Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
The importance of business ethics
Ethical business practice
Ethical business practice
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Wells Fargo Financial Analysis
For this project, we researched Wells Fargo?s performance in the last couple of years as a way to check on its progress to greatness. What we found was an overwhelmingly charismatic company that not only puts down its values in ink, but also strictly abides by them. Much to our surprise, a huge chunk of their thick annual report for 2002 was an honest listing of all the threatening factors that stand in the company?s way rather than its exceptional rankings in its sector. In this paper, we will focus specifically on Wells Fargo?s leadership, company culture, SWOT analysis, and financial performance analysis. We will try to link our findings to Jim Collins?s book as a way to prove that the company has really made the jump from good to great.
Charismatic Leadership
The CEO Dick Kovacevich became the head of the company in 1998 after its merger with Norwest Corp. ?Business Week? classifies him as one of the best managers: ?While many of his peers have been embroiled in one scandal or another, Wells Fargo & Co. CEO Richard M. Kovacevich, 59, has kept his bank safely out of the fray? (BW). Kovacevich obtained his MBA from Stanford after an injury in his shoulder kept him from becoming a pitcher for the New Yorker Yankees. Nevertheless, Kovacevich transports his athletic attitude to his business ?pitching hard and fast? in his industry (RMA Journal). For him, mistakes are unavoidable part of business but he treats them as opportunities to learn and grow. His core strategy is to sell as many products as possible to each customer. Currently, four products are sold on average to each customer, which is double the industry average. Furthermore, Kovacevich admits to his willingness to sacrifice a little profit margin for the purpose of building lasting and trusting relationships with their customers. Kovacevich has also invested in building better relationships between the management and the workers because for him having the right people on the team is crucial. He acknowledges the need for decentralization in such a big company, for the purpose of which the right people have to be picked and allowed to run the segment as if they own it. Ever since becoming a CEO, he has made worker satisfaction a top goal for Wells Fargo. He has also introduced incentives for his ?people goals? expressed in the generous bonuses (ranging from 10 ...
... middle of paper ...
...is
The financial data for the company is convincingly good-to-great. Its revenues has been rising constantly since 1998 as can be seen on the exhibit. Net income for 2002 was the highest in 5 years ? $5,710 million, rising by 58% since 2001. Its total assets have increased by 13.6%.
Wells? financial performance is great compared to its competitors? as well. It has shown revenue growth (1%) above the industry average 0%, and well above the negative numbers in its biggest rivals BofA, Bank One Corp. and US Bank. Its revenue and net income are also much above the industry average and second only to BofA. Clearly, WFC is one of the best in its industry. More financial analysis can be found in the attached exhibits.
Conclusion
Our research has convinced us that WFC has made the transformation from a good to great company. We found that it has preserved its humane humble management style and its core values and culture, and together with the right people on the bus and with the sensible use of technology, has progressed even further. Their performance has been praiseworthy ? WFC survived the economic recession as one of the nation?s leaders in the financial services companies.
Prior to Fuller’s transfer, management at the Carson’s location was poorly run using the classical approach. While this approach can be successful, management has to find a good middle ground between caring for the company and caring about their employees. A traditional classical approach recognizes that there are five important factors to running a successful business (Miller, 19). According to text, these factors are planning, organizing, command, coordination and control (Miller, 19-20). These factors can be seen when you look at Third Bank as a whole. In the study, the CEO saw the issues in his company and put a plan together to improve. He had meetings with management, like fuller, to organize a solution. He then commanded all locations
The turnover of the company in 2008 was $15,627 million, gradually decreased in 2009 to $14,552 million which again decreased in 2010 to $13,772 million. We can see a gradual drop in the turnover.
At Wells Fargo, teamwork and sales are important skills needed in order to succeed as a teller. At Wells Fargo, I plan to incorporate a system where each teller gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is complete, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of
One year ago, on September 8, 2016 the Consumer Financial Protection Bureau(CFPB), the Los Angeles City Attorney and the Office of the Comptroller of the Currency (OCC) fined Wells Fargo Bank $185 million, alleging that more than 2 million bank accounts or credit cards were opened or applied for without customers' knowledge or permission between May 2011 and July 2015. This essay will discuss the Wells Fargo scandal by explaining how the event happened and describing how the organization approached handling a response to the crisis. This will be seen, firstly by describing the how the scandal happened, and what were the causes, secondly by discussing the reaction of the company in front of the situation, how they dealt with the crisis and then
The dividends record from the period 2001 to date is shown in the table below. The company has made quarterly payments based on the presentation of their annual financial reports to the shareholders. The price per share has been increasing on average which is an expected positive return for the shareholders.
