‐0078029158

Patel, T., & Patel, C. (2008). Learning cultures for sustained innovation success. Innovation: The European Journal of Social Sciences, 21(3), 233-251.

Reed, S. M., & Bogardus, A. M. (2012). PHR/SPHR: Professional in human resources certification study guide (4th ed.). Indianapolis, IN: Wiley Publishing, Inc. ISBN-13: 9781118289174

Sonawane, P. (2008). Non-monetary rewards: Employee choices & organizational practices. Indian Journal of Industrial Relations, 44(2), 256-271. doi:10.1080/13511610802404914

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