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7 strategies that aid in effective communication in health
7 strategies that aid in effective communication in health
7 strategies that aid in effective communication in health
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In some instances, case managers may fall short when it comes to effectively meeting the needs of a potential client or patient. There may be a number of reasons why the tactics implemented by the case manager were deemed ineffective. Regardless of any futile attempts that may be made on behalf of a client in the future, a key element that can reduce such ineffectiveness lies in the process of client patient advocacy. Advocacy is a method that contributes to the awareness of something in any field for any reason. To advocate for something, means to support or fight for a particular stance or cause. For a case manager, advocacy for them would be to support or bring awareness to their patients predicament and or conditions in an effort to better …show more content…
According to the Institute for Healthcare Improvement (IHI), the term advocacy refers to a “ supporter, believer, or spokesperson” for a specific cause. The person acting as the advocate can be a friend, family member, professional stranger, or the patient” who is being advocated for (Institute for Healthcare Improvement, n.d.). As a patient, your role is just as important as the case managers when it comes to finding the most effective outcomes for a treatment or care plan. Many patients might be unaware of how much their direct involvement in their care plan can really improve the rate and progress of their success. If a client or patient actively gets themselves involved in their own care solutions and advocate on their own behalf they would be surprised at the results. Some ways patients could advocate for themselves includes “ doing their own research, asking questions, and being open about their past and present medical history ( Punke, 2016). By doing your own research ahead of time and asking questions, you are involving yourself in your own solution …show more content…
For any case manager, a patients wellbeing and the rehabilitation of a patients welfare is a priority. Part of being an effective case manager is being a good advocate for your patient or client at all times. It is the job of the case manager to make sure their patient is heard and that their need are effectively met. If the latter is handled appropriately, the outcome would be favorable because it could mean the clients support system has enlarged (Hussein, 2016) . Targeted support systems for the client can range anywhere from big corporations to small time charity bids. A case manager would be practicing such skills just by reaching out to certain health clinics or lobbying for certain policies that would be beneficial for their client. Part of advocacy process for a case manager includes educating their patients on any services that are deemed vital to the success of their condition. An example of this would be a case manager educating their patients on the benefits of choosing a good healthcare plan (AHC Medias, n.d.). No matter the case, this advocacy process, if effective, can lead to empowerment practices that further improves the rehabilitation process for the
For future practice in social work, I learned that it is important to empower your clients to set goals and help push them to reach those goals. Robert wanted to plays sports and kept trying until he found a sport that was the best fit for him. Snow (2013a) talked about “the ‘problem’ of disability is not within the person, but within the social attitudes, and our attitudes shape the world we live in” (p.119). I agree with Snow, if our attitudes in society don’t change about “disabilities” the person will never feel completely welcomed or “fit” for
We support them to develop and achieve their aims and objectives through involving them in the development of their care plans and in any decisions. We give the clients all the information they need to be able to make choices and support them through the referral process to enable them to get the appropriate information to make decisions.
The care that the public health nurse provides to her clients is patient-centered. During one of the home visits, the nurse talked and questioned her client about what her needs were and if there was anything she could do for her. The client mentioned that she needed more supplies such as diaper and baby clothes. The nurse agreed to bring these items the next time she visits. When the nurse had to perform an assessment on the client’s son by using the ASQ-3, which is a screening tool that screens for developmental delays, the client mentioned that she was not feeling well and did want to answer questions. The nurse respected her client’s request and did not carry on with the assessment. Patient-centered care was evidenced in the nurse’s practice as she was assessing and responding to her client needs. The client also had control on how the care was delivered to her. By letting the client have a voice in her care, the nurse was establishing a caring relationship with the client, which is one of the cornerstones of public health nursing (Garcia, Schaffer, & Schoon, 2014, p. 9). In addition, by providing support and care as well as addressing the client’s needs, the nurse was working at the individual level of practice.
In brief, case managers are a unique segment of the healthcare workforce. They share the same goals and standards of practice but are multidisciplinary and have diverse academic educational backgrounds and work environments (Park & Huber, 2009). case management leads to better manage health of individuals.
