The Enhanced Telecom Operations Map (Etom): Introduction, Purpose And Benefits

  • Length: 845 words (2.4 double-spaced pages)
  • Rating: Excellent
Open Document

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Text Preview

More ↓

Continue reading...

Open Document

The Enhanced Telecom Operations Map (eTOM): Introduction, Purpose and Benefits

The Telecommunication industry operates in a dynamic market where the key to success is adaptability with agility. In the traditional scenario, Telecom Service providers delivered end-to-end services to their customers. They used to control almost the entire value chain. However in the present liberalized marketplace, they now have to face challenges like stiffer competition, higher customer expectations, falling market share and growing price pressures. To respond to these challenges, Service providers have to go beyond self contained boundaries. They have to broaden their business relationship with suppliers, partners and customers and work out outsourcing arrangements. Even though the Service providers worldwide encounter different regulatory environments and have different strategies to stay relevant in the industry, they have similar needs, challenges, risks and struggles to remain profitable in the face of unprecedented churns in the market.

The increased complexities of competing in a deregulated environment led to identification of a clear need for the Telecom industry to define and understand its business processes in order to tackle the growing market pressures. The industry needed a standardized process view for suppliers and partners so that they can build enterprise systems that combine third party and in-house developments. To realize these needs, a framework or a model was required that focused on the business processes used, the linkages between processes, the identification of interfaces, and the use of Customer, Service, Resource, Supplier/Partner and other information by multiple processes.

Since the 1980s and ‘90s, Telecom companies used few models to express the system and functional requirements. Models like Telecommunications Management Network (TMN) and Fault, Configuration, Accounting, Performance, and Security Management (FCAPS) were the most popular. However these models were very network-centric. The need of the hour was a process driven and a customer centric framework. To address this need, Enhanced Telecom Operations Map (eTOM) was developed by TeleManagement Forum (TM Forum), an international consortium of communications service providers and their suppliers.

The eTOM Business Process Framework serves as a model for categorizing all the business activities performed by the service provider. Each area of business activity is defined in form of process components which can be broken into different levels of detail. These process components can then be positioned within a model to show organizational, functional and other relationships. They can also be linked to process flows facilitating end-end modelling. The eTOM can be used as a blueprint for categorizing and standardizing the activities performed by the service provider.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

