Total Quality Management Case Study

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Recommended: Budget planning and controlling in an organisation

The father of Total Quality Management (TQM) is W. Edwards Deming and the key elements of TQM are:
1. Leaders must develop and disseminate the aims and purposes of the organization. Management must commit to these aims and purposes. Chancellor of the New York City (NYC) Department of Education (DOE), Carmen Fariña, was appointed on December 2013 and began its management on January 2014. She came with a different vision for the DOE called “The Framework for Great Schools” which is a fundamental change to the way the DOE creates partnerships with schools. However, this vision was formulated to work maintaining the mission statement of the DOE to ensure that all students succeed.

2. All must learn the new philosophy-including upper management. As part of the process, the Chancellor created mandatory Professional Development workshops for all DOE employees at all levels, in order to build capacity for school support in order to improve student opportunity results for all.

3. In the interest of processes improvement and cost reductions, all must understand the purpose of inspection. Chancellor Fariña reorganized and removed departments within the DOE, with the restructuring a new agency was created with two offices in each borough; the Borough Field Support Center was formed to seek data to monitor and review the support …show more content…

Eliminate fear, build trust, and create an environment conducive to innovation. One of the most important reforms in New York City schools in the past 15 years was to give principals control over two crucial management procedures: hiring and budget decisions. As a former teacher and principal, Chancellor Fariña understands how critical that independence is, and is committed to continuing the practice in all schools except those that are most struggling. Among, these objectives to give principals more independence is the increased function of providing support to principals that need it, as a result, bonds of trust were

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