Air And Sea Travel Center Case Study

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Firstly, I would like to take about the customer service and satisfaction at Air & Sea Travel Center. Air & Sea Travel Center has a great amount of repeating client, our royal customer always come back to us because our great customer services. We have suppliers like Hawaiian Airline, Asiana Airline, China Airline, Marriott Hotel and other service suppliers that we could offer to our valued client. We make sure that every special request from our value client should deliver to the service supplier so that our clients could receive what they requested and wished upon their arrivals and departs. The impact of customer service on customer satisfaction is huge, that is one of the reasons why Air & Sea Travel Center has knowledgeable Tour Consultants, …show more content…

The last step is to make sure that our client enjoyed and happy with our services, we would do a customer satisfaction survey to check if they satisfy with the service we provided. We learn through from the feedback of the survey, we continue to provide a specific service like the hotel, the restaurant that most of our client felt they loved it, and we adjust what service should be improved in order to achieve client pre-trip, in-trip, and post-trip …show more content…

I remember the change from using pen for essay papers in old times to computer-typing essay now in today makes a difference. Even for the business in today’s world, it is important. What I learned from TIM 302, Information Systems Technology, Professor Lawler had been talked about technological innovation had a great impact to travel agency, hotels, and restaurants. A lot of travel agency was shut down because lesser and lesser people would need someone to plan for their trip, buying flight tickets, or make hotel reservations because the internet makes this world simpler for the new generation, but the Baby Boomer and the Generation X, as what I talked about a generation will end, the business should keep in updated in order to survive in this industry. What I saw in the Air & Sea Travel Center, they do have the use of telephone for communication, they have shared various tour information, they have printer and fax. Although, the business website has various updated tour information, but online user is not able to book the tour through the website that they need to meet the Tour consultant in person in order to purchase the tour package. As social media becoming a tool to attracting new customer, Air & Sea Travel Center should improve social relationship with online users. When I look at the reviews on yelp.com, there are couple 1 or 2-star review about the business, I saw most of other organization would

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