While Wells Fargo is doing very well and growing financially, it is important to keep in mind how the public sees them. It is necessary for them to keep obtaining new customers, and to continue to create an ethical culture among the employees. It is important for them to not slip back into their old routine, and not become too obsessed with opening new accounts. It is very appropriate that they are shifting their goals toward customer satisfaction in order to please existing and new customers. Overall, Wells Fargo has been fortunate, and has handled the scandal with
Key stakeholders are owners, directors, employees, and the community that the organization draws it resources businessdictionary.com,2016). Out of the 1000 Wells Fargo customers that were surveyed 3% stated that they were personally affected by the scandal and 14% of them stated that they have changed banks while 30% of them were currently looking to switch. Studies predict that Wells Fargo could lose about $99 billion in deposits and $4 billion in revenue because of customers rejecting to do business. Individual customers weren’t the only ones that were affect by the scandal but similarly 10,000 small businesses (Razin, 2016). I believe that the owners will be affected as well because of profit losses that will eventually affect Wells Fargo shares and the employees were affected after 5,300 of were fired (Razin,
The focus was to sell multiple products to customers daily. The goals they are intending to reach will take some time. Gaining trust from the customers and the organizations would take some time. Wells Fargo practiced poor business ethics, to have themselves recognized as the #1 bank and gain a huge profit. The aftermath, their concentration will be any open accounts will require a signature on the applications, elimination of the sales goals, every customer will receive an email of any opened accounts, and employees may call the bank ethic’s hotline to report any
In March of 1852, Henry Wells and William Fargo established the well-known bank, Wells Fargo. Originating in the West, Wells Fargo offered banking services, such as buying and selling paper banks drafts, which served as a representation of gold during a prime time in the economy. They would also extend a delivery service of customer’s valuables, branding their corporate symbol of a six-horse stagecoach. “From the Gold Rush to the early 20th Century, through prosperity, depression and war, Wells Fargo earned a reputation of trust due to its attention and loyalty to customers.” (“History of Wells Fargo”) With the help of the transcontinental railroad, Wells Fargo exploded across the nation throughout the years and still is considered one of the
While it is prudent to talk about the fallout from the scandal, it is similarly essential to make a stride back and assess what caused it in any case: how the organization's inside culture got to such a limit, and is it conceivable that Wells Fargo could have kept away from the embarrassment (Partnoy & Eisinger, 2013).
Wells Fargo leading aspects has shown they are strong and manageable. One of the factors of management that has caught my attention is how transparent they are. According to John Stumpf, CEO of Wells Fargo, if an employee wants to say it, just say it! Stumpf said that managers have learned to disagree without being disagreeable. The fact that they care for their customers so much, they tend to likewise care for their employees.
In this paper I will identify and analyze the Wells Fargo scandal as it pertains to the breakdown of leadership and ethics. I will first identify and analyze the event and discuss the challenges and conflicts the scandal presented. Then I will evaluate the issue by explaining why the issue has interest and concern to stakeholders followed by discussing the challenges presented to individuals and/or organizations around this case. Lastly, I will recommend action steps that should be taken to those involved as well as discuss what I have learned from exploring this topic.
Over the past 150 years, Wells Fargo Bank has become one of the largest financial institutions in the North America. Wells Fargo Bank is much more than a bank. It’s a premium financial service provider. It believes in its people and products to help them to succeed. So how has Wells Fargo become such a leader in the financial world? It measures its success by its management staff and team members. Wells Fargo has developed and implemented its own management structure and answers the following questions regarding existing success:
withstanding a large recession, and commanding high market share. In the last five years, the company’s
Obviously, the CEO had a very important part in the problem. He was supposed to keep track of everything and should have seen that something was not right a long time ago. Also, the company needs to come up with a new sale strategy and set S.M.A.R.T. goals for the long and short run and reevaluate these decisions based on the outcomes. Wells Fargo needs to implement a system in where employee's ideas can be heard. They need to feel comfortable enough to speak up their minds and give their opinions and that their opinions are going to be taken into consideration for future decisions.