How to Cite this Page

MLA Citation:
"The Enhanced Telecom Operations Map (Etom): Introduction, Purpose And Benefits." 123HelpMe.com. 24 Jun 2018
    <https://www.123helpme.com/view.asp?id=159628>.
Title Length Color Rating  
Essay about The Benefits to Covert Operations - The use of covert operations could very well reduce the risk of conflict and enhance international security. A covert operation is an operation that is planned in secrecy and usually denied by the sponsor of the operation. Countries, like the United States, should use covert operations more because it accomplishes national interests, while also reducing the risk of further conflicts, which then enhances the international security of the world. The first example that I will use is Operation Canadian Caper....   [tags: Covert Operations Essays]
:: 11 Works Cited
1322 words
(3.8 pages)
Strong Essays [preview]
Technology Enhanced Learning Failures Essay - Most modern institutions have embraced the need for technology enhanced education in the past few years. The young people born around 1985 to 1995 were introduced to the new technology at their early stage in life. Furthermore, there has been a great competition within institutions of higher learning where they have embraced the new technology to fight what they term as traditional ways of teaching. The education sector has been influenced greatly by the advancement in technology globally leading creation of learning practices like e-learning (Lee & Cher , 2013, pp....   [tags: higher learning, technology enhanced]
:: 6 Works Cited
1820 words
(5.2 pages)
Powerful Essays [preview]
Inhuman Enhanced Interrogation Techniques Essay - Enhanced Interrogation Techniques, were used in previous administrations. The techniques were considered at the very least to be cruel and inhuman. Among these are attention strikes and stress positions. The techniques violate human rights as well as detainee rights. There are few serious arguments for the retention of enhanced interrogation. The most compelling is the "ticking time bomb theory." This theory is in fact based on logical fallacy. An executive order has banned the use of enhanced interrogation....   [tags: enhanced interrogation, human rights, torture]
:: 12 Works Cited
1550 words
(4.4 pages)
Powerful Essays [preview]
Caged Animal Feeding Operations and the Environment Essay - Environmental scientists and social activists are starting to argue that Caged Animal Feeding Operations ( CAFO’s) are detrimental to the environment in a variety of ways. CAFO’s are the result of 10,000 years of human progress stemming from the transition of a hunter/gatherer society to an agrarian society. The transition from a hunter/gatherer society to an agrarian society contributed to the creation of major cities, resulting in higher populations i.e. Mesopotamia. As time progressed and countries started becoming more populated, specifically the United States, a higher demand for food needed to be met due to the growing populous....   [tags: Caged Animal Feeding Operations]
:: 5 Works Cited
1842 words
(5.3 pages)
Term Papers [preview]
Strategic Role of Operations in Ecolab’s Corporate Strategy Essay - Introduction In organization of any type, management should plan its long-term future. Corporate strategy is a management plan, which defines its business activities, prospects and development objectives. It also includes organization’s business strategy as a main choice of means and methods of competition (Griffin, & Pustay, 2005). This may be production of standardized products or delivery-on-order products/service, competition based on lower prices or rapid delivery of products. Corporate strategy provides overall direction, which provides the framework to perform functions throughout the organization....   [tags: management, operations, cleaning]
:: 12 Works Cited
1424 words
(4.1 pages)
Powerful Essays [preview]
Operations Management Essay - Table of Contents Page Introduction 3 Review of Perspective on Risk management in supply chains 3-5 Review of ERP systems in lean production 5-8 Safety Stock planning under casual demand forecasting 9 Bibliography and references 10 Introduction The following is the authors’ review of three articles from journals relating to the Operations Management Course. Each of the articles will be reviewed and analysed as to their relevance to a particular or number of subjects of the course....   [tags: Operations Management Essays]
:: 3 Works Cited
2647 words
(7.6 pages)
Strong Essays [preview]
Operations Management At Kudler Fine Foods Essay - Table of Contents i. Introduction. ii. Business process affected and how they would be affected. iii. Effects on Kudler's supply chain iv. Quality control tools and performance standard needed. v. Conclusion. vi. References. Introduction Kudler Fine Foods founded by Kathy Kudler in 1998 to provide ingredients needed for gourmet meals in one location. Kathy began the company with one store, which turned a profit in the first year. The company now consists of three stores in different cities of California....   [tags: Operations Management] 1415 words
(4 pages)
Strong Essays [preview]
Operations Management in Health Care Essay - Operations Management in Health Care Operations management is the organizing and controlling of the fundamental business activity of providing goods and services to customers (Encarta, 2005). In the healthcare industry, operations management generally focuses on providing a service of healthcare to patients. An organization has three basic functional areas, and theses are: finance, marketing, and operations (Operations Management, 2004, p.4). Since operations is one of the three basic functions of an organization it holds a strong significance in the healthcare industry....   [tags: Operations Healthcare Business Analysis] 800 words
(2.3 pages)
Better Essays [preview]
Operations Management Essay - This paper intends to define operations management and analyze an ethics decision made by operations managers in the workplace or in a known organization. Production and Operations Management (POM) is about the transformation of production and operational inputs into outputs that, when distributed, meet the needs of customers. The process is often referred to as the Conversion Process. There are several different methods of handling the conversion or production process: Job, Batch, Flow and Group....   [tags: Business Operations Management] 752 words
(2.1 pages)
Good Essays [preview]
Operations Management Essay - Operations Management The purpose of this paper is to describe the importance of operations management to a health care organization. In addition, the author of this paper will provide a personal definition of what operations management means and why is important to a healthcare organization. According to the Institute of Operations Management The cost of providing fast, reliable health care is always an emotive issue, but it has been brought to the fore again via the Gershon report, which is challenging the established Health Care Supply Chain....   [tags: Business] 898 words
(2.6 pages)
Better Essays [preview]



So it can act as a starting point for development and integration of Business and Operations Support Systems (BSS and OSS respectively). Service providers can consider it as a reference standard while redefining their business processes or while making working agreements with suppliers/partners.

The purpose of the eTOM is to set a vision for the industry on how to compete successfully by having an approach that takes into account the business processes involved. This includes ensuring integration among all vital enterprise support systems. Exploitation of information from every corner of the business has become essential for success in the future. We live in an e-business environment where automation has become vital for increasing revenues, reducing cost, enhancing productivity and managing the customer relationships in a much better manner. The eTOM business framework helps in end-end automation thus assisting e-business in the market.

According to TM Forum, the benefits of eTOM framework for service providers are immense. It serves as a foundation for the development of business processes. The eTOM framework gives a standard structure, terminology and a classification scheme for describing business processes and constituent components. It also provides a foundation for managing IT applications in terms of business process requirements. It helps in identifying areas for cost improvement, performance enhancement and reusability. Since eTOM framework facilitates standardization, off the shelf applications can be easily integrated without the need of much customization.

For Suppliers/Partners, it serves as an excellent marketing/sales tool as more and more service providers try to become eTOM compliant. The eTOM framework outlines potential boundaries of process solutions to align with the customer needs. It also highlights the required functions, inputs, and outputs that must be supported by process solutions. It helps in identifying different processes delivering same business functionality and thus helps to eliminate duplication. The eTOM framework also helps in revealing gaps, if any, and helps in reducing solution variances as well.

The range of benefits that eTOM offers to the industry has made it the most widely accepted business process architecture. It has been adopted by the International Telecommunications Union-Telecommunications (ITU-T) as an international recommendation. The framework has been continuously evaluated for improvements so that it stays appropriate in the changing market scenarios. It is on account of the above mentioned benefits that eTOM promises to be a great tool in hands of the industry to help it adapt to and compete successfully in the dynamic telecom market.



Return to 123HelpMe.com