Walt Disney Crisis Essay

940 Words2 Pages

The Walt Disney Company has been a company that has glorified itself on its corporate image. It has become an iconic brand with people often referring to its theme parks as "the happiest place on earth." (DeMeo, 2014). So how would it react if a crisis occurred on its premises? Disney World Resorts in Florida dominated news coverage in June 2016, hours ahead of Disney's grand opening in Shanghai. A two-year-old named Lane Graves was playing by a lagoon at the Grand Floridian Resort (as the family had been on the beach after an outdoor movie night planned by the resort) where he was snatched by an alligator. In shock, his father tried to retrieve the toddler by wrestling the beast but was unsuccessful. His body was found the next morning “completely …show more content…

Despite how orderly and well-managed the company is, this sort of damaging link is the activation of a crisis. (Torossian, 2016). Journalist commenced their search and found that there were no warning signs of alligators in the lake, only that of ‘No Swimming” (Orlay, 2016). Local Floridians are aware of the alligators, but they’re obscure for tourists and visitors. Disney “Cast members” admitted to seeing attendees interacting and feeding the reptiles, as well as mentioning safety distresses that were brushed off by higher management (Orlay, 2016). Many journalists started demanding Disney for more information regarding the safety of its theme parks and whether the company could have taken further procedures to prevent the attack (Rivers, 2016). It is vital for a prominent company such as Disney to be prepared to handle these crises and maintain their cultivated reputation (DeMeo, …show more content…

Phase Four – chronic can also be identified as learning, damage containment and recovery (Howell, 2013). During this phase the company studies and learns from the crisis (Penuel, Statler, Hagen 2013). The period is specifically for reflection, recovery, investigations, explanation and blame and may also be considered a turning point in the crisis. A thorough analysis of the organization’s actions allows it to strengthen itself against potential crises (Penuel, Statler, Hagen 2013). Disney learnt from the crisis and issued requests for resorts to shut down and signs to be placed. Management of the message in the media is most important (Howell, 2013), if not taken seriously, this phase can last many years. Disney took control of the news outlets and issues statements concerning the

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