Any good business should take care of its clients. A business which loses its clients is heading into bankruptcy or any financial trouble. In stand-alone businesses or businesses participating in procurement, mistakes are often made to the detriment of the company. Here are some business mistakes to avoid and put a stop to company’s decline.
1. Not in constant touch. A good business should consult on their clients on a regular basis. Being in touch means being ready to receive negative and positive feedback, asking how they feel about your products or services and asking for any suggestions. Always give active service and anticipate their needs or problems with their requests. In dealing with long-time or big clients, have people who regularly communicate with them. Keep in mind that communication with clients is one tool to avoid mistakes.
2. Rudeness. There is a saying that the ‘customer is always right’. This is not always true but a certain respect is given to the client. It doesn’t matter what a client’s personality or perceived impression is – they should be treated and valued. Thinking low of them might lead to offense and clients thinking low of the business.
3. A lousy customer service. A client or customer might be in love with your product or service but a lousy customer service will definitely make them turn to your competitors. Don’t make the mistake of hiring anyone or not providing training for your customer service. Clients would forgive a fast remedy to a mistake, not a concern that has been dragged long.
4. No follow-up. Business doesn’t end when a client purchases a product. Follow-up the transaction and get feedback from the customer regarding the product or experience. Customers have the liberty to choos...
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... them. Also, count on the competitors to make sure that they know how your business operates and how you deal with the customers.
12. Under performance. To entice customers and even other businesses, a company would often promise a lot of things and sometimes, end up with less. This scenario gets complicated since clients do have a certain expectation that has to be met. Creating an impression and expectation should be proven with action or else, people will find other companies that can deliver.
13. Lying. This is connected to the above mistake. Clients like honesty, not lies. They don’t like being sold to something that they don’t want or need. They also don’t like being made a fool due to an error that they didn’t make. Lying to a client is almost an instant death wish for any company. In addition, they will leave frustrated and not going to come back again.
5 – High Apologize, put the customer at ease, tell him you are here to help him and ask him to explain his concern to find a possible solution.
Also, if a customer had a complaint about their food, we would not only apologize for the situation, but also give them complementary coupons to use on their next orders. Being curious to your customers really matters, because it shows that you care and that their business matters to the company. Even having a suggestion boxes for your customers, so that your business can get feed back and know what areas are needing improvement in will also matter as
demonstrate that the agency is not about greed in order to draw in more customers. Having a
Also, another thing would be the lack of motivation to help the client with that topic of
advertising. For example a campaign on your website. You do not know how many people see this print advertisement or if they responded to this. And that is the problem because new clients always are interested in how you measure success.
Difficult to regain trust of existing loyal customers who expected high quality and performance when in competition with other firms in upper trade market.
Besides this the external noise and divided attention can offer hindrance in the active communication. For this purpose I separate myself from all of my surrounding while I am communication with the customers to make the communication exemplary and effective. when I am on calls with the customers, I prefer no one interrupt me during my communication and when some does I simply ask them to wait and in case it cannot wait I put the customers on a short hold for a couple of seconds and never try to communicate with two separate parties at a
out the right solutions for that customer. Empathy is one of the qualities that a Customer
In many business industries such as retail, sales, and manufacturing, customer service is a must. If the mentality of ‘the customer’s always right’ didn’t exist then these industries may not have very good success with customer service. It doesn’t always mean all customers are right all the time but it gives them the ability to work through their differences and make the customer
In a business, communication not only takes place between the business and their buying customers, but also with their suppliers, within themselves and all of the stakeholders involved in the business. This includes all of the internal and external customers.
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us. -Shep Hyken”. (Morris). Most people know that there is inadequate customer service and excellent customer service. What separates the two? The way you take care of your customers is what will separate the two. If one has attitude and treats the customers in a way that they do not matter most likely they will not come back to the company one works for. Therefore, the company is losing sales. One main
The way that I understand it by establishing a working relationship with the client it is going
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.
Finally, follow up with the customer. Business and companies have an opportunity to make sure that the customers needs or issues were met and resolved. You can follow up with your customer by phone, email or even a letter to make sure that the issue or solution was solved to their satisfaction. If it wasn’t solved or resolved at that time that you will continue to find a workable solution and keep them informed. Sometimes going above and beyond will exceed the customers expectations and they will become loyal customers as well as customers that will share creating new customers.