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Cross cultural negotiation case study
Cross cultural negotiation case study
Cross cultural negotiation case study
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Sick Leave Communication varies across cultures, as evident in the ‘Sick Leave’ case study. Various cultures have different views on what things should be done and the appropriate way things should be done. Cultural backgrounds vary in belief, ideas, values, and views on different subjects. The textbook annotates assumptions on things such as “teamwork, negotiation, decision making, and communication” (Lewicki, Saunders, & Bruce, Negotiation Readings, Exercises and Cases, 2010) to name a few, and the ways these two different cultures interpret these things. The ‘Sick Leave’ case study is a good example of how the priorities and interests of the two cultures depicted in the story differentiate. The case study involving Kelly and her supervisor Mr. Higashi shows how different view can collide. Kelly entered the Japan Exchange and Teaching Program. This programs …show more content…
If the parties are unwilling to compromise and cooperate then the ALTs should utilize the CLAIR program provided to resolve the issue. Michael Fowler mentions in his article on ‘Conflict and Negotiation’ that “A key objective is to maintain harmony among members” (Fowler, 2009). Tangible and Intangible Factors Meanwhile, some of the tangible factors in this negotiation are the contract. The contract provided to the ALTs is very useful in the negotiation with Mr. Higashi. If the ALTs present, the contract to Mr. Higashi they will have a solid case against being charged leave days in place of sick days. If this does not sway Mr. Higashi it would be a solid piece of evidence to bring to a meeting with the CLAIR. Another tangible factor is the doctor’s note that Kelly received when she was ill. The contract clearly states that a doctor’s note will be provided if an ALT is out because of an illness. Kelly should present this to the CLAIR if Mr. Higashi still insists on charging her leave
...dying Japanese at tertiary level alone. Research relating to Japan is carried out at about thirty-seven universities in Australia. The range of research has developed to include not only the humanities, but also practical and business-related fields. Also there is a considerable amount of youth exchange between Australia and Japan. Every year Japan accepts about one hundred young Australians as government funded students. All of the above attributes are making a major contribution to the promotion of friendly relations between Australia and Japan.
Arizona employers who do not currently offer paid sick time will be required to start accruing as of July 1, 2017. There has been an enormous amount of debate over whether there is a need to offer sick time, especially to employees who have paid time off which can be used for anything, including sick days. On the other hand, there is a significant need for employees who are not offered any paid sick time or paid time off. You will find a mix of employees and employers on either side and sometimes on both sides of this debate. Few will change their opinion when they think of themselves as the employee versus the employer and vice versa. Employers and employees have raised concerns alike regarding whether providing days specifically denoted as sick will encourage more unplanned days off, will negatively impact those that do not get sick, and whether it is fair to require sick time versus paid time off in which we can all agree everyone should have paid sick time when the
Communication skills are important in professional negotiations and in personal life. This book discusses why we find some dialogue difficult, why we avoid it, and why we often address it ineffectively. Most important, the authors suggest methods for more effective, productive, and rewarding, interaction.
The case of sick leave involved Kelly, who was hired by Soto Board of Education in Japan. Her employment was with The Japan Exchange and Teaching Program (JET) and Conference of Local Authorities for International Relations (CLAIR) had taken over the contracts for the workers of JET. CLAIR’s role was to be a liaison during recruiting and selection, counseling and participant welfare. Their main function was to promote the exchange at the local level. The paper stated that if there was a problem with the host institution, then it was up to the host to address and solve the issue. If the problem didn’t get resolved then the participant could go to CLAIR with their grievances. It was up to them to step in on JET participants’ behalf to work to solve the issue.
