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Concepts of accountability
Importance of accountability and responsibility
The importance of employee empowerment
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Accenture focuses on building long-term relationship with its clients and forgo short-term opportunities which are not aligned with this value. Accenture aligns its own goals with that of clients and hence for Accenture ‘Clients Win is their win’. Important steps in the process: Focus on sustainable, long-term relationships: • Building honest relationship: In order to maintain long-term relationship it is important for Accenture to emphasize on honesty. This helps Accenture build long-term relationship which is essential for providing high-performance solution to clients. Trust of clients allows Accenture to deliver real value. • Understanding client needs: In order to give solutions to client’s problems it is very important to first understand client needs and their underlying interest. • Giving right solutions: Accenture has good understanding of client’s long-term needs. This helps them to provide the right solutions to clients. For Accenture ‘Acting in client’s interest’, means providing the solution which will work well for client in long-term and not what client wants to gain only in short-term. Bring the best of Accenture resources: • Accenture has experience across industries and function as employees are focused on their area of expertise. This enables Accenture to pool in the best resources in the right place, at the right time. • Leveraging and integrating talent resource is key parameter in Accenture’s success. Innovation and anticipation of future needs: • Accenture differentiates itself by innovation and capability to anticipate client’s future needs. • Focus on long-term relationship with clients helps understand the client business, culture in their organization and Accenture uses this information to build incr... ... middle of paper ... ...g ownership sense to its employees has worked really well for Accenture. Value creation has helped Accenture to build and maintain long-term relationship with their clients. Integrity has helped Accenture to gain trust of their clients and suppliers. This is very important to maintain long-term relationship with clients. To promote the sustainable and ethical practices in organization it has given sense of responsibility to its employees. Sharing corporate vision through communication and actions at each career level has instilled meaning to role of employees in success of organization. Employees are given authority to take important decisions within their authority which gives them sense of ownership. Encouragement of communication and honesty helps to identify and solve issues quickly. Everything put together makes successful and sustainable model for Accenture.
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
...as a good option to fix their current existing system and expertise their employees due to which they could have got the appropriate intellectual personnel with the success of the project.
Watson also stressed the importance of the customer, a lasting IBM tenet. He understood that the success of the client translated into the success of his company, a belief that, years later, manifested itself in the popular adage, "Nobody was ever fired for buying from IBM."
The helper helps the clients to explore and choose possibilities for a better future. In stage II, the key problem of deciding what type of key opportunities in asking the question what the future might be on manageability. The helper asks the client what do you want the future to look like? In thinking about a better future are often leads to finding ways to make the future a reality. The first relates to those that need help in managing specific problems. The principles for helping the client work on an issue is to find out if this a crisis. Begin with issues that needed to work on immediately. “Large, complicated problem situations often remain vague and unmanageable. Dividing a problem into pieces can clarify where the value lays Egan, G. (10 edition 2014)”.
It is stable over time and expands the attention range of the corporation. Through involving a broad and long term aim, it creates a sense of urgency and improvement drive
Integrity, in the broadest sense, must pervade our actions in all relationships, including those with our customers, suppliers, and each other. This is a commitment to uncompromising values and conduct.
Powered by Innovation, Guided by Integrity, We Help Our Customers Achieve Their Most Challenging Goals.
...ive, gains customer loyalty and attracts new customers, which allow it to maintain and expand its successes in the future.
3. We endeavor to be dedicated, disciplined and loyal, providing consistent value and great service to all the clients.
-Customers: The company felt the importance of being customer-centric and innovate by adapting to customer
We can build customer loyalty by revealing the values to the customer. Customers will often go out of their way to support companies that share their values. We can build employee allegiance by revealing the values to the employees.
Both from the customer and the company point of view, each customer interaction is part of an iterative learning process (Ballantyne, 2004). Further, Yau et al. (2000) advocated that the relationships between business firms and its customers have been constantly encouraged as successful business practices worldwide. The strategy of relationship marketing is of high relevance particularly in the service industries because of the intangible nature of service and their high level of customer interaction (Al-Hersh, Aburoub, & Saaty, 2014). Relationship marketing is defined as the process of engaging in proactively creating, developing and maintaining committed, interactive and profitable exchanges with targeted customers (Haker, 1999). Furthermore, Gronroos (1990) asserted that relationship marketing is to establish, maintain, enhance and commercialise customer relationship so that the objectives of the parties involved are met which can be done by a mutual exchange and fulfillment of promises. Moreover, the implementation of the relationship marketing concept at the operational level refers to relationship marketing orientation (Hau & Ngo, 2012). Relationship marketing orientation indicates the firms’ philosophy of doing business concerning relationship building by propagating developing trust, empathy, bonding, and reciprocity between a firm and its customers (Sin et al., 2005a, b; Tse et al., 2004). Trust is an important element for a successful relationship between the firm and its customers (Berry, 1995). First, trust is an essential component for a successful relationship between the firm and its customers (Berry, 1995). Trust It refers to a willingness to rely on an exchange partner in whom one has confidence (Morgan & Hunt, 1994). Empathy, as a dimension of business relationship, enables the two parties to see the situation from
The mission of the company is to accomplish the customer needs using distinguished and best solutions and by this being eminence among other companies in the same industry. Albassami consider the customer needs the most as a very important factor to succeed...
Getting to know your client will only help you to better know how you can help them, and
Every “true” entrepreneur knows that there will be never enough time or money to make things right when starting a new business. So it’s vital to focus on the most important thing, which is the customer. To understand the importance of knowing customers, imagine an entrepreneur with a flawless and innovative product but doesn’t have enough customers to sustain the business and the opposite is true. For entrepreneurs to be customer-focused they need to understand customers needs rather than focusing on great products or wonderful services. This is what I did on my final project; the idea behind my business is to offer customers who live in a very hot area of the world cold treats but in a different and new way. This point is should be clarified in the “customers” slide in the pitch to show that the owner knows who are the customers and the show why they might be interested in the product or the service the owner is planning to