I. It has been a year since the incident between Dr. Dao and the United Airlines and I am sorry to tell you that United Airlines is still having problems between the passengers and flight attendants. II. Most people have not forgotten the viral video of Dr. Dao being violently removed out of a United Airlines flight by police at Chicago O’ Hare airport. The United Airlines is in a management crisis again. (Trans.: Let me explain how United Airlines fail again at crisis management.) Narrative On April 2017, United Airlines went viral because of the incident between Dr. Dao and the police. The incident was so bad; according to CNN news, Dr. Dao had a severe concussion, broken nose, and two missing teeth. It was an unnecessary move by police. …show more content…
I want to express my condolence to Ceballos family. (Trans: In spite of my sympathy, I will explain what United Airlines need to do.) II. United Airlines need to back their words with real action. [prevent recurrence of the crisis] A. According to U.S. Department of Transportation, in 2017, 75% of animals died while flying with United Airlines. 1. United Airlines should use brightly colored tag to identify passengers with pets. a. This will help flight attendant distinguish between normal luggage and animal carriers which will help them to be more aware that there is an animal in the airplane. b. It will prevent animals from being put in an overhead bin. 2. United Airlines need to banned high risks animals. a. French bulldogs will need to be banned because they have brachycephalic airway obstruction syndrome, which causes breathing difficulties. b. Animals who are sensitive to high pressure should be banned in order to prevent another tragic death. B. United Airlines did not assess the situation thoroughly before responding. 1. United Airlines cannot only take flight attendant’s word. a. Flight attendants will lie when they make a mistake because they do not want to lose their …show more content…
United Airlines only made an online statement. 1. United Airlines need to be more sensitive to the situation. a. A visit to Ceballos family house to apologize in person instead of writing an online statement will help people forgive them. b. United Airlines need to give Ceballos family a financial settlement or free airline tickets to reimburse them for their loss instead of offering them a new dog. 2. United Airlines need to respond immediately to the incident. a. United Airlines need to have someone who is in charge of emergency situations. b. Having someone respond back quickly will make people less mad. B. United Airlines did not make any policy changes or provide training after the incident of Igor, a German Shepherd. 1. United Airlines must change the organization in order to make sure the animals are on the right flight and are safe. 2. United Airlines must provide a comfortable place for animals to stay on. (Trans.: I will explain the suggestions by people that I do not agree with.) Refutation I. People have suggested that United Airlines should provide additional training to their flight attendants and gate staff. A. Training is not enough. 1. United Airlines need to fire their
Have you ever had the pleasure of sitting beside an animal on the Skytrain on your commute to work or stood in line beside one at the grocery store? Did you know that there's a difference between service dogs and emotional-support animals? These are one of the many struggles that individuals are faced when in public. The article "Pets Allowed" written by Patricia Marx gives you an inside look on the struggles people are faced with while also explaining the rules and laws regulating emotional-support animals that many aren't aware of. Many business owners are being taken advantage of by pet
Southwest Airlines is one of the biggest United States airlines which prides itself in its low-cost strategy to attract and keep up more clients. On a given day, Southwest Airlines operates over 3,400 flights. It has a more than of 46,000 employees. To reduce maintenance and training costs, Southwest Airlines use only Boeing 737s. As of today the company operates 647 Boeing 737s, which fly to 93 destinations across the US. Southwest Airlines have been able to survive even when faced with stiff competition because of its low cost approach. However, this success has also been attributed to the high level of care and appreciation on its clients and employees.
How Social Media is Elevating Airline Crisis Communication « Social Fresh. (n.d.). Retrieved May 11, 2014, from http://socialfresh.com/how-social-media-is-elevating-airline-crisis-communication/
I think pets should not even be allowed to even be in a workplace due to the fact that some people are actually terrified of dogs and bring them into a workplace can cause a lot of problems. The only reason I feel this way is because of the fact that animals can be huge a distraction to the workers and customers, they will require a lot of attention like stopping to feed them, give them water, taking them to use the bathroom. Plus, not all dogs are good dogs, you have the nice dogs and the mean dogs, how can a person do their job if you see dogs running back and forth, barking, ETC. Another reason can be that some people suffer from allergies. You really can’t bring one if you work in a fast food restaurant. I fully understand if a person that has a physical disability.