Supporting people in having a voice and being heard is one of the five key principles of care practice in the K101 course. They link to the National Occupational Standards ‘Health and Social Care’. The principle states you need to show that you support and develop relationships with individuals so they can communicate and express views and preferences regarding their health and general needs without any fear of being ridiculed, rejected or retribution.
According to the Case Management Society of America, case management is "a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes" (Case Management Society of America [CMSA], 2010). As a method, case management has moved to the forefront of social work practice. The social work profession, along with other fields of study, recognizes the difficulty of locating and accessing comprehensive services to meet needs. Therefore, case managers work with these
To answer all these questions is necessary to define advocacy. The meaning of advocacy in medical interpretation is “an action taken on behalf of an individual that goes beyond facilitating communication, with the intention of supporting good health outcomes” (NCIHC 3). According to CHIA standards for healthcare interpreters, “interpreters enter into the patient advocate...
Merriam-Webster’s online dictionary defines an advocate as “one that pleads the cause of another,” or “one that supports or promotes the interest of another” (2014). Bu and Jezewski expanded on this by developing a mid-range theory of patient advocacy to implement into nursing (2007). They describe a patient as being “vulnerable and powerless” when stricken with illness and without knowledge of health care systems (Bu & Jezewski, 2007). The goal of the theory was to give the patient a voice in circumstances where they weren’t able to speak up for themselves and to maintain the patient’s integrity (Bu & Jezewski, 2007). They found three core attributes to what would make up
...igning practitioner training programmes that include direct service user input. Current practices within services were discussed and highlighted a power imbalance between the service user and practitioner where the practitioner often holds all of the power and the views of the service user are often not considered. Possible resistance to a working partnership was discussed followed by suggestions to address these barriers to change. This highlighted that there are already policies in place that encourage a working partnership but Tait and Lester (2005) suggest there is no real evidence that these policies are being used regularly in practice. This essay has shown that a working partnership where the service user is involved in every aspect of their care is possible but policies and strategies need to be implemented and attitudes need to change for it to be achieved.
In Nursing, there will always be instances where the patient's nurse needs to advocate for their patient. There are numerous reasons why a nurse would advocate for their patient ranging from getting the doctor to change the patient’s orders, helping the patient’s treatment team understand what it is the patient is requiring for the day, to expressing the patient’s last wishes before death. In every situation, the nurse should do what is in the patient’s best interest. Tomajan (2012), “Advocacy skills are the ability to successfully support a cause or interest on one’s own behalf or that of another. Advocacy requires a set of skills that include problem solving, communication, influence, and collaboration”(p. 2). With those skills, the nursing staff will be able to work together to advocate for their patients. Along with those skills, nurses need to keep in mind the three core attributes that are: safeguarding patients’ autonomy; acting on behalf of patients; and championing social justice in the provision of health care. (Bu & Jezewski, 2006)
According to IC & RC, Case Management is defined as, “activities intended to bring services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals. It may involve liaison activities and collateral contacts” (Herdman, John W., 6th Edition). Case management is a concerted effort of various professionals in the human social services network that assess’, plans, implements, coordinates,
My understanding of case management comes from an accumulation of lecture, readings, and a little bit of research. At first I thought case management meant to manage a case, which it kind of does, but it is a lot of background work that goes unnoticed from the workers part. One thing for sure I can say about case management is that is a very stressful and demanding job for the worker, therefore, you have to be a responsible worker, so that your client can hopefully get the services and resources he or she may need. As a case management worker your responsibilities are many, for example you are to educate, empower and enable your client to be self sufficient.
Evolving since the 1980’s, case management, an essential part of quality assurance programs, promotes excellence and efficiency in consumer health care, while conserving costs for health care organizations. Effective case managers answer the demands of changing health in promoting and facilitating a patient’s progression of care (Scott 2014).
As a case manager we are “to coordinate needed services provided by any number of agencies, organizations, or facilities” (Kirst-Ashman & Hull, 2015, p. 31). Not only did she advocate for health services for Brenna but she also working on her housing issue, helped her set up a monthly food budget, helped her find counseling, and helped her build a support network (Kirst-Ashman & Hull, 2015, p. 32). By providing Brenna with all of these resources the case manager is building up her self-worth and showing her that even though she had some hard times she can survive and make better for herself and her
1.1 Explain how principles of support are applied to ensure that individuals are cared for in health and social care practice