Tim Hortons Essay

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CUSTOMER’S SATISFACTION
Nutrition
The management knows and believes the importance of a healthy and balance nutrition for their guests. Tim Hortons is committed to serve customers with variety of choices, their products includes breakfast, lunch, baked pastries and snacks and different choices of beverages. They also provide the nutrition guide for the customers available online, on their menus and on the back of their tray liners and packaging. In 2014, Tim Hortons introduced the Balanced Options Platform and Calorie Aware where they inform their guests about their balanced menu options available in their restaurants.
Food Safety
In every restaurants food safety is the most important right of every customers. The goal of Tim Hortons is to provide a safe and clean food to every guests that they are serving. To ensure that they are providing healthy and safe food they go through and follow procedures such as Global Standards, Tim Hortons Food Safety Plan, Quality Assurance and Training and Certification. The company is also supervised and monitored by health authorities across North America.
Hospitality
To gain the loyalty of each customers, employees should know how to provide great experience for them. Tim Hortons Restaurant Owners and …show more content…

They believe that having a good employee development would be an effective and efficient way to improve the quality of the service they provide and the skills that they have. The programs includes Tuition Reimbursement Program where financial support was provided to a qualified permanent full-time employees that completing courses or program that leading to an official degree, diploma or certificate. The Distribution Leadership Essentials Program that reinforce and train employees to be a good leader and how to apply the concepts and tools. They also have Coffee Break Sessions, Supply Chain Passport Program and Continuous

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