The code of conduct for United Airlines starts out with a brief purpose that is not unlike many other large companies. The document is clear that the purpose is to help everyone covered by the document
The animals are also the cause of arguments over people who do not want to sit next to the smelly creatures or animals that behave improperly due to a lack of training. Furthermore, people who already fear flying have the added stress of sitting near an unpredictable animal. This leads to more anxiety, especially for those who are afraid of dogs and other pets. This system is truly disgusting because now, those who have actual needs are being questioned and judged for traveling with service animals. Flying is becoming a hassle for them due to skeptical airline workers and
Even though Southwest offers no-frills, there is still a high degree of customer satisfaction that continuously builds customer loyalty for the company. As mentioned, Southwest offers low prices on their airplane tickets. Also, Southwest is renowned in the airline industry for its short turnaround time on arrivals and departures. And since people's biggest concern nowadays is money and time, having low price airline tickets to cater their traveling needs in a shorter period of time will surely satisfy them. Moreover, aside from the low prices offered, what attracts to customers is Southwest’s way in dealing with them. The employees of the airline treat their customers well and really listen to their needs.
Since 1987, when the Department of Transportation began tracking Customer Satisfaction statistics, Southwest has consistently led the entire airline industry with the lowest ratio of complaints per passengers boarded. Many airlines have tried to copy Southwest’s business model, and the Culture of Southwest is admired and emulated by corporations and organizations in all walks of life. Always the innovator, Southwest pioneered Senior Fares, a same-day air freight delivery service, and Ticketless Travel. Southwest led the way with the first airline web page—southwest.com, DING, the first-ever direct link to Customer’s computer desktops that delivers live updates on the hottest deals, and the first airline corporate blog, Nuts About Southwest. Our Share the Spirit community programs make Southwest the hometown airline of every city we serve.
Therefore, the ownership of exotic animals should be banned in America because they are dangerous to humans and they are mostly endangered. Although some disagree that they should be able to own any animal for various reasons. If an exotic pet has an owner, the animal is a threat to any person it comes in contact with. From 2010 to 2015 in the United States, there have been 167 injuries and 59 deaths from exotic pets. Not only are the animals being owned but all the other animals in the wild, 19 species are predicted to go extinct by 2023, 8 of them because of people owning exotic pets.
With the advent of larger aircraft, such as the Boeing and Ford trimotors, came stewardess service. Boeing Air Transport employee, Steve Stimpson, took the suggestion of nurse Ellen Church. He proposed that nurses serve coffee and sandwiches and minister to the comfort of apprehensive flyers.
...hoose from. Today there are not near as many airlines to choose from which creates an almost monopolistic feel in the airline industry. Now there are maybe two or three airlines to choose from which creates an oligopoly. According to the Huffington Post, “In oligopoly competition situation, prices move in lock step, even without overt (and illegal!) collusion between the parties” (Neches). So in the end the merger is really not looking too good for the Airline industry. Not only is the merger not looking good for the industry, but for the company as well. Merging two broken companies will not produce a strong company. Everything from Computer system malfunctions, union issues, and aircraft malfunctions have plagued every single step of this merger. The United-Continental merger may have made them the largest airliner in the world, but it has not made them the best.
The company’s cultural change, which is still ongoing, may lead to a decrease in employees’ morale. As AirTran’s employees continue to embrace Southwest Airline culture, the issues emerges from this organizational change remain priority.
It is important for emergency managers to actively listen to stakeholders, citizens, organizations, and agencies when dealing with all aspects when it comes to emergency preparedness and response. Individuals may have
1- Issues The main issue of this case is the lack of profits of the airline industry, an industry that should be more than profitable due to the large amount of customers, the necessity of using airlines’ services and the high prices charged by most of these airlines. What we are going to deal with is, why is this happening? And how is American airlines dealing with this problem?. To be able to discuss how American airlines wants to regain profitability, we must identify and analyse different issues such as, the company’s background, the airline industry as a whole, the demand for air travel, the marketing strategies, the distribution systems, pricing policies etc.
While a pet is intended to be taken on a flight, it is of utmost importance to purchase an airline approved pet carriers due to the fact that it not only comfortable