She specifically emphasizes on the providence given by the American education system to resume studies after a break. In Japan, this provision is not provided for. Many of the students were of the view that the American education is quite superior compared to the Japanese education system. They observed that the learning environment is more learner-oriented. Specifically, they noted the keen follow-up on students ' assignments, which is not evident in the Japanese system. They also emphasized the cordial relationship between teachers and the students. However, they noted that the Japanese system might be more superior in the sense that students are more serious about their studies since it may cost their lifetime. In the Japanese system, the ministry of education as opposed to the American system designs the curriculum where the curriculum is designed by the state. This affirms the fact that the government greatly influences what is taught in schools. It is noted that "This limits the role played by curriculum developers hence weakening the education system" (Kim). Hence, the fact that each state is given freedom to design its curriculum creates disparity in the education system. This action was greatly objected by the students interviewed as they viewed it as a method of enhancing disparity in the education system. They also claimed that it caused discrimination when seeking interstate job
This paper will describe the problem that Kelly experienced with her new job with the sick leave policy. We will discuss if Kelly should call CLAIR, or discuss this further with Mr. Higashi? What is this main dispute about for Kelly? For Mr. Higashi? In these types of conflicts is a compromise possible? What are the tangible factors in this situation? What are the intangible factors in the negotiation Is saving face more important to Kelly or Mr. Higashi? Why? Which are more important, the tangible or intangible factors? Is this true for both Kelly and Mr. Higashi?
McCarthy, A. (n.d.). 10 rules of negotiation. Negotiation Skills. Retrieved March 31, 2014, from http://www.negotiation-skills.org
Miscommunication is one of the biggest issues present in the workplace. Poor communication skills lead to things being done incorrectly. The communication process can be easily interrupted by noise interference. Communication between people of two different cultures can prove difficult to decode. Your canned plan, or frame of reference, plays a huge roll in our process of cummunication.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Communication is a vital skill in all facets of life and all occupations. Before a person begins work, they first interview with the employer, where their communication skills are made apparent. These skills are vital to daily success in the workplace, whether they are used in direct communication or indirectly through the written word. It is crucial that the true meaning of what one person is trying to communicate to another is made perfectly clear the first time to ensure efficiency and success throughout all paths of life. There are also several situations for communication a person may experience. Communication situations can happen at any point in a person’s life, and it is imperative that a person is prepared for these situations when
In the world of communication, there are many theories which describe different ways people communicate. According to Doctor Thomas Hanitzsch, an associate professor of communication at the University of Munich in Germany, “Communication Theory is an international forum publishing high quality, original research into the theoretical development of communication from across a wide array of disciplines” (“Communication Theory”). A specific communication theory that will be highlighted is the Face-Negotiation theory developed by Stella Ting-Toomey. Simply stated, Dr. Ting-Toomey suggests that conflict is a consequence of identity management on an individual and cultural level, and occurs when an individual or group’s face is threatened. Similarly, people from individualistic, low context cultures interact differently from collectivist, high context cultures. This means that “people from collectivistic cultures with an interdependent self-image are concerned with giving ‘other-face’ or ‘mutual face,’ so they adopt a conflict style of ‘avoiding or integrating’” (Griffin “List”). Likewise, “people from individualistic cultures with an independent self-image are concerned with protecting self-face, so they adopt a conflict style of ‘dominating’” (Griffin “List”).
Meaningful communication between two or more individuals rarely leads to 100% agreement between all parties involved. More commonly, there are disagreements on certain points. In a close relationship like a marriage, which is also a partnership; in a strong business relationship; or in a hostage situation, these disagreements must be worked out satisfactorily for both sides in order for the relationship to remain healthy and/or the outcome to be positive. When the parties must reach an agreement or a compromise, one of the best communication strategies is negotiation.
Yojiro Takita’s Departures (Okuribito) is a well directed piece of film that depicts the life of a once cellist turned mortician. This change not only sounds unusual printed but even more so for our main character Daigo Kobayashi. Within the film I experienced a look into what it means to have an “appropriate” job in Japan. I use quotations because the conflict between Daigo’s wife, friends, and himself were apparent, frightfully so. The whole movie can be looked at in comparison of social constructs within American and Japanese culture.
Any negotiation challenges the parties involved in a variety of ways, but parties with conflicting interests face important additional difficulties when attempting to negotiate an agreement across culture lines. Not only will the difficulties arising from the known similarities and differences of opinion be more pronounced, but also unsuspected factors could easily enter the picture and condition perceptions of the situation. In cross-cultural negotiations, a reasonable second acknowledgment should be that the hidden factors that are always at work are more likely to interfere with reaching an agreement. It is especially important that this acknowledgment be understood to apply not only to the dynamics of interactions across the table, but those of individuals on the same side of the table. [At times, it may be tempting to attribute the outcomes of negotiations to a single variable (such as the culture or the relative power of a country).] The term culture has taken on many different meanings but basically it reflects the shared values. Culture affects negotiations in different ways. In this paper, we are going to discuss the American and Jap...